Staff was nice and very helpful also the front deck manager Location is great

The hotel is located at an amazing spot. The ambiance of the hotel itself is astonishing. The staff members were very kind, great and very helpful. 100% Recommended.

All was as shown in the pictures

Maybe priced higher than it should have been.

location balcony from the room friendly staff

-nothing to do in the middle of the courtyard, this would be a great opportunity for some F&B, shisha or afternoon tea - poor breakfast

Everyone very good rooms was excellent staff friendly service was excellent

Breakfast was so excellent so lovisjh everything was best

Location only

Staff are none supportive expect the lady in evening sift

The location is good as in your close to the exit of the old city. This helps with tours and taxis that drop/pick at the gate. You save the city entry fees. It is not in center of the old city if that’s what you want. Has a fair number of restaurant options close to it so that’s good.

The service of the front desk is beyond terrible. Starting from the manager. The staff are so scared of him that they won’t even give you his full name. Moreover it appears the property is running a scam with payment. For bigger amount customers l, they claim your cards are not working and insist on making cash payment. So much so they blackmailed my sister and two children in the middle of the night till 1am by refusing them entry to the room until cash payment was made. When contacted booking.com same card worked on the same machine. What a shocker!! Due to this late night debacle asked for a 1 hour late checkout. They send the bell bout to my room and ask to leave. The Manager insisted I pay extra and argued on the phone. Only agreed when I threatened to raise another complaint to booking.com Between my sister and me we tried 8 different bank cards that were working all throughout Baku except their hotel and yet the property refused to acknowledge their machine issue. They just pushed us to pay cash. The toilets have a bath tub so high and has a hole on the side. Water leaks and floods the toilet. Room 405. See photos.

Perfect location! It was really nice to stroll around Icherisheher every day. It is also just 2 min walk away from the Fountains Square, 6-7 min walk from the Boulevard. There are many nice restaurants just in 100 meters. Although it is on the busiest street in Old town, it was perfectly quiet in the room. Bed was comfortable, bathroom clean. Hotel staff is really friendly and helpful.

Breakfast can be improved.

We really enjoyed our stay ... excellent location very cozy and beautiful decor of hotel ....the front desk girl Gunoy was such a sweet and helpful girl we really admire her skills ,,,, overall it was wonderful experience...much recommend hotel to stay

The location and the staff is very helpful. Breakfast is very good as well

The staff needs to improve English skills

the structure is amazing its a real palace, situated in the old city

its run down the bedroom was HUGE for me enormous felt alone and needed to be cozier

Location! Location! Location! The hotel is set in Old Town Baku, within easy walking distance to all tourist attractions and shopping. Plenty of reetaurants and entertainment venues at the doorstep.

The breakfast was pretty basic.

Location of the hotel is excellent and all major attractions are within walkable distance. We stayed in Deluxe room with balcony. Size of the room is large and furnitures are very good. Breakfast was good but options were limited.

Bathtub design is not good and unsafe for elderly people. Bad smell was coming from bathroom.

This hotel is located in the heart of Nizami Street! A lot of food options across

Breakfast, very limited variety

Room had no windows to the outside. It was very hot, and the air conditioning system was not controllable. The thermostat did not work in the room. Later they put a ventilator in my room as it was very hot. The room I stayed in was not suitable as a hotel room. The mini fridge was extremely noisy, so they replaced it with another noisy one. It kept waking me up at night when its motor turned on.

Restaurant staff (free breakfast) were not friendly at all.

The staff esp the front desk Ms Tunaci and tye General Manager were very helpful and courteous! In general staff was good

The facilities like the baths the beds all need a major overhaul

The location is perfect if you want to roam around the old town. They have a 24/7 terrace restaurant which has good food and a decent view. It’s a bit pricey compared to nearby hotels, but it’s also way better in the ambience and room size. What I liked the most was the staff, they are friendly and quite accommodating, they go the extra mile to give you the service you need. The girl at the reception was kind enough to show us 3 different rooms before we selected the best one.

Nothing to say here.

The property was beautiful. Very very quite and very very clean. The staff was very very helpful and nice. The helped us with whatever we needed.

it looked like some of the things needed repair (door did'nt lock) the upholstery on the furniture was a little torn. The breakfast needs a major upgrade since there was very limited variety.

The hotel exceeded my expectations😍, staff were really friendly and helpful. Location near the corniche and Nizami and surrounded with many restaurants and gift shops with amazing prices

None

Beautiful hotel with great location right next to the double gates.

I didn't think the rooms were that nice and I was placed very far away from the lobby with a large suitcase. I also thought it was expensive for what it was worth compared to other hotels in the old town. Finally, the breakfast was okay but not 5 star.

Location is very good. Staffs are very friendly.

It is difficult to understand how to use shower.

We loved the Shah Palace, it was a great location, right in the centre of the Old City - easy to walk to sights and restaurants. The hotel was very charming and included historical artifacts. Rooms were spacious and clean. Staff were very friendly and helpful, even escorting us to our taxis (taxis cannot pull up directly to the hotel as it is on the Old City).