Didn’t get in till 10pm. Waited about 8 minutes for the front desk person to come up to the front. Called the only number available multiple times. Was a little worried we wouldn’t get our room.

Very clean and comfortable. Breakfast could have a little more options but it was good for our needs. Staff was very friendly.

Clean and quite, that's all you need for 2 days stay. Staff was efficient, polite and down to earth.

Stayed here 2 nights for New Years weekend. The room was very clean, very close to swimming pool and near exits as well. However the staff is not the friendliest, I was charged an extra fee for having an “extra” adult, even though our reservation was placed exact with number of people in our party. Also, we went to the pool the second day and there was no towels and no one at the front desk to consult, they had a bell to ring for service and no one ever came out. Other people had already said they had asked for towels earlier but they never arrived. Lastly, breakfast was extremely weak, basically all they had was cereal, some bagels and coffee. They had raw eggs in a fridge but no where to cook them and microwave had a sign which indicated “No eggs in microwave”. Overall a little pricey for a very standard/ basic hotel with no satisfying service.

Very close to restaurants but they don’t have enough staff for the size of the facility

Excellent

The hotel staff were extremely nice and very helpful!

We needed a weekend get away and the hotel did not disappoint. It was quiet and cozy. The pool was indoors and warm with a jacuzzi. I’m definitely coming back.

It worked well for my son and I to stay before a day of skiing.

It was a great stay in a very clean and wonderful hotel. It was perfect for our needs.

Building is pretty rundown. There were water pockets in the shower and the floor was coming up in there too. Breakfast was very basic and not very inviting. Ok stay for one night but not worth the price in my opinion.

Came around noon on nov 25 , just to confirm my reservation , nobody at lobbby , after ring the bell , probably 2 minutes show up a person , male first word he said , WE are to busy in the back !!! I said ok , can you confirm my reservation, please , he said we have nobody cleaning the rooms or more personal , ( but with a tone , showing he is pissed ), I said well I’m sorry to hear that , but I think that’s not my problem , I’m just a guest . He said YES that’s your problem too , and ask me DO you want stay at the hotel or Not !!! Yelling at me . Damn really bad experience. I know customer service is getting so scarce , but don’t think so have to suffer humiliation from some frustrated hotel clerk , manager or whatever he was , cause he denied to identify himself .

This little hotel is basic but clean quiet and cozy. We had such a nice stay here. Cannot beat the price point. Thank you!

Location right when enter area. Safe parking. Interior corridors. Friendly staff.

Clean & rooms were roomy & very comfortable! Good beds!

Nice quiet property in a small and quiet town.

Convenient location.

Nice place for a one night stay. The young lady at the front desk was very friendly.

Front desk was staff was awsome

Robin at the front desk was amazing. Her recommendations for dinner and breakfast where spot on!!!

Very clean and nice breakfast area and choices

Very clean and outstanding customer service

room services were incomplete when we arrived in late afternoon, only one person in charge of the whole hotel complex in main lobby. No information about dinning until asked (we ended up in the wrong place anyway). Breakfast was very poor and limited, window did not have way of letting light in without exposed onto all traffic outside. I think it is a place to go when you are so desperate in that town, not much else was offered by Pagosa Springs, unless you are willing to pay 3X as much for one night. We ended up going to our next designation for brunch.

Room was clean

Nice place, comfortable beds, and great breakfast recommendation for a hot breakfast at a neat local spot.

Quiet area, close to all my planned visit to the area. And my dog was allowed to stay with me.

Staff was very nice.

The bathroom was clogged and there were a 100 legs centipede.. We had a terrific stayed on that hotel.

The front desk lady upon checkin was really nice, we did have to switch rooms once because the one we were originally in the air conditioner didn’t work & there was a old Modelo can in the little dresser next to the beds so obviously the housekeeper isn’t doing their job properly as that should of been cleaned and the can would of been found. The second room we got moved to was better no issues. The swimming pool was a good size , the hot tub the jets weren’t working & there were 2 small centipedes that were crawling around the hot tub area so that was a little alarming. The breakfast was very plain just basic cereal and oatmeal, some muffins and yogurt. Overall wasn’t bad, the front desk lady was very apologetic of having to switch rooms.

There was no elevator in the hotel. The breakfast was so so. No hot items at all. Room was clean.

The staff is great. Rooms are well kept. Main hallways need attention.

The front desk agent was over the top helpful & knowledgeable about the town & hot tub was great but these old beds & linens were nasty, the white comforter has big round yellow pee pee stains, the bed frame is metal but dusty like never been cleaned under bed skirt. They could easy have bedbugs but glad we only had an overnight hard to sleep comfortably. Fruit was fresh for breakfast-only real plus for $200, I always have hard time with ratings because I like to help others out but just want to be informative here.