It’s character and location

It is in need of some refurbishing to meet 5 star rating

we always stay at Villa Jerez when visiting Jerez which we do 2-3 times a year. perfecto. We can’t fault it. We have already booked for next 2 visits

maybe improve the pillow options.

We loved this Hotel!!! It is a really beautiful building, with a great ambiance and old world charm with a modern twist. From the moment we arrived, the service from the concierge was absolutely superb, and his his helpful advice and recommendations were spot on. We were travelling with another couple, and both rooms were really lovely. Nicely decorated, spacious, with magnificent bathrooms. The pool, although small, was very pleasant after a hot day exploring. Breakfast and bar service both excellent. At all times we were made to feel like important and valued guests, and that all of the staff were keen to make sure we had a good stay.

Not a major, but Villa Jerez is a decent walk from town, so we usually took a taxi one way. It is an easy walk (5 minutes) to the Royal Andalusian School of Equestrian Art and to the Sandeman Bodega.

All of it, lovely hotel, lovely location, friendly staff. they mostly do speak English but I still had the opportunity to practice some Spanish.

It's a long way from the nearest airport but they can't help that... no complaints. Lovely time.

The garden and the breakfast were lovely

I’m writing this review based on the fact that it calls itself a 5 Star hotel. It’s a good 3 star at best and I’d probably have overlooked some of the things if they classified themselves properly. Check in and out felt very dismissive, the woman just took my money gave me my room key and that was it. I felt I was disturbing her from the browsing on her phone she was doing when I arrived. I noticed later that all the other guests I saw checking in received a welcome drink but I did not get this. The room wasn’t really that clean, corners were very dusty, there were things such to the wall in the shower and the bottom of the bed sheet at the floor was absolutely filthy. Furniture felt old, and the patio of the room was just bare. At least for a supposed 5 Star hotel put some plants out there to give it colour and make it somewhere you would actually want to sit. A very disappointing place.

Perfect setting and facilities

Very nice hotel with everything you need and the stuff is very kind and helpful!

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location, facilities, food.

all good