Very friendly & accommodating staff. Excellent short stay there.

Great spot to stay....staff was very professional and helpful.

Amazing Staff

I like that it’s on the Waterfront The staff was pleasant and friendly The lady that did the sale was Fantastic Overall there was nothing that I dislike about it

I like the pool area and the view from the ocean..the location was excellent 👌👍

Nice hotel. Exceptional customer Service. Stay here.

Staff was amazing. Hotel was very clean and valet parking was easy. Will definitely be back and would recommend this hotel to any and everyone

The staff were very acomodable and the hotel was very nice and clean! The pictures online don’t do it justice

ROK is a welcome addition to the hotel offerings in Kjngston, which woefully lacks really nice hotels. I rate it above all other Kingston hotels in terms of its three restaurants, nice bar lounge, service quality of its staff. The cons relate to the areas surrounding the hotel. There are no choices of places within walking distance except the bars and restaurants across the road, some of which are closed on weekdays and those open seem very low end. I have previously visited the club Ribbiz, on a Saturday night and it had a very nice vibe (similar to Ribbiz uptown). However the Kingston redevelopment project is proceeding very slowly and most of the areas in the vicinity are still quite rough and gritty, so much so that you would prefer to pay the US$20 to valet park your car (a Kingston first in my view), than to try to find self parking even a short distance away.

My parents were very pleased and told all of our family about it. They're booking again in the spring. My mom said it was the best hotel she's ever stayed at. Would recommend. Dad said 6 stars lol

This seems like a great up and coming property for the area. A few things I felts were misses: no privacy curtain in the main room of the suite. The view overlooked a parking structure. I could see a person walking toward their car and they could see me seeing them. Lol very unfortunate. I didn’t feel comfortable sitting in that room due to being able to see completely in the room. Also in the morning the sun came blasting through the room. Sooo very bright. The lighting in the bathroom made it impossible to put on makeup. It was too dim. Finally, the floor of the shower had super chipped paint who I not only looked bad but can be unsafe due to chip shards that could get in your feet. I plan to book a stay again. Hotel staff was wonderful and I look forward to trying out the pool!

This was my first time staying at this hotel. The staff were wonderful and very friendly. The dinner menu was limited with many things out of stock. Apart from that the hotel was wonderful

Great service, clean, all staff was so friendly and welcoming. Food was good, great distance to local mural tour. Plenty of food in the area. Close to the airport. We will definitely be returning for an even longer trip.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff , amazing hotel .

Perfectly located, new hotel with great views. Excellent service from all the staff. Big and comfortable rooms. Bathroom with all the important stuff needed. Convenient gym with some free weights, a multipurpose machine and some cardio machines. Breakfast is fine, but could be better as it has few options

Liked the 2nd floor dining options and setup.

Very clean, staff very helpful,and the quitness,and good stuff.

The staff and service at the Rok Hotel was excellent. The ambiance and decor was also good and pleasing to the eye. The cleanliness of the rooms, lobby areas and prompt reponse of the front desk staff made our stay very enjoyable. The restaurant staff was awesome and made my daughter's birthday extra special. However, the dining option for breakfast buffet by pool deck was too hot, not enough shaded seating, especially with full occupancy. Despite this, we would definitely return.

The staff were very courteous, and knowledgable. The facilities were great.

It was a great stay overall

Staff was very accommodating. Arrived late and helped us get food off property.

Probably the best hotel in downtown Kingston. They have a restaurant, cafe and pool bar. There are a day's worth of museums within walking distance, but if you're staying more than one night, you will probably want a car. Parking is available in the hotel garage for an additional daily fee.

Customer service was amazing

It was a great hotel to stay at but the surrounding area was quite shady and not a lot of restaurants were there near the hotel. The hotel was located at a remote location.

Nice room, pool area is really nice. Enjoyed the stay

Have capable and exceptionally staff

My experience at the ROK was nothing short of awesome. I initially booked an Oceanview room and upon arrival which was my birthday the manager gave me an upgrade and the view was breathtaking. My room had a living room 😁 definitely a must for me for future stays in Kingston. Absolutely loved it and the staffs were so friendly and welcoming, i thought it was just the seasonal spirit.

I absolutely enjoyed it, my next visit will be right here.. Thank You… The ROK, Rocks.

The Staff

Great

The staff at the front desk was very nice and the check in was smooth and easy upon arrival