the location of the hotel is excellent. There are many restaurants and coffee shops around.

The windows in the room are not sound proof, therefore, you can get woken up at night by the street sounds or people coming in and out of their rooms. in addition, if you require AC to sleep at night, the machine is very noise, which makes it hard to sleep with the AC on.

Good bed, WiFi and bathroom. And some staff like Erick are really friendly. it’s located in a nice area too.

unfortunately a lot: - they charge the most ridiculous and insulting exchange rate (which you have to accept since prices are in USD and then converted by them), almost 15% above the official rate. I made a complaint and asked several times what the status was, which obviously was never answered so in the end I paid almost 15% more than calculated. - the jacuzzi was the reason to book this place. for five days it was “just out of order”, “would probably work tomorrow “, “could be booked for tomorrow between 9 and 5 only” and well obviously, it never worked. - breakfast is too basic for this price level. even worse: you have to pay some extra usd a cup to get cappuccino or drinkable coffee. and omelettes are one day als some extra usd’s and one day included so well, so far for consistency. Bonus: did I mention the ordered airport service never showed up? I addressed all the above mentioned while staying there and not a single one of them was solved, and a lot of the employees really did not seem to care either. To sum it up: definitely a once in a lifetime experience.

The location can't be beat. Within walking distance to parks, museums, restaurants, cafes, zoo, etc. Our suite was huge and even had a washer and dryer. Bed, linens and towels all great. The staff was wonderful especially our butler Felipe Munoz - he was amazing. Couldn't have been better. We will definitely be staying here again the next time we are in Mexico City.

Nothing

Staff was friendly and it's in a good location, walking distance to restaurants.

Stale bread at breakfast. Room was too small for a king bed, barely enough space for the bags to fit in. No help getting bags up/down the stairs to the street.

The location at Polanco was a great choice. Nice neighborhood, safe and beautiful, with lots of bars and restaurants. The hotel is lovely, and the staff was very friendly and helpful. Eric, the head butler, has an eye for the smallest details and always gave immediate support and assistance ( in English).

Too less to mention.

awesome hotel! location is perfect, clean, affordable, comfortable, convenient, lots of car space, new rooms, great staff!

walls are paper thin, breakfast ain’t great and you HAVE to share tables, traffic on hotel street at rush hour.

I do liked the staff, location, cleanness,

Huge room and exceptional presentation. Wonderful welcome and well organised for our arrival even for a last minute booking.

Nothing

It was amazing

It was beautiful

Location

Toiletries

Great location! Exceptional staff. Rooms are a bit small BUT the location and the staff make it all worth it. Would stay again.

The only thing is that it can be a bit noisey. Rooms are very close together and house keepers will knock at 8 am unless you have do not disturb up

The only thing missing was a side table on my side of the bed for my computer and glasses

My ground floor room was a bit noisy as folks and staff walked by on the way to the breakfast room.

location! spacious room

room a little outdated

Great location, Nice building , excellent service, very good value for money!

Not a big fan of the AC system they have, its a bit noisy. There could be a update of furniture in Breakfast area and in the rooms.

Comfort, location and value.

Breakfast was wonderfull

You could hear other rooms while being in yours

Didn't have breakfast

The suite did not have air-conditioning

Excellent location, super clean, friendly staff.