I was really disappointed with the overall experience. I used some rewards and got a killer deal and it was a well needed break away from everyday life for a moment but I got there around 10:00pm and the receptionist was not thrilled to be there or maybe she wasn’t feeling well, not sure but she struggled to process the transaction even though I prepaid. She could see I prepaid on her end so I’m not sure what the holdup was but then she charged my card for $100 non smoking agreement deposit and that took an extended amount of time also. I’m not sure if the machine was malfunctioning or what but I showed her my bank account where two transactions had came through one for the room and one for the deposit. She mumbled something and then went back to what she was doing and about that time the manager came around the corner and asked if I was a walk in guest and the receptionist said no and then they went about business. After a little while longer, she finally gave me the keys to my room and I took them and ran to my room to get my jammies on. After getting comfortable and settled in for the night my son and I pulled out the sleeper couch mattress. I should have taken

Staff was great, kind and helpful. The room on the other hand for a suite, poor. The curtains were broken and rigged on had to redo them to close them. TV was tiny and dated blocks on the TV so you can not use the HDMI on the TV, jacuzzi was cool. For the price you would think it would be better.

we had a great stay. Thank you for having us. We will be back

Everything was great

Got to the hotel that was in the far back of a closed plaza with no lighting on the verylongroad. Was told they did not have a reservation for me and they were over-booked. That they had been having trouble in receiving their reservations. Lot was nearly empty. They called and arranged for their "sister" hotel (a nearby Econolodge). On the phone the clerk told the sister hotel she'd be sending me over as well as the next two people on her reservation list. The one she said they hadnt received. Ended up paying slightly more at a far inferior hotel. Broken furniture, stained carpets in public areas, very poor breakfast offering. Had a 2.5 hour drive home at 8:30 pm so I had no choice but to take it.

Check in took way too long and I was the only customers there checking in. Wasn’t aware of the 100 dollar charge for deposit either

Stayed at this property for a last minute rest from driving. Check in was slow but that wasnt the worst. After checking in to our room we discovered black mold on the bathroom celing and surrounding the tub. When making the front desk aware the worker didnt seem to care. She said "oh, sorry about that" and continued with her personal conversation on her cell phone. Wouldnt recommended and wouldn't stay agian. Health department needs to inspect this place and close it down for repairs.

The fridge didn't work, the bed made noises every time you moved, and the faucet came out funny. I got back to my room and my key didn't work, went to the desk to get it fixed, again didn't work, had to go a 3rd time. Overall I was disappointed as I have stayed at other Baymonts and they were much better.

The people were friendly, the place was clean and check in/out was efficient

It has been an hour to try to check in, and still not checked in.

I didn’t stay was not aware there was a 100 deposit needed at check in so I went else were

Quick check in. Clean room. Side door that was broke to enter hotel was a little scary (safety) but all in all for $70 an night great value.

From check in to check out we had a wonderful stay at the hotel in monroe michigan. The staff was way friendly and had great attitudes! The place was super clean and the bed was sooooo soft. Great sleeping there

It was a quick and cheap find for the night, but when arriving nobody was at the desk I had to call somebody to come upfront and check me in.. few hrs later TV did not work, went to desk nobody was there again so I called & ended up getting hung up on. come checkout, NOBODY IS AT THE DESK AGAIN. a cleaning person walked by & said the desk worker had to run to the store theyd be back soon.. just overall unprofessional & not clean, but if needed a quick cheap night i guess here..

Average hotel nothing special, door was broken and other guests thought they could decide when we came in from our truck. Definitely stay again? Beds are comfy. $100 deposit to stay, get it back next day if you use cash otherwise have to wait on your bank. $25 fee if you wanna check in early -just an FYI

Excellent CONFORTABLE room! Will stay again.

We had very good overnight stay the staff very professional and helpful. Breakfast was good sausage gravy and biscuits.

No sitting area around the hotel outside. Had to wait 20 minutes to get checked in manager was somewhere.

