It’s located in the Renmin Dasha together with the Legend hotel. Despite it’s on a main road but it’s very quiet. Most of hotel staff were amazing and helpful. We were traveling with my retired parents, and it was very hot in Xi’an in late May. The staff member helped us to book a local taxi to travel around Xi’an and even to the Huashan mountain (the driver was very friendly and was not overpriced at all). The hotel also offered to upgrade our rooms which was kind. One small thing I wish the hotel could pay more attention to going forward is the information sharing between the staff members. We were told by two front desk staff that they have made a note that we will have late checkout at 2:00pm, however, when we double checked with the front desk on our last day in the morning before we head out, the member at the front desk seemed not aware of this and said we can’t have late checkout because the hotel was quite full that day. When I told them we had the late checkout confirmation from two of the front desk members, they suggested we checkout one room and my parents can squeeze in with me and my husband in our room, which is not a feasible solution for us. At the end they finally agreed to give us 2pm check out for both rooms but all these back and forth could be avoid, if the staff members communicate and share information with each other more.

I had a great time staying here. It was close to everything and the stuff we're super helpful.

Had a very enjoyable stay here. May and the front desk team were polite and helpful from start to finish - I couldn't fault any of the service we received during our visit. It was my partner's birthday and everyone made us feel welcomed and cared for. The hotel was clean and the bed was extremely comfortable. One thing to note is that the lounge is currently not open. However, the lobby bar provides alternative services. If this is highly important to your stay, then double check ahead of time. The hotel is located within a gated area alongside other hotels and gardens which allowed us to enjoy some time outdoors when the sun was shining.

Had a very enjoyable stay here. May and the front desk team were polite and helpful from start to finish - I couldn't fault any of the service we received during our visit. It was my partner's birthday and everyone made us feel welcomed and cared for. The hotel was clean and the bed was extremely comfortable. One thing to note is that the lounge is currently not open. However, the lobby bar provides alternative services. If this is highly important to your stay, then double check ahead of time. The hotel is located within a gated area alongside other hotels and gardens which allowed us to enjoy some time outdoors when the sun was shining.

A great hotel in a convenient location. The staff were helpful, the room was clean, and the breakfast had a nice selection of items. I would definitely recommend staying here.

the swimming pool is weird, not a rectangle one. Except from this, everything is great.

Sofitel Xi’an was amazing! From the moment we arrived, Maple, took excellent care of us. She was nice enough to give us an upgrade and get us checked-in in a flash. In addition, during our trip it happened to be my wife’s birthday, they organized a wonderful cake. Finally, on the day we were left Sigrid was kind enough to give us a late check out. Staff at Sofitel were all great. 10 out of 10. We will be staying there again the next time we visit Xi’an. Thank you to the amazing staff for making our trip unforgettable. <3

Staff is great, very accommodating and attentive. We had a room that was a bit overheated and were swiftly relocated.

Very nice location and buildings. Definitely recommend the restaurants. Rooms very spacious and clean, but slightly aged.

Excellent location and hotel staff. Rooms were amazingly large and well appointed. There are some signs of wear and tear — thermostats need repair and shower leaks. Overall a most enjoyable stay. Kevin and Leo are very helpful with booking tours and cars.

We had complimentary upgrades to suites. They were very comfortable and clean. The bathrooms are very large with nice products. They also found us a driver to take us to the Terra Cotta Warriors, around the Old City & to the airport.

The property itself was excellent and a breakfast buffet was phenomenal

Good location and staff are super nice. Also got free upgrade to a better room.

Great hotel in fantastic location. Concierge Kevin was a big help. We paid for an upgrade at check in and enjoyed drinks and snacks at 5:30pm and delicious/ extensive breakfast buffet each morning. The room was very spacious and comfortable. I used the swimming pool a couple of times and gym seemed popular. Overall I highly recommend this hotel for a stay in Xi’an

Great hotel in fantastic location. Concierge Kevin was a big help. We paid for an upgrade at check in and enjoyed drinks and snacks at 5:30pm and delicious/ extensive breakfast buffet each morning. The room was very spacious and comfortable. I used the swimming pool a couple of times and gym seemed popular. Overall I highly recommend this hotel for a stay in Xi’an

We had a junior suite with club lounge access. Room excellent and very comfortable. Club lounge good for a quiet breakfast or main option for more choice. Happy hour between 5.30 and 7.30 wine, beer, spirits and lots of snacks - sushi, dim sum, pizza bites etc, we didn’t need dinner afterwards!

We paid for an upgrade at check in. This was not worth it. Small suite and limited facilities from club lounge. Bit off-putting when cups are left in the toilet area after washing. We had a problem with the toilet reported four times all it needed was a new ball valve gave up in the end and turned it off. So no toilet other than the one by the door as it was a suite. So payed for a suite but got inferior standard room

Good location, efficient and very helpful staff.The property is well maintained and rooms clean and comfortable.

The staff were excellent. They went out of their way to please.

The suite we stayed in was very comfortable and service at the Club lounge was very good. Very comfortable bed.

We enjoyed our stay at the Sofitel. The location was perfect, quite close to the metro. The staff were very helpful. The concierge at the Hellman’s desk, Kevin was especially resourceful and gave us terrific suggestions. The new manager Joseph personally welcomed us to the hotel and made us feel quite comfortable.

Staff is very nice , choice of restaurant is quite limited , location seems not easily accessible via public transportation

The property is not well-maintained for a 5-star hotel. Workmanship is poor. Facilities at the spa is poor, the hot pool is not working properly.

very good location. although the building is a bit tired, breakfast and lounge are excellent. staff are friendly too.

Beautiful hotel located in a peaceful square within the city walls

This is an older hotel. While their has been some updating it shows its age. The air conditioniing was broken in our first room so we were moved to a second which also lacked proper ventilation. The staff is helpfull but their English is limited.The spa/Jacuzi was only luke warm. Dinner buffet is expensive and rather average however the maitre d', Mr Kow (sp?) was extremely helpfull and friendly, a real bright spot.

Had a lovely stay at the Sofitel. Hotel is quite centrally located and in good walking distance to markets, drum/bell towers and city wall. Excellent buffet breakfast. The staff were very accommodating and helpful. It was my birthday while we were there and a cake was delivered to my room which was a nice surprise.

The staff is nice and speak English fairly well. We used this hotel as a jump off point for the terracotta warriors and it worked well for our purpose. The hotel seems very old and dated for its year of construction. There is no control over the heat in the room and it was sweltering. Other then that, the room was fine for our purpose and rather a good location in re center of Xi'an. It's a short walk to points of interest and the bus station/railstation.

The rooms are spacious, the breakfast buffet could improve a little bit offering more dumpling variety but if I had to go back to Xian I would definitely stay there again.

From the moment we arrived to the greetings at the door in the smooth check in process into assistance to our Room you felt like you were coming home .The staff was all warm and engaging and I did not have to break into my translator app because they had many staff members who spoke very good English .The Activity concierge staff very helpful . 2 staff members stand out Patrick and Angel They took great care and a great deal of attention to detail to assist us with where to go what to see and the best things to do with wonderful advice and happiness of their job .It was their absolute pleasure to assist us and make our stay more enjoyable .

Big room, bed was comfortable

The air condition only supplies heat after November, so we stayed without heating at 10 degree C in early October, and it wasn't very comfortable. The location was very convenient.