Called on 02/03/24 prior to reserving the room to ensure they don’t charge a deposit since the website was stating that they don’t charge a deposit and when I get there, they were charging me the deposit and manager was rude and unprofessional and didn’t want to give me my refund.

The receptionist Latrise was so wonderful and great she made our stay so wonderful under our unfortunate circumstance. We really appreciated her and enjoyed our stay there.

Not crowded, quiet, the staff is very friendly, parking is free, only issues I had were the wifi was awful unless you paid extra and there was no free breakfast. If there was, and I didn’t see it, then it must’ve been the kind where they give you an apple and a water in a bag. Besides that, awesome hotel to stay in.

Dirty floors, noisy heater/ac unit, dusty.

Very clean

Very clean and private my boyfriend and I had our private little vacation together

First room had a dead roach

I enjoyed stay at the WoodSpring Suites. The staff was friendly and made my stay enjoyable. The check in was so easy and quick. I plan on returning.

Check in was such a breeze. The gentleman who received us was extremely friendly and welcoming. We appreciated that because most hosts just ask for ID, credit card and give out room keys. We had left at night and when we drove back in a car followed us. I told the night shift host of what was going on. She was able to look at cameras and told me to park my car near the entrance so she can keep and eye on my vehicle. She made me feel like I can trust her and the manager. Over all worth the stay. I appreciated everything they did for me that night. Definitely went the extra mile.

The customer service was horrible. The guys working up front office have the worse customer service I ever seen.

The desk attendant was great!!!

Always great customer service and very clean.

Very clean

Easy checkin, great parking, took advantage of the gym, good restaurants nearby by, great price, and close to my marathon

I liked that there was a kitchen available.

It was small but cozy

The staff in my opinion was great and professional!

Nice place customer service was great. Rooms were good with small kitchen. Big TV Queen bed. Plenty of cabinets.

Perfect location and the hotel is clean and staff Monique is Awesome.

Amazing place to stay ! The cleansing all over the building is amazing. Front desk Monique was the best help ever and such an amazing person , not only did she help us fix the price on our stay and so her job but she was also communicating and getting to know the guest and wishing us all a great and safe weekend . Such an amazing staff , they listen and help the guest . I will definitely be staying here more often for festivals

I seen a lot of negative reviews on this property about roaches/bed bugs & the cleanliness of the place. However, my stay was fantastic, the room itself was very clean and tidy with everything cleaned and sanitized to my expectations, I triple checked every creek and corner and found nothing of the sorts of what previous reviews were saying. The staff was very straightforward and friendly. I give this place a 10/10 and it’s affordable! The only thing I wish they had was a pool. Overall I had a fantastic stay.

The check in was fast the front desk was very nice and attentive!

The stay overall was not pleasant. I saw two roaches in my room and the water pressure was horrible. They only put 2 towels with no wash cloths in a room with 2 beds. I will not be back.

There was a roach in our room and the toilet wouldn’t flush the 1st time we would flush.

Easy check in n

The manager was rude and there was no luggage cart had to take all my belongings and bags one at a time the restroom outlets didn’t work and the water pressure was iffy

Very unsafe and violent

Stayed here for one night while we were at an event at the Glen Helen amphitheater. Property is great, clean spacious rooms and spacious bathrooms. I’m very satisfied.

There were cockroaches throughout room. We immediately had to leave.

Our stay at this Extended Stay Hotel was not good. First of all, at the moment that we checked in they told me: that they don't offer housekeeping to the suites but you could pay for one; that they don't offer dishware for the kitchen but you can buy one; that you can't exchange your towels and linens for clean ones but you can pay for that; and last but not least they don't offer free Wifi Internet access for more than 1 device... but guess what? You can pay for more speed/Internet access for more devices. The suite had a terrible smell every time you got into the room. The TV screen was broken and you could watch it but only with blue colors. And finally, we checked out a day earlier and they didn't refund that money back to me. Plus, my wife and kid forgot a kitchen knife and a soccer ball respectively, and came back looking for them, after a couple of hours, and in the front desk they told me that the housekeepers didn't find anything. Overall, it was not a good experience.

Dirty things always broken Cockroaches Moved rooms twice still had cockroaches rude staff

the manager she is very helpful and very nice and friendly