Last minute stay. We booked because it said that breakfast was included. Next morning was bad. Just bagels and cream cheese. Not even coffee mugs.

Only good thing was convenient location. The hotel was very dirty with misty and moldy smell in the rooms and hallways. The carpets in the room were stained with sticky spots. The towels were stained. Phone was not working. The toilet flush was extremely week. The water flow in the shower had a very low pressure.

This was a pretty disappointing stay for a holiday inn. Not sure if they are trying to compute of business; change ownership but it felt like they are just getting rid of inventory and not restock . The worst was that they let us check in without a word of the shortcomings for a 4 day stay, no word of apology, warning or offer to make up for it. Looking through previous reviews it seems it’s not the first time this happened; and while there are responses suggesting management has read the suggestion to bring in wrapped breakfast sandwiches or give coupons to ihop next door; nothing at all ; and no change in 4 days… all the front desk suggested was to talk to the manager; but no info on when where and how to meet them. I would expect better than that from a holiday inn. On a positive note the room itself was pretty nice.

Convenience

Breakfast is not good:(

all the receptionists were very friendly and accommodating. I didn't have a lot of requests, however but the little I had was no problem. However, the housekeeping needs improving.

I have stayed at many holiday inn expresses, and know what to expect. The area in general is sketchy, when I arrived there were a couple homeless people sitting on the ground on hotel property, and there was a drunk guy on the third floor sitting with his feet on the glass of the hotel window. During check in the staff was great. I went down for breakfast at 7am the first day (it’s supposed to start at 630), nothing is ready. A girl comes out and has food a few minutes later, eggs (which were fine) and sausage that was overcooked and inedible. The pancake machine was out of batter. I’m not picky with food under the circumstances, I’m expecting gas station quality food. One of my room keys never worked, the second one stopped working at one point and I had to go to the front desk and have it reprogrammed. I was under the impression that all holiday inn expresses were about the same, this place was like a super 8.

Friendly staff

Hotel staff was very efficient, helpful, and friendly The hotel was quite tired. I understand it is to go through a renovation, it is greatly needed. The day we were there the kitchen was out so no hot breakfast but the attendant in the dining room was excellent.

very clean and comfortable

The breakfast was great with a lot of choices. The room itself was good, however the carpet was disgusting in our room and in the hallways. Otherwise staff was pleasant and the room and bathroom were very clean. One other thing was the bed was very hard, felt like an older kind with the springs still in it. I felt like I was sleeping on the floor, hard.

Great stay

Mr. Reginaldo from the breakfast buffet is amazing!! incredible human person. congratulations!! The lady from the front desk. don't know her name, but is pregnant. her treat was awful. lack of service, never smiled to any one.

Was disappointed that the hot breakfast wasn't available due to staffing.

Breakfast with no hot food because stove is broken But had a comfortable bed and was clean

Friendly staff and very helpful with questions about local restaurants.

Welcoming. Very clean. Great breakfast. I’ll be back.

Perfect

Hot breakfast was fantastic - lots of food choices.

This hotel is in the perfect spot if you’re planning to visit Everglades or Biscayne Bay National Parks. Both are just minutes away. It’s also a great place to stay en route to the Florida Keys. It is a little outdated and the walls are thin, but we could tell the hotel was in the process of remodeling and painting in several areas while we were there. We would probably stay here again because of the location (and once they finish remodeling).

Everything was excellent: the bed, the room, the breakfast, the staff in charge of breakfast and the lobby. But in our room we had problems with the air and we called several times and they never came to check it. I know the hotel is under repair but they only failed in this.

No complaints. It was a comfortable stay like all other Holiday Inn Express hotels where I’ve stayed.

During check-in it was kind of a weird conversation. We were asked for I.D. which I gave and I got back 2 I.D. cards… I had to tell her 1 of them wasn’t mine and gave it back, she wasn’t sure where or who it was from. When I asked where the room we were told it was ‘probably’ on the first floor which it wasn’t so we had to search for the room. The AC was extremely noisy and made it hard to sleep. Some sort of really small ants were crawling from the sink onto the bad furniture. It was only for 1 night so we managed but it wasn’t the best experience.

For one night it was totally ok. I wouldn't stay longer. We stoped by on our way to Key West. Room ok, Bath ok, Pool ok, Breakfast ok, parking ok. Nothing special.

Good place to stay

Room was ok. But is ready for some updates

Excellent hotel great customer service

Bom hotel

Everything is fine

Everything was fine except the room smelled a bit funny

Clean and service is good

Good place