Busy at check in but great service.

I had to put curtin back on tracks because it was hanging half off. Had to go to front desk to get batteries for tv remote that were dead and attendent had to remove batteries from something else to give me. Curtains did not cover the windows completely and hung down over AC unit causing it to not work properly. 2of the 3 couch cushions were broken down and were half as thick as the 1 good one. Bathroom door gets stuck on floor and was VERY hard to open and close. And the toilet ran about every 10 minutes. Checked out after 1 night and told the manager why giving him the above listed issues and he acted like it was no big deal, never offered anything to try to make it right. With i would have paid with CC instead of cash because i would have disputed payment.I will be contacting their corporate office about this matter

DO NOT STAY HERE! DO NOT STAY HERE! what you see in the photos when booking is definitely not what you get! There is no wood flooring and when you book a king “Suite” you get a bedroom with a couch and a bathroom the size of a mf broom closet! They only give you new towels every 3 days (weird?) and if you want new ones sooner they make you get your exercise and bring them down to the front desk to be EXCHANGED for new ones (meaning no extras). Good thing we ended up not needing the ice since there was a fly frozen in one of the cubes. And please please please don’t stay here if a gym is important to you 😂 despite that picture all you get is 1 elliptical & 1 treadmill. Honestly the only good thing about this hotel is how close it is to the weed

We went to the breakfast (included in room rate) at 8:30 and there was nothing left.. We wanted to swim prior to leaving but the pool hours changed to 10am open, this does not seem fair. The hotel smelt bad down by the stairs and lots of dog hair on the carpets. In our shower there was a hair hall in the top, my husband refused to shower and was disgusted. Front desk staff were not friendly in the morning. Would not recommend this hotel.

You got what you paid for.

Front desk attendant, she was very nice and had great customer service.

Staff was not helpful otherwise it was clean

Bugs everywhere on the building not the workers fault but still

This property was kind of a hidden gem. The accommodations were clean and spacious. The desk clerk was very polite. The breakfast area was clean and well stocked. What I didn't like was a lot of the nearby businesses were closed. The open ones seemed to be mostly cannabis shops.

Completely unreasonable staff...in addition to being gone from behind the desk for over ten minutes. I had time to sit down, eat breakfast, wait around some more, and the guy still hadn't come back. I was late to work because of this. For this and other reasons - which I will not go into detail about, except that he was so rude and disrespectful, while I was respectful and straightforward with him the whole time - this has been the WORST customer service experience of my life.

The rooms were not properly clean. The property needs to improve overall customer service and rooms.

Hotel was very nicely updated and clean. Nothing in our room was broken. The pool was under construction but that didn't matter to us. The pool will be very nice once it is finished!

Lesson learned, you get what you pay for. My husband, the kids and I all arrived around 5:15pm-5:30pm well after the 3pm check in time. Got there and the check in process took forever as apparently they were having issues with their system. Hoping there won't be any random charges on the first card we tried which said on our end approved but apparently on their end not.. so we will see. Anyways, finally get checked in and try to find our room. It's on the 2nd floor. Well you wouldn't think it was an issue with all your luggage except... they don't have an elevator. Lug our stuff up to our room to find a toilet brush still in the toilet, wet and sticky floors, pillows and linens everywhere, a spray bottle of cleaner left on the bathroom counter. Remember we checked in well after the normal 3pm check in... got a new room after all that. The place on the outside and inside is pretty run down. Walls peeling in the bathroom, the sink surface peeling away, old pull out couch and just very outdated. Oh and the rooms clearly did not get thoroughly cleaned.. I found old Biscuits and gravy in my microwave the next morning. Their pool is not open so if you have kids or you want to swim yourself you have to go to their sister hotel (econo lodge) to swim. They didn't let us swim from 10am (when the pool opened) until 10:45am before check out at 11am. Our check out process was also awful.. they couldn't figure out how to check us out (look at google for the rest of the review...

Nice outside grass areas