Location was great House was set up nice for our group of 13 Lots of room for everyone. Pool and outside area was great too!

I've stayed at dozens of VRBOs over the last 10+ yrs. This was the worst experience I've had. Pool Heat: Many VRBOs include pool heat in the nightly price. Many do not. When it isn't included they state how much it is. This VRBO listing didn't mention any additional fee for the pool heat. When we got to the house we were told we needed to tell them 4 days before we arrived we needed pool heat and that there was a charge. I screen shot almost the entire VRBO listing and the one email I received explaining those details were never stated. I was asked if I wanted pool heat or not. What? Two days later I went to the listing and they completely changed the listing to cover all I said wasn't listed. Incredible. I was charged $350. Shower: When we got to the house we couldn't use one of the showers because the shower curtain was falling off the wall making the shower unusable. We got a note saying "use shower at your own risk". They said they would fix it the next day. It was day 4 before it was fixed. Grill: One of our first nights we wanted to use the grill. The propane tanks were empty. I asked if we could we get new propane. We were told we needed to buy the propane ourselves and that they would Venmo us. Also there wasn't a lighter - they asked us to pick up one of those too. What? That was 45 min of my trip used to fix what they should have done before we arrived. Once we got the lighter and propane I realized that the grill is almost useless. Couldn't even get one side to light at all because the knobs are missing. Leak: There was a massive leak coming from the ceiling of one of the bathrooms. I sent them a pic and was told it would be fixed ASAP. It was never fixed. We just had to use a towel to stay on top of all the water on the floor. Crazy. Owner: half way through the trip my mother and father came down 4 hrs to visit us. They have 2 hypoallergenic dogs. My son and I are super allergic to dogs so we mainly just stayed outside with them - going on hikes, etc. During dinner they came into the house for a moment. I got a text minutes later asking if I had a dog. I said I did. I looked at the listing and saw if there were pets there would be a fine. Totally my fault. I owned it. My parents left and I apologized and said I'll pay whatever fee needs to be charged (according to the listing). The owner said told us we needed to leave. I had my 4 little kids and I begged to stay and again apologized. We got kicked out without any refund.

House is laid out well for our group with three bedrooms on each floor. Master is very large and smaller bedrooms were fine for the children. Downstairs bedroom with private bathroom was a plus. We requested the pool be heated but it was not and no one was available to repair it. Fireplace did not appear to work nor did the ceiling fan in master but no one came to address either. Overall nice property that would have been even better if property management would have been more responsive.