Location very convenient. Property itself looking tired, eg sink in bathroom was badly cracked, hall carpets marked

Lovely comfortable hotel, close to the city centre. Excellent super friendly service

Just steps away from the bus from/to the airport. Close to everything. Spacious room.

Fabulous stay, lovely rooms and facilities and really helpful staff. The hotel is in a perfect position for walking and transport links.

It was very hot and humid. I did not like that you had to use the room card to power the room and air conditioning. After being out for several hours you return to a very hot room that takes a LONG TIME to cool down. I liked having a refrigerator in the room but it did not cool very well at all. It didn't cool beer enough.

No wifi in room. They gave us a repeater that did not deliver and when I asked for further support they did not care. No available seats in the breakfast room so we had to wait 10 minutes both mornings.

Hotel had a problem with air conditioning which affected three nights of our stay. Additionally, mini fridge did not cool at all. Finally, after three nights, the hotel fixed the air conditioning problem but only gives customers an apology for the inconvenience of having no air conditioning during some of the hottest days of the early season. For the price of the hotel, the in room amenities are pretty weak. Bathroom has nothing more really than a combo soap shampoo. No conditioner, no body lotion. Room condition was very tired. Wallpaper was warped and peeling. Furniture was showing clear signs that it need to be updated. On the plus side, the location is good. Breakfast was okay but even there during our six night stay, the availability of items was very inconsistent. Some days there were two flavors of yogurt. Some days only one. Some days there were multiple varieties of bread. Other days there was nothing more than a basic bread. Did have some decent front desk help with questions about the city. Overall, just the feeling that the hotel is not worth the price they charge. They need to put more money into the hotel to upgrade the quality to match the price. And when tangible amenities like air conditioning breakdown a hotel has to find a way to do more than just apologize to a customer. There needs to be some tangible gesture for the lost value of what the customers paid for.

Nice hotel in a very good location with plenty of bars and restaurants

This hotel is close to the major sites without being in the actual busy tourist area. It is quiet and there is a public parking lot right outside which was very convenient for us

The service and location were perfect. The rooms were large and the beds were very comfortable.

The room would need some refinishing / wallpapers.

Rooms at the rear have such bad views that the glass in the window is smoked. Some of the furniture is getting on a bit but the bathrooms are good and the staff are helpful and friendly. Fantastic location with airport bus right at the door.

Very friendly staff

Lovely hotel perfect location for enjoying palma bonus of a lovely breakfast hot and cold buffet

Large very comfortable rooms. However, more acustic insulation from the neighbouring rooms would be appreciated

Centrally located, big room, clean and good breakfast. But a bit dark corridors until the light comes on. :-)

Lovely central location excellent staff only negative was the Spa. Old equipment not working properly and both showers around the plunge pool not working.

Convenient location, flexible management and friendly services.

A really lovely place with very friendly and helpful staff .. Once again , many thanks to everyone and we look forward to our next visit. 👏👏👏

City break this hotel s in a great central location

It was just ok. Had to upgrade as the allotted room was dark and noisey at the front of the hotel. 2nd room was much better thanks to one if the Receptionists, who was the star of the hotel. Good central location but not much space to relax.

Be careful when you request a room. Our room faced some disheveled apartments and the room wasn’t that comfortable. Air conditioning was hard to manage. It was either too warm or too cold. We had the strangest piece of artwork directly in front of our door that was in the way especially when moving luggage. Lights in the hallway did not go on when you left the elevator. You had to had to take a few steps in the dark before they went on.

Great location , nice hotel , a little tired. But fab room and balcony , gorgeous views. For us the let down was the breakfast It was just too crowded, ran out of plates, dishes, glasses juice etc etc. A bit disappointing.

Lovely place to stay and great staff. The rooms could do with a little updating

Excellent hotel

Hotel was nice and clean in the center of Palma. We were able to walk to all the parts of old town / harbor and Santa Catalina district. The front desk was helpful to arrange taxis / decipher bus schedule / directions. The room was small ( small bathroom ) but our large balcony made up for it

spacious room

Lovely hotel in great area. We were on a lower floor though, so while it was convenient to have the airport bus right outside the hotel, we also had it sitting there, with engine on all day long, making our balcony less pleasant. The room itself was large and well appointed, nice bathroom. We didn’t find time to use the SPA. Sauna etc only open 2 hours in the morning and 2 in early evening, so that was a bit of a bummer. Staff very friendly, so in all we were happy despite the bus and the limited opening of the spa.

Nice hotel but very noisy at night with people having parties in bedrooms. We had a family room and we’re working at 02:00 by noisy neighbors who seemed to have been jumping off their beds. Check in was slow but staff friendly

Good location with access to transportation and services. Breakfast was good but the same every day and did not offer meat that wasn’t pork.

nice hotel but needs a bit more attention. tv in the room didnt work, furniture (bed) broken, no towels the first day, internet didnt connect to the laptop either

The only wrinkle was my fault. To turn on the electricity one must put the room key in a special slot. It took me a while to figure this out. It makes great ecological sense to have no power in the room when it’s empty, but it was new to me.