It was very nice enjoyed my stay

We appreciated the staff at front desk and the staff in dining room who worked very hard to take care of the breakfast crowd. The housekeeping however was terrible!! We stayed for 5 nights and only once did housekeeping come to the room to clean it. Bath gel container was empty and never refilled, crumbs on the floor were there the entire time and generally poor service. thank you

This hotel surpasses my expectations. It is so clean and spacious. It has kitchen and stoves and everything I needed. The breakfast was amazing with a lot of healthy foods.. I will definitely recommend it for people.

1st room I was given the bed was not made- went back to desk. Got a second room. Hair on bathroom sink, kitchen area, etc. Not the worst I've ever seen. But not great either.

Great Place, Good Breakfast and evening reception

Great

details like stains and trash in common areas. Dirty bedding. Surfaces dirty and smeared in the suite.

Staff were very nice. Breakfast was good. And room was nice. My only complaint - our room faced the highway abd it was a bit loud - for me. And the fan is set at one setting- the highest one. Since the air blew right on the couch we wanted to add the fan but it was just worse- maybe set the fans on medium?? It would be a happy medium for those who want the fam.

Located right off the highway so it was loud while trying to sleep. Overall hotel was fine. I wouldn’t book this hotel through hotels.com though because they apparently don’t know how to request payment through hotels.com and now I’m fighting with them and hotels.com to get my money back.

This hotel was SO dirty…couldn’t even walk without shoes on. Bathroom floors were gross too- had to put towels down. Doesn’t seem too old of a building, so it is a shame it hasn’t been kept up. Staff could care less about working. Called for additional towels, said they would be on the way- they never came. Called again and was directed to come to the front desk to get them. Asked for a “Do not disturb” sign for my door- was told they didn’t have any, so I requested my room not be cleaned- came back after work and all of the towels had been taken but none were replaced. Just a few photos…could’ve uploaded more, but you get the jist.

Loved this place - would stay there again. Very comfortable rooms as well

Nice room.

Pool closes at 9pm even on the weekends. The breakfast was slim pickings. Main items were out more than staying full to accommodate guest. It was a slow refill.

This was a delightful stay to celebrate a dear friend's upcoming nuptials, and I received excellent assistance from Kayla and Caroline at the front desk.

Plumbing was horrible

The hotel is located across from the mall. Great for shopping and restaurants. The layout of the suite is great. However, the sound insulation is very bad. The highway nearby is loud and my neighbors were also loud. The front desk was friendly and took down our complaint about slow drain, but no one came to fix it during our two-night stay. No room service either. A candy wrap sat in the public hall way outside our suite for the entire duration of our stay, making me think whether the room was really clean.

Only one problem the room we got did not have wifi

Great location close to shopping and the zoo. Rooms were clean and comfortable, we had a 2 queen suit. It had a nice kitchen space along with a good size sitting room. Breakfast was good nothing to write home about but good, Variety of hot and cold items and space was kept clean. The pool on our stay was not great, water was murky we were told at check it it had a chemical treatment but should be able to swim at 4 but at 8pm you couldn't see the bottem so we passed on the swimming. Overall hotel was great and staff was friendly we would stay again.

We stayed here because I was having surgery and we live two hours away. The hotel was very clean and all of the staff was very friendly. The room we stayed in was facing the freeway but we barely heard it. Our room was clean and beautiful. We will definitely stay here again!

The pool and the hot tub had brown water. The hot tub jets did not work. The hallway that connected to our room was so hot and the gap under the door let all the hot air in. It looked like all the carpet had experience air conditioner leak. The carpet had white hard spots on it. It looked like mold and it had a sour smell to it.

Breakfast and rooms !!

Friendly staff, many choices for breakfast each day. Pool was out of order one day and hot tub was completely out of order. No pool towels when we entered 2 of the 3 days and often heard that they just put some there and did not have any more. Room floor could have been cleaner as there was long dark hair and along walls and corners were dirty. When you have kids this is a huge factor.

Our room was very nice and big.

We checked in later in the evening (around 10pm). When we arrived, the front desk clerk was anything but welcoming. As she was checking us in, she answered a call from a room requesting extra items. When she handed me our keys, I noticed she had written our room number down as the room that had called on the phone. I asked, "are you sure this is the correct room number, because I think this was the room you were just talking with on the phone." She rudely said that was our room. So up we went to that room, only to find it occupied. Back down we went to the front desk where she was frustrated with us. The clerk said, "fine, I'll just assign you another room." We go back up to the second room, to find the door standing wide open. At this point, I am so tired I decide I'm going to stay in this room no matter what. We had just spent 36 hours in a hospital waiting room and this was the only hotel with availability in a 10 mile radius of the hospital. We got settled in. The room was fine. Clean. Cold air. Hot water. Bed was average. At 5am, we were woken up by an alarm on the phone (we think the fire alarm). The phone was loudly buzzing and saying "Can I have your attention please." I can look past a lot of things, but rude clerks are not one of them. I don't think I will stay at this property again.

We liked that it was so convenient to downtown where we could go to zoo, city museum, Union station and etc within minutes. We also appreciated the free parking,

The room when we arrived wasn’t very clean. The carpet hasn’t been vacuumed and there was crumbs and trash on the floor. The bathroom had hair on the floor and in the shower. When we pulled the couch out into the bed the sheet was visibly dirty. The pool was so cloudy you couldn’t see your hand a foot below the surface and the water in the hot tub was brown. The hotel has potential to be very nice, it just needs to be properly cleaned.

Faucet constantly dripping, shower head not spraying well, bathtub would fill up while taking shower, had to ask for blanket for the pullout couch as there was not any in room, hot tub out of order, pool was cold.

Hot water was barely running out of faucet and sink was clogged. Shower not clean. Breakfast was not good.

Very nice property except for one of the two elevators being out for over a week with no end in sight. Had service Dogs and the hotel put us on the 10th floor which was the top floor of the hotel. Not the best circumstance given one of the elevatora was out

Rooms not cleaned well; wash rag left if shower hanging from past guest, dry dog food on floor, wet food or vomit between beds. Makes me wonder if the room was really cleaned from the previous booking…

The hotel was not kept up well or very clean. There was caution tape around an area right when you entered the front doors. Then our room had 3 forks on the counter (not sure if dirty or clean?), a pitcher w water in the fridge (fridge and freezer dirty inside), candy in nightstand drawers (discovered by my kids), shower wouldn’t drain, mattress pad with multiple rips, holes, and stains on pull out couch. Strangest thing was that check out was at noon, but a housekeeper came knocking on the door and *opened* our door at 8:30am without permission, while my family was still resting. I’ve never had this happen in a hotel before.

This hotel has a full gym in it. Not just a treadmill. It was very nice. The breakfast bar was not staffed well and couldn’t keep up with the guests. The oatmeal pot was broken and didn’t get fixed in 4 days. The bed was very comfortable. They need to create standard work for the cleaning crew. We did not have sheets or blankets for the sofa bed nor was there soap in the shower. Could be a 5 star hotel as it is very nice just needs a little help and better procedures.