Love it very beautiful comfortable and quiet

It is supposed to be smoke free, but as soon as I enter it I smelled smoke. I asked the front desk lady and she didn’t answer on why it’s smoke there… Room- the hand soap size of lollipop and doesn’t do anything for you, no soap in it. The water doesn’t flow through the bathroom sink….

Will not use this hotel chain again. The place needs a total overhaul.

I would recommend and refer ESA America in Lombard/Oakbrook to others who are seeking a wonderful site to book reservations.

I stayed in this hotel for 7 nights. When I checked in, the counter in the kitchen and bathroom had not been cleaned. The carpet had not been vacuumed and had lots of dog/cat hair in it. This is a Suite with a small kitchenette and it was advertised to have cookware available: there was NONE. When I asked about it, I was told none was available. They did give me a plate, bowl, glass and silverware. The room was quite dated. One of the shelves had pulled out of the wall and fell down when I put a coat on it. Several cabinet doors would no close and were misaligned. The free Wi-Fi didn't work, but I could get it if I wanted to pay. Most times I went to the front desk, there wasn't anyone there and I had to call someone to come to the desk. On the positive side, the room was very quiet and its location was extremely convenient. Overall, this hotel needs to be updated and cleaned. If you have low standards, it will suffice.

The room was not nice. Nothing that i needed was included. I have stayed in the exact same Chain but in a different state. I was happier then. A coffee maker in every room. Cups in every room. NOT HERE. I was even going to complain about the fact that everything smell like weed and cigarette smoke! Then they attempted to bill br extra, and I called to inquire. The manager starts talking down to me like I was the guiltily party! He accused me of having a smoke party! I assured him that I've NEVER EVEN smoked anything my entire life, and explained that all the rooms around me were smoking all sorts of stuff. He then said that he double checked and he made a mistake. I personally believe that they have criminals working there, and they're trying to scam or steal my money. I saw one of the front desk guys out in a vehicle with another guy, smoking weed, and doing a drug deal! Some real shady things happening there. I hated the entire time i was there. I'd ask for a refund, but when was the last time corporate did the right thing?!?

Dingy and grim. Clean-ish, but very aged and worn finishes throughout. Not particularly safe feeling there.

Staff very friendly and accommodating. Hotel rooms need some updating. Carpet did not look vacuumed, but beds clean and comfy.

The front desk people were preoccupied with their personal phone conversations, when asked a question they came across that it was annoying. My husband was crabbed at for having a our dog with us even though we paid a pet fee. Our room the toilet paper holder was broken

The breakfast was very limited. All the oatmeal packets were out. Only one muffin was left. Granola bars were available. It was not a full breakfast. It was a limited continental breakfast. Otherwise, all was good.

The rooms smelt like marijuana , the door had to be pushed so hard to open , the bathtub was filled with mold , the vent on wall was hanging off , the window had glass cracked going down it . For how nice of a area and outside the hotel looked , I was very disappointed

Staff was friendly. Check in/out was quick. Great area with easy access to multiple highways

I do not think it is safe for anyone to reserve this hotel. My room was infested with roaches, almost everything was broken, poor smell, and no house cleaning services at all. No one at the front desk was able to help me due to being short on staff and low on supplies. And and I must not forget, lots of mold inside of the tub which made me cough. Please, no one stay here.

This hotel is out dated Staff wasn’t friendly or professional Bugs in room Foul odor in bathroom with no ventilation Had to take out your own trash

The toilet wasn’t properly cleaned and I the remote control wasn’t working. I called the service desk and the person said i had to wait until the next day. I didn’t take pictures due to disbelief.

Dirty, noisy and worn down, all the doors had to be forced closed. The staff that was there when i checked in was great, but the lady when i left in the morning was rude to the point of being insulting.

Very unsanitary room!! Hair in bath tub loud refrigerator broken split hvac unit

Love it

Staff are very helpful

Room was terrible smelled like someone pissed all over the carpet. Carpet was dirty, washroom door handle falling off. Terrible experience

This was the worst experience ever , tompay 140 for a room and the service was horrible from the checknin point . I been to motel that charge 50 to 60 dollars and the experience and facility were way better. i dont recomend this place at all.!!!!

Like>Staff was very polite and quick to serve! Don't Like>limited supplies during breakfast hours, Don't Like>Bathroom looked like it was renovated by amateurs.

My room was near the front desk and a side entrance. Very noisy. I asked if there was another room available and was told no. People spoke loudly after midnight.

It needs a remodel.

I booked a room thru hotel.com and when I arrived I was informed the hotel was completely booked

It was nasty. This might just be a trap hotel stay away

The property is in need of alot of tlc. Manager was freindly after of course I had issues. front desk were not smiling or nor did they seem freindly. No one seems to ever be at the front desk Always people hanging out in the parking lots. Expedia called for 30 minutes, no one ever answered.

Manager was very rude and had attitude with me and had no patience with me knowing I’m a deaf customer and this was my first time ever checked in wasn’t happy and she cancelled my reservation

Reserved room when arrive They said sold out when they still have rooms

It was ok accept the Wi-Fi was out.

The person at the front desk couldn't give me a room

First off I booked a room at the Extended Stay in Chicago Lombard Oakbrook. Once I arrived I was told by the young man at the front desk they didn't have any rooms because no one from housekeeping came in. Why wasn't this information passed on to the guest before they showed up? I was sent to the Downers Grove location and the lobby smelled like smoke, they was only one person at the front desk, the floor in my room was dirty, I had to clean the tub before I took a shower, and the people in the next room sound like they was having a party. I was very dissatisfied with both location