L'hotel est extrémement bien situé prés de la plaza bolivar, la literie est confortable, l'espace spa et bien etre particuliérement charmant.

J'ai réservé une suite...qui en fait n'est juste qu'une chambre un peu plus grande. Je passerais sur le dimanche ou l'espace patio était reservé et ou tout l'aprés midi nous avons eu le droit a de la muisque a fond sous tendu par des moments de karaoké....pour se reposer aprés un vol long courrier on repassera. L'hotel est particuliérement mal insonorisé, se cacher derrier l'aspect historique ne serait que facécieux puisque d'autres hotel de la meme epoque sont en mesure de minimiser cet effet. Si le personnel est globalement souriant, on regrettera que les rares fois ou nous avons sollicité la reception la personne etait plus interressé par son téléphone que pour nous répondre (nous avions demandé a plusieurs reprises commenta ller a montserrate et notamment a pieds, la reponse faisant fin de non recevoir en m'enjoignant de prendre un taxi a la "esquina"...de fait ne répondant pas a la question initialement passé)....aucune information sur la ville donnée, sur le SPA....cela nous aurait eviter certains moment génant car nous ne savions pas qu'il fallait un bonnet de bain pour utiliser la piscine, encore fut il que nous le sachions... Au final j'ai réserver a El opera car l'hotel ou je descend habituellement était full, la prochaine fois j'anticiperais pour y avoir une chambre mais ne reviendrais pas

They stole my credit card form. When I checked in they swiped my credit card the old manual way for a guarantee for the room, they said that they would return it to me when I checked out. When I checked out, they lied and said they never did that, which they did, it was on camera, so I said "play the video" they refused. I got the police involved, the hotel then refused to play the camera to the police, this matter has not gone legal via the Prosecutor. The hotel has committed a very serious crime, whoever stole that form means they could steal an unlimited total, and considering they refused to play the video to me or the police, it indicates their guilt and indicates they could be doing this to many guests.

Friendly staff and really a nice room. Perfect breakfast

The hotel was in a beautiful building with friendly staff and clean facilities. Breakfast was excellent. Location is in the center of the old town.

The hotel is completely inflexible regarding date changes, even though Booking.com let me pay extra for this flexibility. I had to pay for 2 nights that I did not use. Better communication between booking.com and the hotel is needed. Little to no sound isolation in the rooms, especially to the corridor. The old town Bogota is currently managed as a police state environment which is somewhat shocking if one is not prepared. The old town is on a military-enforced curfew at night. You cannot go outside or come home later without passing many checkpoints and wading your way through machine guns. This is restricted to the old town...if you do not want this, sleep in a different neighborhood.

A great location in the Candelaria district, one block from Plaza Bolívar. The breakfast was very good: a generous buffet, with fresh tropical fruit and juices, baked goods, eggs, Colombian breakfast dishes, and sweets. The La Scala restaurant serves good food and is good value. The front desk staff was very helpful, with one exception (see below).

During several of the nights, there was loud noise and rowdiness (presumably in common areas; we didn't venture to check) on part of guests, that went on for hours. Calls to the front desk went did not help. The bathroom could really use a renovation: the fixtures barely function and the water pressure in the tap is nonexistent.

lovely building, good to visit spa, comfortable beds and helpful staff. Also the room was warm - unlike Bogotá hotels with no heating.

breakfast OK but not the best

The staff was friendly, the rooms were clean.

It was advertised that the suite would come with a balcony and I did not get a balcony.

quaint; spacious rooms and great staff