Everything was great except our time in the Sportsbook. When they were asked to put different games up on the main TVs the tall white gentlemen in the booth was extremely rude When asked later he was rude and lied w a chuckle about changing the channel

Just there to stay the night before my flight in the am.

The check in experience with the front desk agent was less than stellar but the clerks on either side were so friendly and welcoming. I was contacted by a front desk manager and she was so attentive. They offered me a room on a higher floor with mountain veiws which are spectacular. Both rooms were beautifully appointed and so comfortable but that view was so extra! I ordered room service and the food was plentiful and delicious and beautifully presented. The casino is huge and has every type of gaming you could want. All the employees were very friendly! When I got turned around trying to get to the parking garage ( did I mention how expansive the casino floor was!?😄) a casino employee I think her name was Dot, I wish I were positive she was so helpful and took me to where I needed to go to get to my car! She went above and beyond I definitely appreciated her going that extra mile, or I might still be wandering around! My stay was spectacular! I would definitely recommend The Peppermill in Reno Nevada it is the complete package!

Housekeeping activated the alarm clock waking me up at 6 am. No response for over 1 1/2 hours. The Standards of Excellence operator got a supervisor to respond. Same issue two days in January stay. Not sure if I can return given what seems to be a chronic guest unfriendly issue. Interrupting guests’ sleep is not friendly service.

Everyone on the team was friendly and enjoyed helping us with any questions or issues we have. It was very rewarding experience

Normally I have nothing but positive things to say about this place...until this trip. Checking in was ok until I saw my credit card that shows an extra room charged on there *still waiting for remedy* At 7:45 am, housekeeping came walking into our room while my husband and I were still sleeping...just a little pissed off since the Do not Disturb sign was outside! 10 am comes and who comes walking in again....SAME FREAKING MAID!!! Twice our privacy was totally disregarded...NOT OK WITH THIS! Hopefully we get the additional room charges back.....

The pictures of all around the world was great

Beautiful room, clean, quiet, relaxing.

This room kinda dusty

It was okay but the only thing was the heater noise was too loud it would wake me up everytime it turned on

This is my favorite place to say when in Reno. Rooms are clean and spacious. Bed is comfortable. Staff very friendly and helpful. The video monitors throughout the property and channels in the room are my absolute favorite and I enjoy relaxing to the images. Valet was not available this trip but other than this, it was again well worth it. Really missed the valet, as a single traveler.

Usually, I stay in the Tuscany Tower, but the room I booked wasnt available and the Peppermill Staff couldn't do anything about it since I booked through Hotels.com and downgraded us to the Peppermill Tower. The hotel staff directed me to Hotels.com for a refund and to make up for the inconvenience, however Hotels.com couldnt do anything other than refund me the room price difference and give me $25 towards One Key. The service from Peppermill and Hotels.com was not great. As far as the rest of the stay goes, the standard room was fine, much smaller than the Tuscany Tower. The beds were too firm. The wasnt a tub, just a shower. There was a small fridge, but no microwave. Was charged a $50 deposit for incidentials for my one night stay, and then $45 plus tax for resort fee upon check-in. They did acceot a debit card for incidentials. Parking in the garage was free and easy to get to the hotel check-in lobby. Cafe was a basic dinner and was overpriced for the quality of the food. Drinks on the floor when gambling were not great, but its not expect to be great for free. The Tuscany bar is my favorite bar, the drinks are better and it's a quieter area. The tables were fun and there was room to jump in on most tables on a Saturday night. Most slots were used, but wasnt hard to find some to play that I was interested in. The pool was open and heated. I was able to order UberEats for delivery easily and have it delivered to the room. The spa is beautiful and worth the cost.

Although we could have opted for a discount and no maid service, we chose to have maid service each day we were at the Peppermill. I cannot begin to tell you how pleased we were with the thoroughness and attention to detail. We were very, very pleased with the cleanliness of not only our room, but the whole facility.

It was a nice stay relaxing. the security lady was very helpfull and friendly. I am looking forward to staying again soon. Thank you

Is a beautiful spot, I'm recommending for travel to reno ,thank for everything

Always very comfortable stay. Stayed here many times over the years and I know the property well. The Suites are BEAUTIFUL!!!

A one night stay just to celebrate Valentine’s Day a bit early. Everything has been very nice so far!

Beautiful room. Extremely clean. Staff is wonderful.

Everything was great except the one elevator that was close to our room was out of order so getting to and from the room to casino was long walk down hallway to the elevator at end

It was great and I look forward to my next visit.

Excellent Cassino hotel for family!

It was very clean, and the staff was very friendly

This property was beautiful and very well taken care of.. Top notch location

Good

Great first stay!

It was a fun casino. 10 mins from everything!

I will definitely return every time I vacation in Reno.

Property was fine, room was nice, food was fine in the cafe (not great but ok), parking was packed in the garage. Machines were really tight, was hit and miss mostly. The only thing i didn't really like was the $200 deposit!!! I mean i know some are $50, average is $100 but really, $200?? It wasn't WYNN in Vegas.. it's not walking distance to anything, the resort amenities are good but average and it's a amaze getting to your room. The room was good but average so i don't see what your paying that extra deposit amount for. It made my $300 stay a total of $508. For 2 nights on a non holiday shoulder weekend.

The spa is still our favorite amenity about this resort. We loved the band atvthe Terrace lunge Friday night and we were so happy they had snack food. Unfortunately, we were tripple charged by our server but hopefully we can get that fixed with a phone call. The fro n t desk was more than accommodating when we figured out that our Keurig was broken.

Love this place

tried to sign-in at Ki-osk, got keys for the room but no receipt telling me what my room number was.Ki-osk just shut down. Lady,s at the desk help me and upgraded my room. Wish I got their names.

Awesome place. Great rooms and rates highly recommend!!