Average stay nothing special

Linda had terrible service didn’t even check us in. Would never stay again.

Room was clean but didn't have any trash bags and only a couple of towels. Window of room was broken and would not close completely. Reported to front desk and they offered to change our rooms our give us a discount and I choose the discount. The gentleman at the front desk was so great and very polite. Would stay here again. Patio area was great.

Hotel for the most part hotel was clean, and employees were friendly. Breakfast in the morning could have been extended a bit later than 9:30 should have been until 11:00, not like you had to prepare for a lunch hr. because you don't serve a lunch or a dinner unfortunately. Breakfast was very unorganized and not kept stocked or clean. The room was very disappointing for several reasons. Not enough counter space, only one night table between beds, just a small desk area which the coffee station and phone was set up on (which by the way..coffee was terrible). Bathroom did not have enough storage or counter space for belongings, needed some drawers to store things. Shower was horrible. I have never been asked in a hotel if I wanted room service, I thought that was automatic??? I put out small garbage cans in hallway after second day and never got them back. Walls in the hotel were so thin, you could hear everything from adjoining rooms, which by the way kept us awake all night. I asked the cleaning girl to please do our room the next morning....but that never happened. Time to check out, there wasn't a luggage cart available to cart down to the lobby. Receptionist, explained there were only two for the entire hotel and must be in a room from other guests. But did not offer to send a valet up to help us with the luggage. All and all, Not very happy with my choice of staying at your Hotel. Will not be returning to a Fairfield Inn again.

Nice hotel. Room was clean, comfortable bed, a/c cold, hot & cold breakfast offerings. Overnight clerk was very nice. Hotel keeps main doors locked in the evening & you need to be buzzed in which is an appreciated safety measure. Would definitely stay here again.

The room was spacious. The staff was friendly. The food was good.

I hardly slept the entire night. This was no fault of the property but the room above me was stomping/jumping/banging on the floor the entire night. There appeared to be a very large group of children on a sports trip and apparently some were unattended. Noise in the hall. Doors slamming, etc. There was a car parked on the side of the building where my room was that was blasting music during the night after I had gone to bed. No fault of the staff but the stay was terrible.

The door is closed in the night, and only the staff can open the door for guest, that make me feel safe. The breakfast is good.

Rooms not made up and prepped for new guests.

Friendly staff…

The property was convenient to Charlotte and the nearby communities I was visiting. The staff was professional and accommodating. The hotel was clean, I have no issues with the care of the room or facilities. The pool was nice, but there weren’t towels for use at the pool. My only complaint was noise. The room above us had guests running around, stomping, laughing, and yelling throughout the night. I notified the front desk, it quieted briefly, but the stomping, running and occasional loud laughing and conversation and yelling carried through until about 1:30 AM. It quieted enough that each time I nearly called the front desk I stopped because they stopped long enough for me to think they were done for the night. Initially when I called, the staff had offered to move us, but my kid was already asleep. So, I was hopeful that the other guests would be more considerate once they were notified that they were being disruptive. I was too optimistic. Breakfast was a pretty standard affair, no complaints there. The dining room was nice, the kitchen area was clean and well maintained. I requested a late checkout, and the staff accommodated it, thankfully since we had a rough night with the noise. Unfortunately, the conference room booked for Sunday morning with loud music blasting… so much for resting before our return trip home. Noise aside, the accommodations were very nice. The staff did try to recover our experience. I probably wouldn’t rebook here though.

The room too small for suite

Great!

Good value for the money

Nice clean comfortable hotel. Friendly employees. Good breakfast. Quiche, scrambled eggs, small bottles of milk, baby yogurts. As well as breads and cereal. Could hear noisy neighbors more than would like. But not horrible.

Everyone was nice, room and hotel were clean, breakfast was good - not 5 start but did not expect it to be - but was better than other places we have stayed at.

The location of it is perfect fot me

I was happy with the stay,with 2 exceptions. I thought for a Marriott hotel the breakfast was lacking items to choose from besides no butter,no cream cheese and the broken juice machine. It was a nice breakfast area though. We showed up at the hotel and asked if an early check in was possible. She said our room was ready, but that she would have to charge us a "early check in fee" of $ 30. NEVER in my years of travel have ever heard of such a charge. Basically saying we can offer better customer service, but we are going to have to charge you for it. Very disappointing.

The guy at the reception was very friendly, very clean and spacious hotel.

This was a quick overnight stay on Christmas Eve. We had no issues and appreciated the nice accommodations.

Great stay. Excellent service. Except for the woman at the front desk who was extremely rude. I wish I got her name, but the only identifying detail I can remember is that she had a head wrap on.

Excellent

best staff

Alot of noise above our room. Needs more pillows on the bed. And a pair of underwear was left on the floor when we walked in.

Friendly greeting at checkin. Room was clean and comfortable. However the breakfast room rating was 91.5, the food was average, but the staff in the breakfast area was eating while restocking food on the buffet, even had a mouthful of food as she served a customer sausage that had just come out. Checkout was easy and friendly. It would be nice to have enough towels in the room for all guests (there were 4 of us which was stated on the paperwork with only 2 washcloths and 3 towels in the room). I would stay here again, but not eat the continental breakfast.

Great stay

Stayed here for one night, but it was worth more than the price. Room was extremely comfortable and remodeled. Bathroom was nice and room was extremely clean, very much enjoyed the stay.

Clean and in a good area

Clean hotel and friendly staff. But the bed in 303 is very on my back. This is the only reason i am not coming back to this hotel

The location was an easy access. The breakfast was ok, but not monitored well enough as many basic items were missing, like napkins, cups, coffee. We also did not have towels, which we didn't realize when we came in for the night.

Fast friendly check-in. Mikey at the front desk was fantastic. Very funny and welcoming. Treated us like he was welcoming a guest into his home. Exactly what you would want the first impression you leave on your clients to be. Everything was nicely decorated, clean, with comfy beds. Lots of dining and shopping nearby.

Great customer service!!!