My service dog and my family and i were treated horribly. I was demanded to get my service dog back to my room right away and not to walk my sevice dog with me which i am to have my service dog with me to help me get around incase i loose my balance. I am going blind plus i have issues with balance and the lady in the office started yelling at me at the window and then when she came around to the side door outside to give me the cold drink that i bought started screaming at me to get my dog away and back in the room at once. I am a disabled woman and should have never been treated this way.

Quiet

Not a Traveler Friendly Hotel. No access to the lobby, you must go to a small walk-up window. Since the hotel is right off of a busy freeway (I-45) you can barely hear what they are trying to say. Not sure what the purpose of making your guest stand outside in the cold instead of allowing access to the lobby. No heat in the room, had to get a space heater that required an additional $20 Cash Deposit. Room was not very clean especially the bathroom. Hair in shower and floors, hole in bathroom door. Faucet not attached properly. Property looked much better in the pictures than what it actually was.

This hotel is infested with roaches!! They refused to give us a refund changed our room after showing us two others that as she was showing us the bugs were viable!! Then when she did show us one that was not full of bugs this room was dirty it actually had what looked to be blood on the bathroom floor

I liked that it was chill.

The room was dirty, no heat, and employees would not help or give me another room. Smoke detectors were covered with a plastic bag, and sprinkler heads were painted. I have pictures of the smoke detector and sprinklers.

I have stayed here on different occasions. The hotel is always clean, the staff is friendly and efficient. It’s been the reason that I keep returning for another stay. The showers are great and the ac and heat have been excellent in the rooms! They are accommodating and the price is amazing. I would highly recommend this hotel for your future stays.

Terrible experience. Manager was visibly annoyed when I reported that my hot water wasn’t working, TV was frozen on one channel, toilet leaked water from underneath onto the floor and heater wasn’t working. I asked for a different room and was refused. Was told there was nothing that could be done. Hotel was maybe at half capacity. Reported to Travelocity and the manager denied she even talked to me. I had video of all the issues I am reporting them to the Board of Health. Absolutely disgusting place and terrible management. STAY AWAY FROM HERE!!!

Everything was over all good. It had all I needed. I was hoping for breakfast but it was not a deal breaker. The property and room were immaculate! I would definitely recommend my friends or colleagues to stay there.

The front desk was extremely nice and accommodating. They had me booked for an upstairs room and I asked if they could put me in a downstairs; without hesitation she switched me downstairs.

I had an issue with double booking my stay. On accident I booked the room I have been staying in on Expedia but not realizing it I booked 2 days that had already been paid for at the property. Expedia was very helpful and tried their hardest to fix the situation. The hotel on the other hand was not at all helpful. Rather rude. Even though my room had already been paid for for 4 nights and 2 of those nights paid for twice, the employee banged on my door and told me that I had 20 mins to fix the issue or get out. I called Expedia back again & they reached out to the hotel to find a solution. The only solution the hotel would allow was to cancel my paid reservation which was $260 & pay for a new one. Which I could not afford until the money went back on my card. So, the only option I had left was to pay for today the 1st again. Which by the way instead of the $53 a night I booked, now became $73. I will not be staying at this hotel again.

It was clean

Polite staff and clean room.

The door wouldn’t open initially with the key but once it was opened it was fine.

Secure location. Pool empty. Average for reasonable price. Ok for a quick stay.

I do not ever leave reviews but felt that I needed to leave one for this place. First started with a call from the hotel to verify my stay about 2 1/2 hours after check in time. I have never had a hotel do this, even when I cheked in several hours after check in time. Upon arrival the lobby was closed. I had to check in through a small window at around 5:30 in the afternoon, guessing this is where after hour check in happens? There was a few people outside in the area of the parking lot with the bbq pits which seemed kind of sketchy. The room itself seemed clean but tv remote wasn't even the remote for a tv but what seemed to be a dvd remote with rusty batteries. Was awoken at 1AM by a random woman who knocked on the door not once but twice and when I looked out the door, she had left. I looked out the window and there was a man BBQing??? Who makes BBQ at 1 in the morning? I would not stay here again, too many questionable people hanging around. When checking out, the lobby was still closed-don't know if it is ever open. Seems odd that a hotel does not have a lobby that someone staying there can't enter. I was with my children and my daugther told me the next day that the hotel made her feel unsafe.

Very clean nice hotel but it's right on the side of Highway 45 if you're a light sleeper like myself hard to sleep traffic all night but a very clean place for one night it's okay

I booked the hotel, because it advertised breakfast. When I checked in I was told there was no breakfast. Also the property is badly kept up. It's very noisy, and not safe

This stay was the WORST experience I've ever had at a motel. Extremely noisy, no electricity, filthy and service was extremely rude.

I don’t know how this property is rated 8/10 in Expedia. This property is actually owned by Econo Lodge(My card was charged with the same). This is definitely not for families. PROS The only good thing about this property,( if you’re traveling alone) is that it’s good for the pockets. CONS 1) There is no check in desk. The check in is basically what you do in a cinema hall - They speak on the mike from inside and you pass on your card and ID through a small opening at the bottom. 2) Almost all rooms are smoking rooms. Or at least the smoke seeps through other rooms. We changed 3 rooms and at the end had to accept the one that smelled the least of cigarettes. The receptionist acted like we were at fault by trying to breathe too much and behaved it’s a pretty normal smell. 3) Almost 5 minutes after checking in, we spotted cockroaches that would run away and hide behind the small cracks in the walls. 4) No breakfast is served, but is advertised in Expedia. Not sure it’s property’s fault or the Expedia’s. ( To Expedia’s credit, they gave me a few points to compensate the lack of BF) It is at most 4/10 property( I AM being generous here)

The ad on Expedia stated they provide a continental breakfast. They did not. They lobby doors were never unlocked I had to use the outside window and had to wait an average of 5 minutes from someone to come to the window. Overall the rooms were clean and comfortable however the service provided by the staff was lacking. As for me I will choose a different property to stay at on my future stays in Spring TX. Bill Newhouse

N/A

Clean polite

Ok so like everyone else, listing free breakfast and then not providing it, is not cool. People travel on budgets. So please be considerate of that. I would also add that the pillows were ready to throw away they were so flat and not enough towels I. The room. However, my overall experience of the hotel was good. The rooms are well maintained and have everything one would need. I would stay here again.

The whole experience was ok I was just dissatisfied that they didn’t offer breakfast as advertised

Good Staff

Hostess bad service

Price it’s a budget hotel. Clean enough for a good night’s sleep.

Guest smoking weed outside their rooms. It seeping into your room from guest rooms. Guest always fighting and yelling, loud music being played from cars with no respect to other guest.

Rather loud as i45 passes by. Breakfast is missing. Otherwise all good to excellent

I tried to check in ,they had the lobby locked up and Red sticker on the door saying something from the county that they were under the wrong name. Girl in the window and speaker was not very nice. Room was OK, except for the people yelling at each other about who knows what at 0300AM. Cable was almost all Spanish channels, coke machine and ice machine were out of order. Will know better than to stay here again. Hotels.com needs to check the places out before giving them a descent review. I was not happy at all not getting much sleep for 2 days. Only good thing was the bed seemed comfortable.

Nothing