There was no "stay." They canceled our reservation without any notification along with many others and rebooked them in a money grab due to Big 10 championships in town. They rebooked all rooms so we were stranded in Indy with no place to stay after our nieces wedding. They said because it was a third party booking they could do that. There were many irate customers.

It’s advertised as a breakfast hotel, there is no breakfast. My room has no lights at the entrance, the bathtub was clogged and the TV remote control has no battery cover. Also I have to wait some time for the teller to solve the problem with my room’s keys. Why, because he was never in the front desk.

Check in was quick and convenient. The staff was friendly and was clean as it could be. The room was missing washcloths.

Reserved a room for the night. I was a late arrival and the hotel was full when I arrived. It was after midnight which was a very inconvenient time to find a new hotel

they check me in someone else room

We never got to see the property as they lost our reservation and could it accommodate late check in do to lack of staffing

The property is ok, it’s got a lot of water damage spots and beat up. It’s not been very well maintained.

I don’t usually write reviews especially bad ones but this was one of the worst hotels I’ve ever been to.

The front desk staff is nice, however major pot holes at the entrance of the hotel, housekeeping not cleaning room properly. Hotel could use an update.

Not much to tell. Never even made it to a room. Instead was told upon arrival that they ran out of linens so only one of our two beds would actually be made. This topped with the uneasy feeling we had walking in seeing a near by parked cars window broken and realizing that their "included breakfast" area was oatmeal packets and hot water I feel like we dodged a bullet by cancelling!

Great service.

We never even got booked in!!! There was not elivator we had "the last room" on the 3rd floor. Difficult steps. Receptionists words. We went to comfort in got great room great service and a lovely breakfast. For the same price. Sorry Hotels.com

Staff was unfriendly, room was not clean. Wi-Fi kept going out. I will never stay there again

No attendant was present - not able to check in. Waited 45 minutes. No number to call either.

Other than being dirty and out dated, The property next door was extremely close and it would have been nice to have a sheer curtain under the heavy curtains. I couldn’t open the curtains because you can see directly into all the rooms in the hotel next door. The carpet was dirty and my room had a burn in the floor. There was a gap in the bottom of the front door allowing you to hear everything. Last but not least I had to kill a roach. I took my things and went to my car.

This is the worst hotel I’ve ever been to. The entire hotel, including our room, smelled awful. There were stains on the sheets, gnats everywhere in the room, wallpaper peeling, unwiped surfaces in the room, and we thought the front desk employee who had his pants sagging around his knees was a guest outside until we walked in and he walked behind the counter. We didn’t stay longer than 20 minutes before we checked out.

The hotel is easy to access in Northern Indianapolis. The hotel had its best days some time ago. Rooms are fitted with a kitchen and a sitting area. Breakfast-to-go is offered but is of little value. A Panera coffee house is available a few blocks away. Our room was not properly vacuumed (really dirty) which was fixed only after quite some time-comsuming complaining. The receptionist didn"t allow a call to the maneger/owner. Next day another receptionist offered a substantial discount. This hotel isn't bad but the standard doesn't match the price.

The room was not clean, the Mirrors and tv had disgusting fingerprints and there were trash above the kitchen counters.

I was very disappointed with the room and the smell of the entire hotel! I will not stay here again!

The TV did not have a remote. They did not have a spare or a different room.

Because I was 5-minutes past midnight, they did NOT let me checkin. Dumb fat chick with a nose ring working the late night desk… she sent me away.. despite me already having fully paid for the room for 2 nights… and there were many empty rooms.

Our keys didnt work all night long!!!! I had a special needs child with me and as we were leaving at 6am the door gets shut with her inside and our key would not work and she was in there for a good 10mins because noone was at front desk!!!!

Room was dirty . Bed had dirty sheets on it. Couch had stains. No towels in bathroom. Pillow mismatch and dingy.

Check in was hectic, the man working was filling in from another hotel, no other staff was there - including house keeping. I arrived around 3:30pm and was told our room wasn't ready - still had to be cleaned. (Which he had done for the guests before and after me from what I heard). When I got to our room, there were no towels, no kitchen items (dishes, utensils, pots/pans) which we had planned to use during the weekend, the room had an stale scent, and sheets were a little stained. The man working Friday night was very pleasant and obviously had been dealing with a lot that day. The lady who took over for the rest of the weekend was also pleasant and helpful.

It’s a dump. Stained carpet, warn out bedding, small room, kitchen with no silverware, plates, or coffee machine. Three stories with no elevator.

This hotel was advertised with breakfast included. They had packets of dried oatmeal and coffee but no creamer. THIS IS NOT BREAKFAST. If you don't have it, that's fine, but DONT lie about it. We have stayed in Extend Stay's before and they were great. Will not stay in one ever again.

Front desk had not received request for no stairs, so we were moved to lower level with entrance by the dumpster. Sidewalk was uneven, and back door did not accept card key. Room was nice, but only one small trash can. no special amenities, but it was comfortable for just staying overnights. Had to have card key reactivated for second night. No breakfast, just a muffin.

I was very disappointed. On Friday April 29th, i woke upvery sick and throew up and the lady at the front desk told me that i have to be the one to clean up everything. The bed cover and the bed sheets have all stains. I requested these to be replaced and the lady refused. I stayed in fir four nights and the room was not cleaned even one. The sink in the bathroom was blocked. A lot need to be done in this hotel. If not, i will not recommend it.

The hotel was not clean and the sink , was clog.. the water in the tub was dripping all night and it was clog also .. the extra mattress was in bad conditions. The carpet was not vacuumed and it look dirty. The Continental breakfast was a joke only one kind of muffins and the coffee was cold . The front desk person was sleeping in the front living room of the hotel . It was not a good hotel at all.

I usually have nothing but positive things to say about my stays with the Extended Stay because they are extremely well kept then staff in all my past experiences at other locations were pleasant to deal with. This location however I was treated with anything but hospitality and hope the person that was working on 3/19/2022 receives some sort of training on professionalism and learn to be sensitive to the needs of paying guest. I paid for my room online before i left for Indianapolis and when I arrived my room had been sold and i was basically told to kick rocks my room was sold because i hadn't paid for it but i when i checked my credit card i was charged and when i let the front desk person who wouldn't give her name know she had it wrong my room was paid for she told me i paid hotels.com not her so i haven't paid extended stay and called the police on me and my girl and kicked me and another person that she did the same thing to out of the lobby. The other person had ubered over and didn't even have a car.

The staff was nice and helpful. The room was clean, but I think some updates would be good. The blanket was ripped, the sheets had stains, and overall it smelled a little yucky.

Overall the stay was difficult and disappointing. We were in town for the Big Ten Championship, did all the procedures to check in after the time allowed and our key was still not available when we arrived. We were then told that there was no way to get said key due to the system being off for the evening. needless to say we went into panic mode calling all other hotels in the area only to find that they were all booked as we expected. After what seemed like an hour, the attendant miraculously was able to get access to our room and suddenly able to get a key as well. Roughly an hr after we had arrived and made 10 calls to try a find another room. Only then were we helped and put in a disgusting room were the flooring was a peeling up and the air unit saw was broken and making noise all night. Needless to say we slept and got out as soon as we woke up in the morning. We were not the only group to have issues. We saw as many as five others either not being given keys or their rooms were also not available like ours. I would love a refund!! but I doubt anyone reads these things