Rooms are nice

Unfortunately it was a roach in the room. I went downstairs to discuss it with front desk. He said he would send someone to my room and it never happened. I calles to discuss my credit card statement and the lady was rude and woyldnt help at all

I wouldn’t recommend this hotel to anyone, the rooms isn’t what you see online and get, the walls is so thin I could hear everything that’s going on in the rooms next to me.

MY FIRST TIME HERE..I WAS THERE FOR 2 CLASSES AND THE STAFF WAS VERY NICE AND HELPFUL..MY ROOM WAS NICE AND CLEAN..LOVE IT ..

Excellent aloft standard!

Real nice and comfortable!

The view was great and the location as well. Employees were friendly. We would stay again.

Great stay with family

I stayed at Aloft bc it was the cheapest option for the week leading up to Christmas. Check in was fast and easy and the lady at the desk gave lots of info on the area such as restaurants and public transportation. All of the staff was extremely kind and helpful and the hotel is in a great location with the train just a block and a half away into Manhattan. My only gripe was that housekeeping didn’t come my last full day so Christmas Eve I had no “fresh” room. Otherwise a great stay and I can’t wait to visit again!

Didn’t even check in because how the places look

There is construction noise.

Professional staff, easy check-in and very comfortable bed. Area has plenty of places to eat in a small walkable area. Room well insulated. Didn’t hear other guests in the hallways.

Had a great stay. Staff was always nice and friendly. Room was in great condition and they cleaned everyday without having to make any requests. The have live music on certain night and the environment is a great place with social amenities pool table etc

Good safe location - near to subway to visit attractions but nice to stay just outside the bustle of New York.

convenient to my destination

It was close to where I wanted. Very friendly front stuff. I will stay here again.

Good room with nice area

I stayed for 4 nights and out of that time my room was only cleaned once after repeatedly mentioning it. After the first day and my room wasn’t cleaned, I needed to call down for more towels. I mentioned my room wasn’t cleaned and if it could be cleaned the next morning while I was out, I was told sure no problem. I also mentioned my allergies of dust and that is the reason I need my room cleaned. I come back my room still isn’t cleaned. The day of check out I woke up with hives over my face due to allergic reactions. I noticed that there was large clumps of dust all over the bed coming from the top of the bed that hadn’t been cleaned in weeks(I have pictures). I mentioned this to the front desk manager and told her I’m looking for a partial reiumbursement. She said she completely understood and someone would be calling me that day to discuss. No call. Then I called the next day and was unable to speak to anyone, so I left a voicemail. No return call. I call the day after that, no one knew what I was talking about and then created a ticket for the hotel to call me. No one has yet to call me.

It was just perfect. I got a king bedroom on the 14th floor and the view was nice. You also get roof access. The bar crew on Friday was fun. Happy hour, karaoke, food...so much fun! There is access to a lot of stores and an Asian restaurant next door that closes at 2 am. The subway is not far at all. No need to take Lyft. Just learn to take the subway.

This hotel cannot successfully handle room management and security. They issued me the wrong key, then fixed it, then 30 minutes later someone else was coming in my room having been issued the same key. You have one job

Great

Lovely hotel right off the Queensboro Bridge and close to the Midtown Tunnels. I’ll be back!

Great view, near a grocery store.

It’s a great hotel to stay at

Staff was amazing

I highly recommend it

Very convenient location for dining and subway transportation, area is great to catch cabs or ubers

It’s a nice place to stay , the staff is very friendly and helpful. It’s a very convenient area , very close to the city. I really love my stay in there Special thanks to the front desk team Kim you did a good job. Thanks

I booked way ahead of time, but they overbooked. They then turned us away when I arrived for check in at 11 pm. I had to book another hotel far away in the middle of the night. Inhumanness.

The hotel is amazing, clean and modern. The staff are friendly and extremely helpful! Very close to the subway, will take you into Manhattan, Brooklyn or out to Queens. The rooftop deck offers amazing views. The only negative is that there is a lot of construction in the area. Monday though Saturday expect it to begin at 7 am. You will get a break on Sunday. Area is great, clean and safe day and night. I highly recommend!

Only stayed a night but check in and out was a breeze. Staff was friendly the bar area down stairs was nice and vibrant as well as the pool table area

I liked the fitness center, I like their excellent service.