Clean and helpful services

Property was clean and relatively new. Close to Ruby Hill.

We stay here every few months as a little “staycation”. Great location for going to wineries, shopping, and restaurants. It is always clean and comfortable. Best of all, the staff are courteous and professional!

Not wow. But that's the point. When you stay at the HGI, you're expecting a nice clean room and really not much else. So there's no reason so say; "wow what a great view," or "wow this room is a dated mess." In other words. Nice place but don't expect any surprises.

Very clean with helpful staff.

The floor needed better cleaning.

Nice and clean

It was nice

Very clean and quiet. Staff was very welcoming.

Convenient location, friendly and helpful staff and very clean. Totally way more than I had expected.

Overall condition of property is well kept. It was the smell of chlorine that immodestly hits you as soon as you walk in ( from indoor pool) that was to much for me. In addition the walls are very thin and you can hear every noise! From the kids running to the pool, house keeping going in and out all day and the couple having wild sex in the next room. Don’t count on getting a good nights rest at this place.

Great staff, clean rooms and quiet

Had a very nice stay the only complaint is the internet speed and the difficulty at trying to pay for more speed. I missed out on a very important test because of the internet speed. Other than that I had a great time

When we checked in, we got room 126 right across from the fitness center and the pool which we thought was very nice and we were in the room for about a half hour and I suddenly started night hearing this loud noise it sounded like you were in the movie theater. Were you heard the war going on in the next theater and so we went up to the desk And told him that and he said well it sounds like the video center has their TV onto louder. We said OK and we came back later that night and still going on and I did go at ound the corner to see what was going on that side of the building and it was right next to the boiler room and the noise was continuing. I went to the front desk and asked them if this would continue all night and they said probably so we were able to switch a room but really they have a room right next to your boiler room and give it to a guest is downright unacceptable

Very happy with our stay. Hotel was quiet and bed soft and comfortable. We needed to add on a couple nights and the front desk worked it out so we didn't have to switch rooms which was great.

Connecting rooms worked perfectly for our family. Also the lobby had several nice areas well suited for our family to gather for games. Friendly staff and clean rooms. Disappointed that the restaurant was closed for the holidays as we were not informed in advance.

Nice and clean hotel and the employees were very helpful. Many hotels in the area but not many places to eat nearby.

There was no fan in the bathroom - always a bad idea. I thought I had booked four nights, not three. When they contacted me I added the forth night at a significantly higher price than booked thru Expedia.

Comfy stay. Only disappointment was the bar being closed on weekends :(

The bed was very comfy and the room was clean. We didn't use the restroom we ate out but it was a enjoyable stay. I will say the hallways has a weird smell but it wasn't in our room so that didn't bother me. Id defense return

Staff was pleasant, friendly and professional. Breakfast choices were great ! Bar in lobby was very nice.

I’ve stayed here many many times and have never had an issue, until now. Me and my 2 kids got back to the hotel around 7pm and not even 5 mins into being there we received a noise complaint. I thought it must’ve been a mistake because we just got back and my kids were being quiet. I called the front desk and the girl was so incredibly rude dismissing my concerns and kept saying mmmhmmm yeah yeah just keep it down okay? In the rudest way. Granted she wasnt the one making the noise complaint, probably the pg&e guys, but she didn’t have to be so rude about it. Not only was it 7 PM. 7pm!!!! But my kids weren’t even loud. I’m disappointed to say the least. I don’t think I’ll be staying here again.

Nice place. Convenient location close to freeway. Would stay here again.

It was great. I'll definitely stay here again. The only thing I wish was that room service had been operating during my stay. Otherwise, it was great.

Friendly staff, clean, great for families, we really enjoyed our three day stay here, I definitely recommend staying here.

Great stay. I will be back.

Hotel room was good. Got in tv Chanel’s we’re just not great compared to all other hotels I’ve been too! I booked my hotel with daily snack and I called for my daily snack and had a lad come look at my room to make sure we ate previous snacks. I had some snacks and drinks left over and because of that she didn’t send me all my snacks. I paid for them there for k should’ve got them regardless if I ate them or not!!

really clean

Nice location. Friendly staff. It was noisy due to a group booking. It would be nice to have complimentary breakfast and or wine and cheese hour

Amazing

Was exactly what we were looking for & the breakfast that we added on at time of reserving the stay was fabulous!

Exactly what we were hoping for.