Great hotel ! We were in this hotel 4 times and we had excellent service! Very nice and clean room, very friendly staff, delicious food We highly recommend this hotel!

On December 18, 2023 I woke up around 10 pm and smelled fire. When I opened the hotel room door the hallway was blacked out with thick smoke. No alarm. No call. No knock on our door. I woke up my husband and we grabbed shoes. Luckily we got to the sidewalk and watched as emergency vehicles arrived and firefighters ran into the building. Police cordoned off the street. It was 32 degrees out and we were in our pajamas. No one from the hotel helped us as we shivered. The staff from the hotel and from the restaurant were all gathered in a small area laughing and not interacting with anyone or trying to find the guests who had been evacuated. There was no attempt to help us find shelter. I immediately called our trip insurance company who found us a new hotel room nearby. We were separated from all of our belongings. When we were finally able to retrieve our belongings, our room was still filled with black smoke and all of our clothing reeked. We could not wear it. When we asked for a refund for the night when we were nearly killed by smoke inhalation, the response from Expedia was "Unfortunately though, I just called the Shota@Rustaveli Boutique hotel to make the case for your refund. I pushed for flexibility, but since your booking was non-refundable and doesn’t allow any exceptions, they’re sticking with their policy and won’t issue a refund." No one from the hotel or from Expedia cared that there was no effort by the hotel staff to evacuate hotel guests, no evacuation plan.

A great hotel to stay in when visiting Tblisi. Very centrally located. Great value. Charming staff, very nice Italian restaurant, swimming pool is welcome amenity after a day of touring, in a quiet residential area.

friendly/ helpful staff. Very nice suite.

Without a doubt, one of the best hotels in Tbilisi. This is my fourth stay at this amazing property. The staff is very friendly and extremely knowledgeable and helpful. Never think twice, book if available

Great hotell,beautiful relaxation room with bathtub, decent pool and friendly staff. Great location,fairly quiet. I would stay away from the resturant in the basement though. Ordered 2 chefs burgers, they came with boiled meat, horrible looking and tasteless. Thought ok, i will order a pizza peperoni, what can go wrong? The pizza came, and the meat was definatly not peperoni, but some imitation sausage that had not been together with the pizza in the oven,slapped on after the pizza was done...But overall a great hotell,will absolutely stay there again 👍

Nicely designed hotel in a quite location close to main sights and museums. Rooms are nicely decorated and spacious. Staff are very friendly and helpful. Only negative is that the breakfast is not included in the price of the hotel which is very a outdated concept.

Great hotel and location. Staff is very helpful. Amenities are nice and easy to access.