Top Hotel, very good value for the money paid, excelent breakfast 5 star ⭐️ The problem was the room next to mine very noisy no respect for the other guests

Noisy guests

Good location, clean room, nice staff.

The twin room is a bit too small, unfortunately.

Reception team was extremely professional and helpful. It made the experience of staying in the hotel. They do care about you and help with organising sightseeing, bus tickets etc. You do feel welcome in the hotel. We also got drink tokens for each day when we didn't need a room service what supports environment.

Nothing

Breakfast fine. Location not great for sightseeing.

We were unable to get a glass of wine on Saturday evening as the bar was closed until 8:00. This was very strange not to have bar services available to guests until 8:00 pm.

The area was beautiful and close to all amenities and sites.

I arrived home at night and the room door was open. Nothing missing from room thankfully. No feedback from staff when approached. Was told cctv cameras would be looked at but no report from staff when asked unfortunately. Other than that the stay was very positive.

nice clean rooms with great location

asked for 2 rooms close together and got an email that it was no problem. when I got there, our rooms were on different floors

The woman at the reception desk was exceptionally unhelpful and rude to the point of being obstructive

Staff helpfulness

clean room, accommodating staff

no tea and coffee station in the room, breakfast overpriced for what they are offering

The room was comfortable.

The staff attitude towards us was disgusting. The check in process was long though everything required was submitted. One night I went for a stroll, came back and asked for a glass of water (I wanted to peruse the bills in the lobby and didn't want to disturb my wife who was sleeping in the room). The employee manning the reception mentioned the 'definition of a mini-bar' and with reckless abandon mentioned their bar is closed! Funnily the next day, though neither I nor my wife placed a do not disturb placard on our door, we found one placed and the room was not cleaned. We saw a pattern in the way we were being treated and raised the issue to another employee manning the reception - only to be told 'sorry you are going through this' - the reason we were going through 'this' is NH. I had to ask multiple times to multiple employees as to where I can provide feedback only to be told 'online'. There were stains on the toilet seat and cover. We thought we could end our Spain trip at a nice place and booked this hotel reading the reviews, but the Airbnbs we used during our trip treated us much better than this hotel ever did. Maybe it's just us who were recepients of this sub-par behavior. I'm sad I booked this hotel.

just perfect

all perfectly set