An amazing place to stay, and we hope yo be back doon. Our only complaint is there was no hot water at all.

The Conquistador Hotel has one of the best views in Puerto Rico, without a doubt. The facilities built around this amazing space were originally also exceptional but you can see the wear and tear of the time and use. Some spaces need new flooring (such as the balconies). The food in the restaurants was pretty good but somewhat overpriced.

It was wonderful.

The hotel and grounds are beautiful. The staff is wonderful. The on site restaurants are good but expensive.

Excellent hotel!

This was our first time at a higher end resort, so my expectations may have been a little high in some areas, however, some of my frustrations were definitely warranted. We booked primarily for the use of Palomino Island, and after making the reservation, I called the resort to get the details on how that works. I was told that I would be able to make reservations for the ferry upon check-in, but was assured that they've never had issues with guests not being able to get to the island daily. When I checked in, I was told there were NO reservations for ferry for the duration of our stay, but not to worry, they often have no-shows, so you can still get on the ferry after those with reservations boarded. I was also told that ALL rooms had a pullout bed when I called about the ferry (major issue for our family due to the ages of our kids), but during check in was told that was not the case. The following morning, we got to the ferry dock, and an employee told us that there would absolutely not be anyone allowed to board without a reservation. The boat left with at least 1/3 still available, but we were not allowed to board. We called the front desk three times before getting an answer- that the rules had changed, but they would make an exception, however, there were no open spots on any of the ferries for the rest of that day. My daughter was also charged as an adult for the "temporary breakfast buffet", and after two calls to the front desk, we gave up on getting that refunded.

The resort has beautiful views of the island and ocean. Rooms are average and on the side of dated with the exception of the amazing ocean views from the balcony. Kids enjoyed the water park. Make sure you make reservations to go to the island right away so you can reserve a spot because they fill up quickly. Live Music in the big room on Friday night was a nice addition.

This is a return trip to The El Comquistador and I won’t be returning. The customer service is terrible. When we arrived we were told that we were only allowed one hour at the beach for the entire week that we were staying here. We were told that a bellhop would bring our bags to the room and nobody ever came. We were sent to our room (which was quite nice) but down the funicular with no food at the restaurant down there or any availability for food and a 90 minute wait to get back up because one funicular car was out of service. A call to the manager was unanswered and a submitted complaint on their contact us page only led to a message to “we will have the management get back to you” - which never happened. This place needs a lot of customer service improvement to earn my vacation bookings again