Totul a fost super. Locația excelentă, mâncarea foarte bună și diversificata. Totul a fost de nota zece.

Struttura immensa con il top dei servizi

La grandezza della struttura

The hotel is right in the middle of the town. It is large and has a lot of restaurants to offer food and drinks. Easy access to the beach.

It was five of us placed in one room which was a surprise. They told us we were upgraded to find that our room is facing the stage and was very loud throughout the whole night as there is performance every night. No slides eventhough the ad said 6 slides. The food was ok but not great and we had to park our car further away and pay for it in addition to what we paid already, whereas the actual parking area was occupied by Romanian cars.. so priority for Romanian tourists. Overall too expensive for what we got. We will not go back to this place again.

Room, pools, food and entertainment team.

Everything was great!

Clean Welcome personal Eat, drink as you wish Big room

Hard to get place near the pool, People take up space in advance. More water slides could be happier to kids. Bathroom is leaking or splashing.. water every place

Good vacation!

Location great, only 30 minutes away from Burgas airports by car or taxi. 3 minutes walk form the beach. Beach is very good, soft sand and kids friendly sea (large shallow end, no steep drop into the deep). Hotel has 2 deep pools and one shallow heated pool (it is not always on, only when it is less hot outside, which makes sense), and one indoor pool. 3 slides which our 2 kids (age 7 and 9) have really enjoyed. Kids club is good and runs 2 times per day (morning and afternoon) - which is included in price. Towels for the pool and the beach can be exchanged for fresh ones any time you need, which is simply fantastic. Room key is on your hotel wrist band, and you can get one for each family member - great idea, super convenient. Soft drink and coffee machines are placed through hotel, so you can always have a drink to hand. Bar serves good alcohol and cocktails - does not taste weak or diluted. You get good bar snack throughout the day - burgers and hot dogs. Ice cream for kids. Hotel has medical centre on site, but you do need to have an insurance for it. Even with some negatives, we would gladly return to this hotel, we had a good holiday.

Staff's command of English is not enough to provide good service. Even reception was straining to understand some of our enquiries. There are some really grumpy and unfriendly individuals in reception, which is off-putting. We were checked in by a girl, who did not explain us everything about hotel facilities, and really acted like we are a bother. Not all staff is like that, but it was a spoiled experience for us. Out shower was a pain, as it was leaking through the shower screen and the floor was a constant pool of water. We have reported this to reception and had an "engineer" attending, however he did not fully rectified the issue, and because it was so hard to explain the problem in the first place (due to command of English) and mission impossible to communicate with engineer (who only spoke Bulgarian), we had to giver up, and use our towels to make is safe for kids. Food, as in many other reviews - boring and repetitive, not the best. Yes, you will not go hungry, but really reminded me a Soviet canteen. Staff handling the food, again no English, so if you need any help - you won't get it. On the positive - Indian food was fantastic, even fussy kids enjoyed it, and Chinese was a fun experience. Beach bar - bad. You will queue for 40 minutes to an hour to get a plain grilled cheese sandwich, because only one person is helping in the bar. Need 2 or 3 people. Indoor pool could be cleaner. Room cleaning - bad. Only bed were made, towels were changed, and a light wipe down in the bathroom - but not even a mirror clean. There was dust everywhere, and floors that are carpeted are not hoovered. Phone next to my bed had an ancient layer of dust, and so did the TV.

Very good