good position helpful staff. water in shower was only lukewarm

Nice large room located very close to old Havana. Friendly staff and very helpful

Unfortunately, because I rely, I have to write a poor review. Staff were fantastic. Anna, Roberto, Camilo…all great, very helpful,friendly. Contact prior to arrival was prompt, professional and helpful. My room ….the floor was dirty on arrival, the bathroom had many dead mosquitos, some squashed and the white bath mat was quite dirty. Towels were surprisingly small, old and threadbare, the face washer had a rust stain, unsurprising as the hand basin stand is full of rust. The liquid hand cleaner ran out first day and was not replaced. Soap holder and or a shelf in the shower was missing, having been broken off at some point. The bed head was broken where someone had lent back against it and the sheets were again old and threadbare. I requested a room clean on the second day, my sheets were changed but with more sheets that had patches where stains had been rubbed away until seethrough. The dirty bath mat remained despite the towel and washer being removed from the top of it where I had deliberately placed them so as everything would be picked up and replaced. The dead mosquitos, I counted eighteen, remained in the bathroom for the four days of my visit. On my last night, there was much yelling /loud talking inside the hostel for Forty minutes at 1-2.00Am. Unsure if it was the night manager who only works one night per week doing the yelling or whether he was allowing others to create so much noise. We had two rooms booked and both of us commented about it the next morning.

friendly, warm and nice people but breakfast could be better. Location is very good

It is not serious that I waited first time 10 minutes and second time 25 minutes in the night, knocking on the entrance door, shouting… for someone to open for me!! It was scaring and unacceptable!!! I sent my first comment two days ago and nobody addressed the problem!!!

Excellente position, the staff was amazing and helped us with everything we needed!

The property is from 1931 i believe. Lovely style. Rooms are a good size and clean. Look lovely. Beds are comfy. Bathroom is spacious and nice too. Staff are very helpful and genuinely nice people. Very happy to be staying here.

We had a wonderful stay, with incredibly helpful staff and a comfortable room! Highly recommend!