Wonderful stay

I have been coming here more often than ever on this trip to India. This is perfect hotel for me because it has all five star amenities and cleanliness. As well it is very affordable compared to the other options and as good.

I have been coming here more often than ever on this trip to India. This is perfect hotel for me because it has all five star amenities and cleanliness. As well it is very affordable compared to the other options and as good.

E

Terrible.The 3rd bed was supposed to be a mattress on the floor.The room had not been sanitised as per protocol.Almost nothing was available in terms of food for dinner.Only 1 towel was provided for 3 pax.I stayed there since it was an Accor property.I think it needs to be delisted.

Extremely bad service

Delayed room service

Was here on business for 3 weeks so decided to upgrade to Exec room, glad I did, nice and spacious room with good shower. What makes this hotel though is the quality of food, would definitely recommend and will stay here again if working in area.

Was here on business for 3 weeks so decided to upgrade to Exec room, glad I did, nice and spacious room with good shower.What makes this hotel though is the quality of food, would definitely recommend and will stay here again if working in area.

Please save yourself from the miser and stay elsewhere. I’ve never experienced a very disgraceful stay during any of my travels. The reception was very unfriendly the rooms were not clean. To top it all we were given a downgraded to a 1 deluxe room even though we had paid for 2 executive rooms. I would strongly recommend staying at another hotel. Not worth to spend a single penny at this location.

property was in shopping hub, but location surrounding was poor. I also didn't like room category. Bathroom was extremely small and no shower only bathtub you take shower that was not convenient.

property was in shopping hub, but location surrounding was poor. I also didnt like room category. Bathroom was extremely small and no shower only bathtub you take shower that was not convenient.

Pleasant staff early check in and professionally managed. Good spread of breakfast right at 7 am good location.

Pleasant staff early check in and professionally managed. Good spread of breakfast right at 7 am good location.

The hotel is managed well. Room size is spacious. Service is excellent.

Outdated, small room, the location is not very safe around the hotel.

It was very nice !!!

Helpful and polite staff. Clean room. Fast room service.

Helpful and polite staff.Clean room.Fast room service.

Hotel was comfortable, but felt a bit old. Food was very good in the hotel. Nice area.

Room has no proper lighting. Room was not enough spacious.

The hotel's staff are fantastic, with great service regarding all matters, including complex reservations for group travel. The restaurant has an excellent breakfast buffet, there's a very good & affordable laundry service, all-hours room service, and a very nice exercise room with outdoor pool. My only serious complaints are (1) the hotel has a mosquito problem on the main floor (in the lobby and hotel) which I suspect might be due to doors being left open in the kitchen or elsewhere, and (2) the hotel has begun burning fairly strong incense on each floor. If you have an allergy to perfumes, as I do, you might find this a little nauseating. Overall, the hotel was excellent however, and a great value.

The hotels staff are fantastic, with great service regarding all matters, including complex reservations for group travel. The restaurant has an excellent breakfast buffet, theres a very good & affordable laundry service, all-hours room service, and a very nice exercise room with outdoor pool. My only serious complaints are (1) the hotel has a mosquito problem on the main floor (in the lobby and hotel) which I suspect might be due to doors being left open in the kitchen or elsewhere, and (2) the hotel has begun burning fairly strong incense on each floor. If you have an allergy to perfumes, as I do, you might find this a little nauseating. Overall, the hotel was excellent however, and a great value.

Stay was comfortable, staff was polite service little slow rooms inside looks little old

Stay was comfortable, staff was polite service little slow rooms inside looks little old

nice hotel, good location, great breakfast although Jain is very limited.room was too cold, only way was to turn AC off.one of the rooms had cold water and even though staff were notified they took 2 days to sort out.not acceptable in this day and age for this standard of hotel.

one of the rooms was without hot water and although staff were good to understand it took 3 days for them to sort out a room which was abit late but they did gave us complement laundry which we did. i did expect more from a mercure hotel but in all not a bad place at all.

Cleanliness and comfort to be improved vastly. Washrooms are tiny cubby holes and not enough amenities provided. Service of staff at front desk and restaurant was good. Travel desk was of no help and the driver provided was most non-cooperative. TV was pathetic —-no news channels could be viewed. Only some very uninteresting movie channels provided.

Check-in process was smooth although we arrived late (~4AM). I had called the hotel earlier and notified about the late check-in. Room was very clean. Air condition was working well. Bathroom door was not sliding easy and it was a little iffy. We didnt notify the front desk of this issue because didnt have any energy left to swap rooms at 4AM. Bed was comfortable and linens were ok. Quality of linens could be improved. One of the weirdest thing about the room was a window that was facing the wall. There was no natural light coming in the room. Had I known that there would be no natural light coming in the room, Id have definitely asked to swap the rooms. There was a curtain in front of the window and we didnt open the curtain, before we went to bed, to check the view. Overall, the room was in a good condition although wear and tear were visible in some decor and the stay was comfortable. The hotel accepted the request for late check-out. We had very minimal interaction with the staff but they were helpful. We didnt use any other facilities.

A hotel that meet the basic requirements of business travellers

Good hotel with reasonable price. Good service. Good breakfast

Had I known that Surya Palace Hotel was still doing renovations, I would never have booked a 3-week vacation there. I have returned home tired. Out of the 3 weeks I had exactly 3 mornings when I was not awakened by noisy guests outside my door by 7AM in the morning. And at 9 AM on all days, including Saturdays and Sundays, the construction crews began pounding on their renovations. It went on all day until 6PM; endless hammering, grinding sounds, and pounding with demolition tools. The corners of the room were dirty, the bathroom had slime mold in the corner by the shower, which I cleaned myself immediately since I am allergic to mold. When I in my usual custom wiped the walls with my washcloth after the shower, the back of the shower wall gave off brown stain, similar to hard water stain, as if it was never cleaned before. Even though the bathroom appears to be remodeled not too long ago, it is showing a lot of wear and tear already, due to poor construction work. I.e. the mirror moved each time I opened the door, and upon inspection I found that it was not screwed into the wall. The final day there I ran across two nasty cockroach type bugs that were camping out in the information book on the desk. I left them on the floor for the staff to find when they cleaned next. The food was excellent and the courtesy staff was well trained and friendly. There is no washer and dryer to do ones own laundry, as noted in the online hotel description .