The room and entire floor smelled of smoke and bad food. It felt very unsafe in the parking lot with several people gathered in the corner where there were no lights. There was no remote for the TV, shampoo, hair dryer. Only a bar of soap. It was just a bad overall experience. Price was increased because of football game that made it even worse.

Always had good experiences with extended stays until this one. Firstly, no front desk attendant on arrival. Elevator was out of service. Stairwell had trash and reeked. Hallway was filthy. The room was poorly stocked. Carpet stained, rusty appliances, room smelled and beds were much smaller than advertised.

Desk area smelled like smoke, there is no breakfast as advertised. Hallways and elevator floors are filthy. Furniture in room was worn and torn. Bed sheets were scratchy. Room was heavily cleaned with bleach (probably not diluted) our eyes, throat, and nose burned. Floor was sticky. Desk attendant was friendly and helpful. Housekeeper was friendly.Dirty folded towel in bathroom. Property has potential to be better.

Hotel was secluded in a very dark area with freeway right on back side. Initial thought was that this place is unsafe…. Several men hanging out in dark parking lot with very suspicious man and lady standing at entrance smoking. Entering the hotel the lobby was dim lit and front desk had meter gate closed down over it. No one to check us in. The couple we passed outside came in lobby and told us office was closed even though sign said 10pm and it was only a little after 9pm. They said we have to call for attendant so we did several times and no answer. This place we found out later ( it’s not listed as such) is a permanent residents facility and not just extended stay. I would say this place, by far is the worst hotel we have ever been in. Not safe, not clean, no lighting, sketchy people hanging in parking lot and no check in staff…. Not to mention the metal gate needed for checkin desk. We left and found another hotel for the night. Next day Called and spoke with Melanie who is front desk and she apologized and processed a refund. We use hotels.com regularly and I think this residential hotel is way beneath their quality and their pics of this hotel are not even close to what it actually looks like.

I didn’t get to check in or stay. Office was closed I will dispute this charge on my card as well if I don’t get a refund

I didn’t feel it was very clean, the bed had stains on it and the bathroom was gross, bathtub was falling apart and the little kitchen in there looked gross. Didn’t feel it was clean like it should have been.

This place was not clean, sketchy people hanging outside and the managers keep very strange hours. Will not be back.

Chevy up on that ISR on the third on the third floor. It looks like it nobody’s been there for ages. It’s right next to the freeway so Kansai right next to the freeway. It didn’t dawn on me when I entered into it because it was later in the evening, and I came from a different angle, not a place I would go back to again

There was miscommunication between Expedia & the hotel (Expedia showed rooms available, hotel did not). We lucked out on one that clerk said a/c may not work, however we booked a room w/2 beds & clerk & manager made it seem like they do not even offer that. Hallways & room had a funky smell. There's no toiletries at all. No coffee pot in the room. Bed was hard. Wifi either didn't exist or wasn't working. Worst part was the confrontation between the manager and the clerk checking me in. Manager berated the clerk during my checkin. She did later apologize. We will never stay at an Extended Stay again.

Check in was fine, the hotel was dirty. Loud music and no quiet policy enforced. No lights on in the parking lot or front entrance. Left at 7:30am and no one at front desk and front desk was closed with a metal divider. Really want my money back!

You get what you pay for. The place is a dump and caters to long term residents. Noise at all house and dogs in next room barking all night. We were in a bind but now I know to never stay in an extended stay property.

It was horrible,we had to wait 15 for someone to check us in ,I believe the beds got bed bugs,we couldn’t sleep at all,kept itching our selfs,plus loud noise..I don’t recommend anyone going there 👎👎👎

We arrived late at the property and the lobby was closed. The attendant did come down after 15 minutes and was very polite she apologized because she did not have a number to reach us since we made our reservation through Expedia but there was only one room available instead of two. She said if I reached out to Expedia they would refund my money but she could not. Emailed Expedia trying to get money back and had no response. Mold in the bathroom broken light switch covers rust on the outside of the refrigerator. Large odor of marijuana in the hallways.

