Staff is great. Great service

The room was very comfortable. Walking distance to shopping food venues.

Room service was great. Very good meals from Fletchers; top notch hotel!!

Service was very good. Front office run really well the front office manager. I think his name was Ross I could be wrong was amazing really helped us out with room service which was really messed up by the way don’t count on Fletchers. Their small and overcrowded housekeeping was amazing, clean, detailed we asked for extra towels, extra coffee, extra creamers she was very responsive and so was the housekeeping, main line as was the maid the restaurant for breakfast I forget the name was amazing. The servers are all teammates, helping each other. It was great food great service.

Great hotel beautiful and nice location

Service was very good but several issues. All of which I had read before, answered online by a manager, and never corrected. 1) the day of checkout at 8 am after one light knock the cleaning crew woke us by opening the door. Seems to be a very common issue. Front desk should come up with a better system for telling the cleaning crew which rooms are already vacant. 8 am barge ins are unreasonable 2)24/7 loud noise heard through earplugs which kept us from properly sleeping. Air duct? Elevator? Again a problem I read about in many prior reviews. Still a problem 3)captain cook is not a historical figure I celebrate as “discovering” lands native populations had loved on thousands of years prior to his arrival. Didn’t bother me enough to not stay here. I was not prepared however for the large murals covering many walls that depict aboriginal and native people in a cartoonish and less than human way. Maybe reproductions from historical books but they have no place in a hotel common area in this day and age. A textbook, museum? As a teaching moment maybe for a dark past? Not in a hotel. It bothered me to the point of anger the first night. We will come, and never return. However I feel for the staff who have to pass these every day. 4) hotel pool specifically listed as family friendly. It’s very clear that it’s only a lap pool. Furthermore they separate boys from girks, including kids who are told to enter on their own on opposite ends of the floor. Luckily a staff member…

Nicest place to stay in Anchorage.

Excellent as always. I try to stay here at least once every trip.

The hotel is very tired and is in desperate need of a renovation. My biggest issue was that housekeeping knocked on the door three times after we checked in trying to come in. The next morning, someone barged in at 8:15 AM unannounced. She claimed she knocked, but if so it was too light to hear. I found that rather ridiculous as if they were trying to get us out of the room early to get ready for the next round of guests. For what we paid, this hotel was a huge rip off. The furniture in the room was sagging and I just did not feel clean in the room.

Be careful....do not get a room near elevator shaft....noise 24/7...could not sleep.

Nice hotel, very clean, but EXPENSIVE for such a small room and breakfast not included. I wanted to explore the shops and galleries, but they all closed early. The place is huge, kind of a maze. My kids were excited there was a pool, but when we went down there, it was very clear that this was not a family pool, as it was part of the athletic club and set up for lap swims. Also, I had to go to the pool with my girls even though I wasn't swimming, because the men's and women's locker rooms are on opposite sides of the hotel (and then meet in the middle at the pool), so I couldn't just send them down with my husband, or they would have gotten lost trying to find the women's area by themselves. We were happy with our stay, but not sure the cost was worth it for only one night.

Old outdated hotel, convenient having restaurants there but overall overpriced for condition of property

Nice hotel with options for dining, shopping and relaxation. Very easy to walk to nearby shops.

First I was given a room with no view. As a first time customer that got flew into town late, if there’s a room with a nice view available, why not suggest it instead of just giving a view of the parking lot? One can get the same view at a fraction of the cost of you’re just going to see a parking lot. I had asked for a late check out, which they put in the notes but at 8am housekeeping came in my room and woke me up! Bathroom mirror was missing hardware and barely hanging onto the wall. Absolute terrible experience! Will not be staying there again. Don’t waste your money.

You are staying in an art gallery and museum to Captain Cook, the renowned British mariner. Aside from the many varied dining options, the spa is well staffed with a good swimming pool. My sister gave me an excellent recommendation.

Great historical hotel

Great place, fun decor

Beautiful old hotel. The rooms were very clean and up to date. My only complaint would be the bathroom was very old style with a very small wall mount toilet(hate those) but was spotless clean. Just an old style bathroom

I really enjoy the staff. They’ve mostly been there a long time, are super at getting the job done efficiently and are happy to do it. They all smile and mean it! Also the dinning options are the best!

The staff worked to fix my issue from last week when my flight was cancelled. I am not sure if I will ever see it but appreciate the efforts they put into my issue. On the hotel, everything was perfect. I am glad I chose the captain cook!

It's a historical hotel, so it's old, but they take a good care of it.

The staff was rude when my Grandpa was ordering pizza.

Stayed here several times now and location for walking to Restaurants is great. Excellent staff

Loved this space! Amazing service!

Great property, convenient bar and restaurants, easy valet parking, centrally located. Easily the best place in Anchorage. Friendly staff and fantastic house keeping. Highly recommend to all. Fantastic view from the roof top restaurant

Good central location Great food Friendly staff Loved the womens fitness center Summer is excellent Sharon gave me one of the best messages ever!

Friendly staff and high-end accommodations. One of the few hotels in the city with room service, so that was a definite plus.

Amazing! Staff were excellent!

An oldie but a goodie. Could use some remolding I suppose

Staff were all very friendly. Always love eating at Fletchers! Pool always clean.

Staff are excellent; location great; very comfortable bed and nice view. Gym is nice but equipment tired.

Love staying here. The staff is professional, polite and nice. They offer high end shopping, dining and room experience. The higher cost in my opinion is worth it.