Room was not clean. There was garbage including a pill in the floor. There was yogurt or something similar spilled down the side of the night stand. There was left over food in the fridge.

Great location. Coffee and water available in the lobby was a nice surprise.

Paying for parking but it was more reasonable than other hotels.

The pool and room accommodations

Close to everything and had a pool

Could use a little updating and didn’t have a charging station for our friends Tesla. Parking spots were small

Indoor outdoor pool

Not very clean, elevator was down and others took very long.

Location

No breakfast included

Pool time

That the prices double when the season is hot

Very clean. Large rooms. Two king sized beds. Great location - on main strip of restaurant precinct. Within walking distance to Niagara Falls.

No porter service or assistance with bags. Only one disabled parking bay which was closed on our stay. Additional fees for parking. Very poor, slow and small lifts that could not cater for occupants. Very frustrating trying to secure lift let alone have room for a trolley with luggage. Lots of rules and behaviour policies throughout the building. Lots of cameras - big brother watching. Old 70s decor of orange walls. Customer service only fair. No additional information or help provided. Extra charge for daily housekeeping. Also if you want towels or toilet paper you need to go to reception and get them yourself. If new linen was required it was a Do It Yourself arrangement - you strip beds, you bag linen and leave outside front door. Rubbish also to be bagged outside front door on designated days. Extremely poor considering the cost of stay.

The rooms and the swimming pool

Bed was super comfortable, great location/close to everything, clean, nice pool and spa

Location, view and balcony

Was a bit pricey

The location is great and the rooms are always clean and we always have a great time when we stay here. The staff is always friendly and everything is close by.

I didn't like that they removed the movies

The location was good.

We had to pay for parking. Also, we chose this hotel because it had a pool but when we arrived it wasn’t available.

well located

Location

Parking was charged Room and Air-conditioning needs upgrade Bathroom slippers were not available

I like the room, and the location. I also like that the hotel had restaurants in it.

The jetted bathtub was very nice. Intructions on the wall for the bathtub was easy to follow.The room was very clean. The hotel was in a very good location.

The TVs should be updated to be able to play streaming apps such as netflix, amazon prime etc.

comfy beds, good location.

the room was not cleaned fully I had to clean it myself. i don’t appreciate having cameras watching me on the balcony - will not return for this reason. I inquired in advance about what kind of coffee machine they have and they told me it was a k cup pod machine - when we got there it was a ground coffee machine.

Location was great, room was nice / clean and had all little toiletries for us to use.

The chlorine was so strong in pool, eyes were burning and red. Some of our party got severely itchy after being in the pool. Room was 506 ( on the side looking at Vittoria hotel) the noise was HORRIBLE. Until about 2 am cars constant loud annoying revving and it sounded like it was at our window. Would never ever again stay on any room on that side. Choose the back of hotel or side looking at the pool Elevators took forever , could be standing there for 10 mins waiting. Not sure if any were down in service or if this is an always thing. We had a toddler so walking up 5 levels with a stroller and bags didn't seem like a fun time.

Older hotel but still clean and comfortable. Staff does everything to make you feel welcome and comfortable. A shout out to Raj the manager for working magic and making sure we had the best available room for our larger family. This hotel is right in the hustle and bustle of the Clifton Hill area.

It does get noisy at night, reving cars rowdy people. If you are a light sleeper ask for a room in the back vs facing Victoria Street.

Like the rooms they are clean the location like the people that work there. Like the sauna it's got an amazing hot tub with good strong jets lots of chairs by the pool but no lounges to relax like other hotels have

I hated the fact that they WAY overcharge compared to other hotels for parking an extra car was extra 25 a night so factor in 200 just for parking for 4 nights i won't be back because that is price gouging and I've told all my friends we rent in huge group of 20 2 or 3 times a year. I found a better place with free parking a few doors down I go there now its downtown too pool sauna hot tub same stuff no gouging this was mid week and the place was empty no reason to over charge the extra 5 on top of the already 20 for another car a spot is a spot just ludicrous I'm blasting this on my instagram too. Just greedy hotel not nice. Pool is always on the cooler side than it should be.