Pete and Jen are wonderful hosts. So happy to help out.

super friendly family run hotel, authentic and clean Onsen, beautiful breakfast

the limited number of rooms mean that you are lucky to get into book

The hotel is beautiful, the staff are wonderful and the facilities were fantastic. We adored our time and this hotel felt more like a 2nd home.

Couldn't fault it at all!

Jean and her husband are very warm and friendly

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Jenn, Pete and family were exceptional hosts during my time staying in Akakura Onsen with them. They were extraordinarily helpful, accommodating and willing to go the extra mile to ensure that everyon had a great time. Jenn was excellent at organising the booking and managing the communication in advance pro actively as Japan changed the rules on entry, Pete was a great host and often was willling to share a beer at the end of the day after he had driven/picked me up from a neighbouring ski field. Briony, Jesse and Mim were great with the breakfast service and any questions or concerns anyone had, immediatly resolved. The onsen was fabulous and very clean, the location superb, their knowledge and connection to the local community really ade my stay special. I'll be back!

Room was great and beds very comfortable, the owners were amazing , they were willing to help us at anytime , bar / breakfast and private onsens all winners.

Welcoming, homely, fantastic full breakfast. Wonderful Onsen. Lovely owners.

I can’t describe adequately how much we enjoyed our stay at Refre… Peter, Jen and the whole staff went above and beyond to make us feel like family. Any request or help we needed was met with kindness, humour and efficiency. What made our stay so good was that it seemed that the Refre team really enjoyed having us there. Not like other hotels in Japan, where people are polite but robotic, we honestly felt more at home at Refre then at some family Christmas lunches! The hotel had such a good vibe, excellent breakfast, great communal area where you can sit and meet other travellers, have a beer or a tea. The private onsen was pretty special, after a day on the mountain, having the option to relax in a thermal onsen was very luxurious. The other great thing about Refre is that they know the town very well, can recommend the best places to eat, where to get gear from and details about each ski resort that you wouldn’t know. We will be back, for longer and telling all our friends to book at Refre!

Nothing!