Perfect spot — walkable, close to restaurants, clean, well-appointed room with a great bed, super-nice folks at the counter. Great stay. Would definitely do it again when I’m back with family.

It was nice. The location of the hotel is excellent. It's on top of the hill and away from all the noises, but just two blocks away from everything. Hotel staffs are friendly and welcoming.

The worst part of Horizon Inn was the smell in the interior of the hotel. It smelled like a old dank basement. The room furnishings felt like a so-so motel. The bed had only two gigantic pillows that were not usable for sleeping and two rather small ones. There were two of us, so we had to make do with the two small ones.

It felt like "bait and switch" regarding the room. First room offered was clean but smelled badly, it seems that it was a pet friendly and I am allergic to pets. I asked for another room and was made to pay additional $money to get a clean and safe room for me. The clerk had a take or leave attitude and I was told if I left without staying I would be charged for the room any way. Clerk kept referring that I booked thru a third party and there wasn't much she could do. Sadly, I will not be using Expedia in the future for my travel needs.

The property was very nice. We had a room with a balcony. The room itself could use some updating. It was very old. Besides that we were happy with our big size room and balcony. We also were not given water and we’re asked only given cups to refill at this station at the main lobby. The location is good but it is about a 8-10 minute walk from shops and restaurants.

The staff were amazing!

Very helpful and friendly staff/

This was the cleanest Hotel that I ever stayed at. And I've stayed at over 400 different hotels. hotels.

Very nice hotel. Would definitely stay here again.

Friendly staff and a nice affordable stay.

We switched to a ground floor room that had amazing views. The room was large and patio was very relaxing. Didn’t use the jacuzzi, but loved the fireplace.

Property was great and staff was awesome! Loved the morning breakfast at your door every morning and the firepit area was a great place to hangout.

Internet was VERY slow and sometimes didn't work at all. The breakfasts were nice. There is no pay-per-view T.V.; just cable.

First, Hotels.com should not list this one-bedroom suite as a "Family Cabin". It is NOT a cabin, but the listing led us to believe it would be separate from other accommodations. Instead, it is attached to other suites, and noise can be heard from guests in other suites (including vibrating fans, slamming doors, yelling and screaming children and barking dogs, because this is a "dog friendly" inn). While Carmel is charming, the street noise in the suite can be extreme. We heard loud buses, motorcycles, trucks and construction immediately outside our windows. Most of the noise we tried to ignore when we were trying to relax in the suite because we needed to keep windows open for good air circulation to cool the rooms (and fortunately the air was mostly clean and refreshing). But sometimes it was too much noise and we needed to close windows, which definitely blocked out a lot of the noise. The staff were invariably pleasant and helpful. The continental breakfasts delivered to the door in picnic baskets were a nice touch. The Jacuzzi in the suite was a great amenity. And the free and mostly adjacent parking was very convenient.

Adorable property - completely exceeded our expectations with tasteful decoration and thought ful touches like a working fireplace already laid and ready to light; breakfast delivered each morning in a picnic basket left at the door, and helpful accommodations. We were in one their larger suite rooms - highly recommend. Location also good - near everything but away from any fuss. Terrific base for exploring Big Sur.

the staff was friendly

Nice quiet congenial

Very convient to ocean ave

We had a wonderful time, the staff was friendly the room was very nicely decorated and clean. The continental breakfast was delicious and brought to your room in a picnic basket. It is a place where we will stay again.

It says ocean view and it’s not even close to ocean and they have no air conditioning and it was very warm in room I felt uncomfortable opening windows when I’m on ground floor

I was actually given a remote room in a completely separate building next to an abandoned/boarded up home. It looked like an old apartment complex. Parking in an alley behind the building- hidden from street view/ My room was behind a locked door that led to a dingy closed off hallway next to 2 other rooms in the dark hallway w/ no windows. The room was very run down w/ a large, old box fan on the floor. As a woman- by myself, I went back to the main building and requested a refund and went to another hotel. The entire situation was too unsafe for me to have stayed.

the room was great! and it was a very quiet neighborhood during the day and at night.

Horizon Lodge is in a beautiful town and the people who run it are fantastic.

Horizon Lodge is in a beautiful town and the people who run it are fantastic.

Everything is great, but for older people lugging luggage up stairs could use some help, chuckle.

Great place to stay with friendly staff and beautiful view of the ocean.

Great place to stay with friendly staff and beautiful view of the ocean.

Breakfast limited to delivery of bread rolls and boiled eggs to the room and quite a hike to town

Pluses - the rooms are nice and ours had a pretty good view of the ocean. Continental breakfast was good (although we ate out so took items with us for later) Minuses - our room was above the parking lot and pool/spa. While the view in the distance was good I didn't love the noise and immediate view of parking lot.

Pluses - the rooms are nice and ours had a pretty good view of the ocean. Continental breakfast was good (although we ate out so took items with us for later)Minuses - our room was above the parking lot and pool/spa. While the view in the distance was good I didn't love the noise and immediate view of parking lot.

Everything was very clean, nice continental breakfast left at your door, no air conditioning which would be unacceptable in the summer, nice area with fire pit, fire place, and hot tub, walk to restaurants.

Great location!