Terrible housekeeping. I stayed 4 nights and had to complain to the manager that housekeeping wasn’t doing a complete job on my room. They never disposed of the takeout containers from the night before, didn’t put away the ironing board, and left used towels in the bathroom. After 2 days of this I complained and asked for a full cleaning, only to return the next evening to see the exact same situation. Clearly no one followed the notes the manager gave. The room then stunk of 3 days of old food and it was clear that they needed to be temoved. I asked to be moved but they couldn’t because the hotel was fully booked, so I’m left sleeping my last night in a stinky room. I haven’t seen this lack of professionalism before. Definitely never staying here again and will relay my experience to others.

Just to remind everyone, with all the positives about the hotel, there is the lone negative. And that is the high over night parking fee.

The room was very clean and the front desk agent was amazing I will definitely return again.

Perfect would stay there again with my family

First thing shuttle not 24 hrs it wasn’t shows expedia also hotels . Com waiting for long time for shuttle later on end up pay lyft 35 dollars arrived 12 pm they only runs 5am 9 am 5pm 9 pm .. checked in I was hilton honor silver member 1/11 when I checked in try gave them hilton number GM .. ininail she said no you booked on third party we don’t take it .. first time in my life also why I picked hilton ? Because of I am hilton member .. also hotels .com offer me pay extra 30 dollar for breakfast 3 she gavef me only two because 1 of was child . Can be computer mistake .. jackie txted me .. thanks for staying how’s everything txt her how I feel she said sorry after 12 hrs next days .. chair was so old all fell off leather .. service at lobby counter 1/11 she said may be .. and when I ask something next day not even look my face very very cold .. only good expericed was buffet breakfast gentleman spoked chinese he keep worry concerned my 85 yrs parents eat ok serve ok .. I am working at airline international .. so horrible experience with double tree by hilton .. also when I ask cookie they said only early hour not even offer as hilton honor silver water bottle anything .. willl definitely say my co worker my company united airline don’t stay there

The old style air conditioner is too noise to keep it operation. The staff is cold-faced. you need to pay $30 for overnight parking

Friendly staff, big rooms and super comfy queen size beds and a fantastic hot breakfast buffet. Thanks so much for a great stay

why do you charge $30 bucks per night for an open parking area?

Positives: The service and cleanliness are great. Negatives: old tv , bedding is too hot when you sleep, bathtub was installed incorrectly so when you stand in the shower it becomes a big puddle, pool was murky, $30 self parking, no microwave in room. The people here have been great, but it has been one of the worst hotel stays for my family. Can I please be compensated?

Nice staff and the room was great. A couple of things to consider when booking this hotel are, you are very isolated, there is nothing walkable as far as outside dining options and the shuttle takes a long break during the middle of the day. We ended up having to pay $30 to get to the hotel in an Uber.

The hotel was nice overall. Clean room and hotel lobby. When I checked in at 3 the front desk associate gave me a bay view room and some fresh warm cookies which was amazing hospitality. my only disappointment was the condition of the pool and jacuzzi the next morning. I wanted to start my day with a swim but could not as both looked extremely dirty and murky water and the Jacuzzi was not even turned on. I asked the front desk and they didn't know just that it automatically turned on.

Pillows smelled bad sofa bad was horrible it was better to sleep on the floor than the sofa bed. One toilet paper for 4 nights jus bad and I love and always stay at double tree hotel

The room is a little rundown bathroom, coffee table broken, chair it’s color fading.

Great value for a suite with bay view. Layout could be better. There is no wet bar so you have to go through the bedroom to get to the bathroom for to get water to make coffee. The other DTs that I have stayed at were not that way.

My stay at this hotel was good, no complaints.

It’s good hotel but only thing the aircon and next room noisy.

What to like: Free, comfortable airport shuttle, delicious cookies upon arrival, (and whenever you ask!) onsite bar and restaurant, good breakfast offerings, comfortable and clean room, easy freeway access, able to walk by the water: this was a great stay. For the cost, we easily saved $100/night for a truly superior stay.

Checkin was first class. Highly recommend

Loved the bay front walking trail Decent price too

The staff was super friendly! All interactions from check in, room service, to check out, were pleasant. The complimentary airport shuttle was a huge bonus too. The hotel does seem to be showing it’s age though (ie. bedding was a little stained, bathroom door swings in weird direction).

Nice hotel

Easy check in, spacious and clean

It was very comfortable

The Bathroom was a a litte dissapointing. The bathtub had a small leak and the toilet handle had to be held down for the entire time to flush the toilet. Shower head was small and made it difficult to feel a good strong shower. The tv was small for a king room and did not have a digital reception. The picture quality was poor. On a good note, the staff was warm and receptive.

We had noisy neighbors that woke us up at 2:30am! But the hotel staff helped with quieting the situation, and breakfast in the morning rounded out our stay. Overall positive experience

No complaints this place was great

Great location, close to the airport. Shuttle took us there. Clean room. The customer service was awesome. We arrived there a little too early bcuz of our flight, but the customer rep at the front desk took care of us and let us into our room even though it wasn't check-in time. That went a long way and we really appreciate it. It made our day-plans fall right into place. Will definitely stay again. Thank you very much.

Bit old and needs an uplift.

Great location between airport and downtown SF. Friendly service and clean rooms.

The room was more than what was expected from the description on the website. Love the welcoming cookies for my kids. Service was great and welcoming.

All the chairs are completely worn out and torn as well, room is full of dust

Staff was really nice.