The guy behind counter told my kids they could not enter pool because some white lady and her two toddler children have a private pool session for the entire day they tried doing it the day before as after I requested for management I was then told few minutes before manager arrival that the pool was down for problem then we where been watched and followed the whole entire time while we ate breakfast we are black African American people when I call Expedia agent they said the front desk man told them that people had to be 18 and up of age to get in the pool refused some of my refund bAck I talk to manager he said they would accommodate me nothing was accommodated but a card with his name

Very outdated and rooms was not cleaned. We asked for a difference room became the first room was dirty and window was broken. Hallways smelled like a mixture of weed and grease. 2nd room the room was a little better but the toilet seat was broken and the back of the toilet was leaning.

They refused to give me deposit back after I checked out.

It’s a nice hotel and the staff was amazing

Nice

It was clean.

The bed was not made but the staff added clean towels. The toilet paper stand was broken.

Breakfast was a great surprise. Heated pool.

Great breakfast options

Great property, very clean

Customer service could have been better

You still use Spyro foam plates and plastic utensils, which is nor eco-friendly at all, I had to switch rooms 3 times, because first AC was not working, no towels, and phone was not working either, then second room, had carpet super dirty with all kinds pf stains, plus shower was licking all over the place to the ceiling and outside shower, 3rd room, was better overall, but in front of the elevator si you could hear all guests and their business, overall was not a pleasant stay but had no other choice.

Hotel was nice and clean staff is friendly room had space the children enjoyed themselves

Our room was dirty. The door barely worked. We had to hip check it to open it. The walls and carpet and furniture was damaged. The bathroom wasn’t clean. The general overview of the hotel wasn’t terrible but our room.. and a few others we seen.. not so nice.

The property looked old and dated, carpet was not clean, furniture was dirty

Dirty pool that has not been cleaned for a long time.Jacuzzi was not available. Ripped wallpaper in the room with filthy and loud air conditioning.

Everything should be in working condition and have towels for guest when they need them. Very disappointing

It was… fine. Room was decent, the staff solved my problem (shower head was broken, making my first morning’s shower frustrating with almost no water pressure, but was fixed and promptly when I told them), but the overall cleanliness of the furniture (specifically the sides of the couch and the chair) was gross. Makes me wonder what else they neglected to maintain.

The suite was perfect for our family. My girls and I slept in the queen beds, and my son was on the couch in the living area, which allowed for privacy, without having to rent a second room. Breakfast was tasty, and there was something for everyone. Front desk staff were friendly and helpful, housekeeping did an amazing job tidying up every day, even the other guests were friendly and cheerful. It was an all around great weekend.

Cleanliness of the property is terrible! The mattresses and carpet has stains. The a/c units didnt work, and etc. This place is also family owned so they charge an extra unheard of fee's.

Very professional and attentive staff.

Nice

Our air conditioning didn’t work in the first room so we got a new room. The entrance area is definitely uninviting and has a “motel” vibe. The room was mediocre. We have stayed in Southfield for less in better hotels. So , this was kind of a disappointment.

This was a very nice property. The room was comfortable and clean, and the bed was great. Overall, a very enjoyable stay for 2 nights.

Seemed safe in a convenient location to food and highway!

When we first got into our original room it smelt as if someone had smoke in there all night. We notified a lot of stains and crumbs all over the room. Next to the bed there was a broken piece of furniture and behind it was a ton of large crumbs including French fries. We felt very uncomfortable in this room as to how dirty it was. We got moved to another. The room was cleaner but she had crumbs as if no one vacuumed properly. I also bought my parents a room for the night and there was a white substance on the wall next to the bed, was extremely disgusting. The location was very loud and noisy. There was a large birthday party taking place that took over the entire pool area and we didn’t get a chance to enjoy the pool/hottub. Breakfast was okay. Felt that the manager could of at least offered us a discount for how dirty our originals rooms were. But instead he acted annoyed at us. I asked why these rooms aren’t cleaned and his reply was well your room just needs to be vacuumed, which clearly is a part of cleaning. Will never stay at the facility again.

Nice room and that’s it. During check in they were power spraying the walkways and everyone was getting wet. Elevator was shaking real bad so my family used the steps. Supposedly this hotel is non smoking and I smelled plenty of weed on the 3rd floor. Loud music coming from other rooms all night. Never coming back here!

Not so good. Room was not sufficiently supplied or ready for guest. Bathroom sink was plugged, the bedside lights did not work, the television did not operate properly and when I picked up the phone, the handset dangled from the phone base. When I reattached, no service. Then I saw there was no phone line coming from wall. Also breakfast was slow in the many items not refilled and had to ask for coffee, sausage/bacon and toast. Then we had to wait awhile while it was made. Very dissapointed in my stay.

Worst hotel and service

Water was not getting hot and bed sheets were not clean

Very worn down rooms. Exposed staple in the carpet, bathroom was not cleaned well, door had to be pushed to latch properly.

The property was centrally locate to where I needed to be