We were attending shows at the Opera House. The hotel is very conveniently situated for this. The linen and bathroom were very clean, and the beds are very comfortable. Good soundproofing. This was our second stay, and we will certainly visit again.

Everything in our room very dusty, and the water glasses/cups were finger marked. Housekeeping need to check details before new guests check in.

location

when I checked in on Sunday it was great as there was only trainees working and they were very eager to provide the best service of which they did. Monday when I extended my stay the permanent team was back and everything seemed off. I’m not sure if it was racial or there are generally just not welcoming. it felt like I was bothering staff for asking basic things like water in the room (was never sent in) iron and new towels. when the cleaner came to give me the towels & iron I politely said thank you and she literally flicked her hand saying “whatever” in her language as she walked away another thing is : hotel is outdated. the classic room (No.4) was way better than the one I upgraded too (Junior Suite No.19) i was sinking into the bed because of how soft it was and the room had wet carpet smell I made sure to leave the windows open while out. you will receive better treatment and service from their trainees.

Everything was great on this Hotel. I would like to specially thanks Ludmila, the receptionist, that was really kind and helpful, helping us to enter the room as early as possible, and had an speciall attention with my parents that were arriving from a tiring trip. The hotel is very well located, clean, with good beds and bathroom. For my this a 10 out of 10.

nothing

great access and friendly staff

tissue, soap were not filled

Location good. Hotel was clean and comfortable.

Expensive for room-only booking. Quite dated and could do with a makeover.

rooms are basic but clean. you don’t really stick around as they are not comfy

clearly the location, fantastic as you can walk to everywhere

The point of the property was perfect!

Maybe, rooms could be bigger,more airy and in general a kind of interior renovation would help.

The staff was very friendly and the location was great!!! The whole neighborhood was really safe and you can walk around to see the city easily and quickly...

The room was really small and very dirty. The temperature wasn't good (it was really cold!!!). Also, we didn't have enough towels for all of us...

Clean and welcoming hotel. The staff is super efficient and at the same time very friendly and always available for any kind of need. This hotel was amazing in everything. I will definitely come back to Vienna and hope to find availability in this hotel. Excellent location, excellent structure, very kind and professional staff. There is nothing that I didn't like or went wrong during my stay. The hotel is absolutely fantastic, i recommend it to everyone and i will definitely come back here for my next trips to vienna.

Location is great. At the beginning we got a room we didn't like. We told the staff and and they replaced the room which is much better.

The room we got in the beginning wasn't good for us. But after they replaced the room for us, it was great.

Good location, fair price.

Service and people at the reception are super helpful. Maria gave me an early check in and was very nice and warm

Nothing

location and facilities

Everything was amazing. Good location, fantastic facilities, inclusive and easy to get help from the staff. I stayed for four nights and it was an enjoyable experience.

Nothing

All the hotel Not 4 stars level 3 stars maximum. Dirty. Not hot water all day .most of rooms with window on the ceiling much light can't sleep.no superior rooms only classic with extra bed the hotel advertising as superior. Was a big mistake to pay in advance to get better price that is the reason why this hotel make attractive offers to make clients pay in advance so they can't leave the hotel and get refunded. Some clients for 48 hours didn't make shower because was not hot water and the manager refused to change his room as impossible because the hotel was fully booked but that was a big lie as on booking they were advertising for many rooms on availability for 117 to 144 euros but Clients was paying in advance 260 to 285 euros for a classic room with extra bed . As policy of the hotel the rooms stays with door open even for three hours until the vice manager (waitress) Finnish serving breakfast so she can help in cleaning or checking. The manager she is tge receptionist most of the time fighting all time with clients. she thing that she is Managing a military camp and clients must follow her orders . Unfortunately all staff are very young people from Ukraine without any knowledge of tourism industry or hotel hospitality they told me that spiders are very normally to be found in the room when we complained about as we found one .also they told us if you don't like the room there is a five stars hotel cross the road Without refunding us for 9 nights as we paid in advance 2340 euros .we called the police and get advice to complain at tourism authorities and get a legal advice from lawyers to make a case against the hotel so we did that allredy. As we believed that we were victims of advertisements on booking with not real photos for the room was chosen and paid for two months earlier. Be Careful about this hotel is only one floor on the 5th level with 39 rooms .

Perfect location, fair rooms, clean, pleasant staff, great value for money.

great location. comfortable and clean

a bit on the expensive side

location is great…

Hotel is very “tired”. It’s just old and not really on a par with modern hotels.