The hotel in most respects is good apart from one issue which ruined our stay. We checked in early costing 50% pre-agreed additional charge although was not permitted entry until 0900 (eventually 0800 by request). We ventured out quickly, returning to the hotel at about 1330. The A/C did not work. I reported it and an engineer checked it out in room and said it will now work. After several hours it was clear that it was not working correctly, another visit by the engineer who said it was working OK. We suffered a sleepless night with the A/C not dropping below 23C. The next day (19 November 23) I insisted that it was still not working and eventually late afternoon we were visited by another technician who confirmed that the A/C was faulty, hence not adjusting to the set temperature but that now it was fixed. On checking out I requested a discount for the sleepless previous night. I was offered 10%, eventually grudgingly increased to about US$20 and a sincere apology for the malfunctioning A/C on our first night which was sleepless through the heat in the room (23c) and when the failure was persistently reported and a fault denied until the engineer owned up the next day. Shame on you Hilton !

Very clean, conveniently located close to JKIA. Staff is very friendly,skillful, helpful and kind. Their breakfast spread is amazing. They have a gym and also swimming pool. Highly recommended.

Booked a room for my mum for an overnight stay. Her room was changed without notice because “it was too big”. This was a huge disappointment because the booked room was fully paid. The sink in the bathroom was not functioning well. It was clogged up. One positive thing is she enjoyed her breakfast.

Everybody here was so welcoming.

Great hotel nearby the airport.

We just needed a hotel for a full day wait between arriving from Zanzibar and departing for Europe. This was the ideal option. We paid the full night rate, but the hotel gave us early check in. We rested, had a good buffet lunch, had a swim and a shower before heading back to the airport for our 2315 departure. The shuttle was efficient but you needed to book.

Hotel was perfect for a short layover, convenient airport transfers, large breakfast buffet, welcoming staff, comfortable beds.

Very nice

Great transit hotel

Hotel shuttle was waiting for us at the airport at 11:30pm. Check in was fast & easy. The room was clean and very nice. Beds were comfortable. Plenty of hot water for showers. All staff super friendly and helpful. Do yourself a favor and pay for the breakfast. About $19 USD and so worth it.

We were notified by the staff that they would not recommend to walk outside as the area is not safe.

Great accommodation and hospitality!!

I enjoyed my stay!

Eunice was amazing and all of the staff were top notch.

The Hilton property serves the purpose of providing a safe place to stay close to the airport before an early flight well. Property is clean and has a restaurant good enough for one meal. Breakfast hours should be expanded since they are essentially an airport hotel.

Clean, close to the airport, nice restaurant

Rooms are clean and modern, the bar serves good food and drinks, the staff is attentive and nice. The hotel is close to the airport, which was very convenient for us.

Outstanding facility. Very modern and tastefully decorated. Incredible shower. Lovely breakfast!

Friendly clean and comfy

The staff is very friendly and helpful. As with most hotels, the restaurant was way overpriced for meals.

Convenient location for the airport, not the prettiest of hotels but the facilities are good. Beds were comfortable, rooms clean & coffee/tea facilities provided. Made use of the rooftop pool which overlooks the national park & the gym. The staff are extremely helpful and friendly and the food was good, lots of options to suit most palates. I would certainly stay here again.

The front staff was very kind and helpful.

Great staff!!

location was great and the room was cleaned. The hotel did not clean my room because they knew I was checking out the next day. I asked for clean towels and everything else was fine.

This is my favorite place to stay when arriving or departing from JKIA. The service and food is great.

The Hilton Gardens is conveniently located near Nairobi airport.

Great beds

Booking a room at the Hilton as a place to rest, shower, etc before a late night or early morning flight is a welcome relief and comfort. Good shower, good restaurant with both African and American choices

Nice and peaceful

Stayed there to catch a midnight flight. The hotel is very close to the airport and free shuttle is available. Room is good, quiet and comfortable.

Shower did not work correctly. No warm water

Enjoyed the quiet and safe stay.