Staff members were friendly and working hard. The gym was well equipped. The room (508) was ok, outdated but functioning. I wish they had had a waffle maker for breakfast.

had a great stay breakfast was good room was overall clean and well maintained my favorite part was the coffee machine

Great hotel, nice restaurant. Drinks are great. Clean room & common areas

The room that we stayed in had a noisy heater. You could also hear the elevator everytime it changed floors. The pool was closed for 1 entire day of our stay, and the pool was one of the main reasons I chose this hotel for our family. The restaurant had poor service but the food was decent.

They had very good breakfast. A lot of variety of food which exceeded my expentation.

Good stay

Really good value - nice facility at a reasonable price

Business trip. The room heater sounds like a plwne is landing. I haven't stayed here in a while as the pool was closed and restaurant was not open on my last stay. Pool is fixed and restaurant was open.

Customer service was amazing to start with and continued through out our time there. The hotel was very clean and organized. The breakfast was 5 stars with lots of options. We already have booked another trip in April and are staying at this hotel again. One negative comment is there was a group of teenagers roaming the hotel being loud, knocking on doors, and starting issues.

The hotel is decent. The room size is good. Their buffet breakfast is the best we’ve experienced in our many travels.

Staff was nice and helpful.

No tub I thought was in the room

What a beautiful hotel! I was helping to move my daughter and we only got to stay to sleep but it was such a clean, beautiful place! I will be returning to stay at this hotel so I can enjoy it! Such nice people run this! It was such a pleasure to be there. I was quite disappointed to not stay longer!

good value, esp good breakfast

Good place to stay, quiet location staff was friendly, breakfast was good

There were some interesting characters hanging around the lobby and at breakfast... It was also quite noisy at night and in the early morning.

Not prepared for 3rd person. Dirty, spotted pull out sofa mattress. Pull out mattress like sleeping on springs. Room by elevator they do not tell you about. Just not a comfortable, enjoyable experience all around.

Everything was great. The pool water was cold. If they work on if it will be awesome

I booked the room and realized the check in time didn’t work for me I tried to cancel the booking but it sad u couldn’t 😞

Shower did not work.

Liked their multiple choice of breakfast to be chosen from.

A SHAME FOR BEST WESTERN BRAND! Very crappy place to stay. Please stay away from this hotel. Cleanliness is an issue, customer service level is under zero, and above all, discrimination seems to be part of their culture. I checked in on dec 30, 2023 around midnight with my kids. Upon arriving in our room, we noticed that we couldn't use the shower, as the tap was too hard to pull. The same night I called the front desk attendant and asked for a room changed. She said she would send somebody the next morning to fix the shower. The day after, because nobody had shown up, I had to call the Front Desk back at 11 am and insisted that we be put in another room with a good bathroom. They sent me a Maintenance guy a few minutes later. The guy showed up, extremely rude, a blue-collar guy who obviously doensn't fit at all in an hospitality environment. The rude man could finally, not without struggle, pull the handle of the shower. Then he stared at me from head to toe (I am black) and told me: "Bathrooms are like this in all hotels. You guys just need to learn how to use a shower." I have been traveling all over the world since I was sixteen and I am a former Hilton employee in addition. At the end, I had to use the defective shower during my entire stay. Thank God I was staying only 2 days. Not only this hotel is very far from meeting the standards of Best Western, but the level of discrmination there is also alarming. My stay there was nothing but a horrible nightmare.

The risetionist wss rude and uneasy to dealing with with a little bit of attitude.

The property is close to the interstate and easy on and off.

We originally were given a room next to the elevator which was quite noisy so they moved us. In the new room we turn the TV on and it didn't work. Has to call and have the maintenance person come fix it. Then had a terrible dinner in the restaurant. We had to actually leave without eating the food! Manager was very apologetic and tried to give up something else. The food was cold and the hamburger was not as described in the menu. Very disappointed as we had previously stayed here and ate at the restaurant and were looking forward to coming back here.

The soap gave an allergic reaction

Great view of 128 & the reservoir, but the room, furniture, amenities, breakfast were all as expected - nothing left out.

Loud noise throughout the night. Broken shower

Good location

I arranged in advance a room on the first floor and when I arrived I was assigned the third floor. The automatic coffee machine on the first floor was out of coffee and I was told it would be replenished in the morning. These two items are enough for me to never book a room with this chain again.

The staff were friendly and helpful. Breakfast had big selection of food and beverages. Easy access to highways.

Zane was great. The hotel had construction all night, not good for rest