Pool and facility was sufficient and clean

The hotel dwellers were noisy and inconsiderate to other guests. This was not a Hyatt we all thought we knew. Kids running through hallways till 3am slamming doors and yelling, including the mom's. Lombard/Oakbrook area are attracting inner city customers. This has been the profile for this specific hotel for some time now. The pool is used like it's a public school children's play land. So. if you are business customer it's not for you. We counted 8 kids in one room and 6 kids with a mom in another. The morning, day staff were great.

Location was close to where I was completing business. Beds were comfortable.

Went to check in for an overnight stay April 30-May 1st. Got our room, and when we opened the door. Someone else's luggage and clothing were throughout the room at about 3pm. Went back to the front desk, and the front desk was surprised the room still had someone else's stuff in the room. So, they put us up on the 6th floor. Which was great. I go to check out at 11:30, as checkout is at noon. First, they had me registered as staying 4 nights, and then after trying to fix it. An email I got has someone else's name, and listed I stayed 2 nights. So, I believe they mixed up my stay with someone else's. Not a great experience, especially being told I was being billed for a hold on the room today. But, it would be refunded. I called to try and fix the issue, but the manager wasn't there and was supposed to call me back. Unfortunately, I was on the road, and hadn't gotten a return call, and didn't have the ability to call back in. Maybe I'll have luck tomorrow in getting it fixed.

The front desk was very friendly and although she was busy, she was able to check me in quick! She had blonde hair with glasses, super friendly and welcoming.

Nothing to dislike- everything was perfect!

This hotel is very clean and nice. The staff is always so accommodating and nice. Exceptional breakfast.

No complaints ever.

The clean environment

The front desk was very rude

The room was dated & needed updating, but comfortable. Breakfast had lots of options, fully stocked, but quality could be enhanced. Shower amenities & water pressure.

Small bath/toilet area, door was warped and got stuck, towels were quite thin/small.

The workers were so friendly

The other people staying in the hotel. No respect

Breakfast was very delicious!! A very kind lady named Oksana from Ukraine helped with my questions. All the staff I spoke with were very hospitable!!!!