This was the dirtiest, shabbiest, most disgusting hotel I’ve ever seen. The first indication was a plunger in the bathroom. What hotel keeps a plunger in the bathroom?!?! If I would have had ANY other alternative I would not have stayed there this weekend. I will NEVER stay at ANY Extended Stay Hotel again. Robbing people blind at over $260 a night.

It was just a quick trip in and out of town. This place was fine for what I needed.

Got there at 10:20 pm. Lobby reeked of marijuana with no staff to be found. Sign on window said check-in hours had changed and they close at 10:00 pm. No warning of this change. Had to find new accommodations on a very busy weekend with very little available. Parking lot had lots of people milling around, hanging out.

Dury, old and expensive

Floor so dirty I had to wash my feet and wear shoes on way to and before getting into bed. No ice. Shower was good. Ac worked well. Liked the soap. TV so basic not worth turning on.

For nearly $300 per nite the hotel was a dump! The rooms were not ready, there were cigarette burns everywhere, no ice machines, unbelievable!!! The front desk employees, however, were extremely accommodating and gracious! Will not stay here again!!!!

The room keys wouldn’t work so someone had to walk every guest to their room and open with a master key. Our room wouldn’t lock at all and would open even without a key but the hotel was sold out so we just took our stuff back to the car during the concert and brought it back in after. The whole floor smelled like weed and our toilet wouldn’t flush. We prepaid for a king but when we got there she said they couldn’t accommodate it.

Literally the worse hotel I've been in. Very unsafe, very run down, fixtures falling off creating health issues, cleanliness was ridiculous, hardly any staff. No ability to print electronic keys, so rooms were unsecure as management was advised to just open doors for guests each time of ingress. They didn't have time to review or insure who was in what room, nor did they ask. Anyone could have walked into any room at any time..no questions asked. When management was about about fixing the room key system, they were told the technician was off for the weekend. UNBELIEVABLE... Guaranteed social media will have a field day with this absolute lack of care, concern, health safety, etc....

Dirty, smelled horrible inside the property. Would not stay again.

The entire Hotel Stunk of weed. Advertisement stated complimentary breakfast which was just granola bars, and muffins. Didn't have an ice machine. Overall felt like we were in a dungeon

The staff is amazing and hardworking , the cleaning ladies are the best !!!

We checked in, got to our room and the air conditioning wouldn’t work. The heat did, but it was like the air was locked out. The bathroom reeked of cigarette smoke. Ask for another room, it was on the interstate side of the building so it was loud. The pillows were horrible, and the bed was very hard.

Not a good experience, we wasted money and move to a different, almost same price with better quality

2 night stay-check in we were a little late but was easy and quick. The lady at the front desk friendly and helpful. Then we parked in the back side closest to where our room was. The stairwell smelled so horrible, so disgustingly gross like Rotten food, pet urine and feces. The stench was incredibly thick in the air. Made it up the stairs and in the hallway the smell marijuana replaced the smell from stairwell. Our room was reasonably clean except the bathroom floor. Bed wasn't the best, could feel the springs.Air conditioner was a little loud and heat smelled.Next day the stairwell was still yucky. The hallway still smelled of weed. The TV remotes batteries were dead but front desk couldn't help. No tv. I have insomnia. Went down to my car to smoke , I was down there long time.Allen came out,circled my car, looking in back window, didn't ask if I was okay.I got out and asked if he needed something. I informed him I had a room gave my info.He didn't like my questioning his looking in my back window because he got angry asked if I wanted him to cancel my reservation. Our last night I told him. He said he was cancelling my reservation & went inside and called the police. I waited in the lobby for them. Police ran my ID and asked if he had reason to evict and said if I could be calm. Yeah He called the police on me because he didn't like my questioning him peeking in my back windows but not checking to see if I was okay. He hoped I had warrants -I don't. All this at 4:30am. Bad

Nice place

close to ATT and close to restaurants

filthy roaches stained and sticky carpet dirty fridge that yiu couldn't clean if you wanted to 1970 cabinets that the laminate is taped back on I left

Very disappointed in the cleanliness of the room the condition of the room the smell of the carpet through the Halls very dirty on the third floor the night clerk sent me to a room that was already occupied and I entered the room with the key to find people laying in the bed very scary. We could have been assaulted or shot and I'm sure the people in the room was scared of us as well was scared also.

The bed was hard