My recent stay at the Chelsea Hotel Toronto was nothing short of a nightmare. To begin with, there was no air conditioning in the room, and when I brought this to the attention of the front desk, their excuse was utterly unsatisfactory. The lady at the front desk told me, "Oh, it's an older building, so the air conditioning takes a while to kick in!" Two nights later, there was still no relief from the heat, making for uncomfortable nights. Adding to the ordeal, I discovered that I was double charged for my booking. When I pointed out this billing error, it was met with incompetence and indifference from the staff. To top it all off, in the middle of the night at 1 am, the same lady at the front desk kept me waiting for nearly an hour, claiming, "Oh, I can't find your reservation," even though I had spoken to someone earlier, provided my confirmation number, and explained that my flight had been delayed. As if that wasn't enough, the hotel's WiFi was abysmal. This was a work trip, and reliable internet access was crucial. However, the hotel's WiFi was so unreliable that I had to resort to tethering from my personal device for three hours just to get some work done. My overall experience at the Chelsea Hotel Toronto was a disastrous one, and I strongly advise against staying there, especially for business travelers in need of functioning amenities.

Good job!

My phone charger cable doesn’t conform to the electrical outlet.

Location

Size

Ambientes amplios y cómodos

Hotel con muchos años hace falta renovarse

Breakfast was good. I paid for it because it was not included on the rate I paid for, but it was quite decent.

I think it might be a little understaffed And yet the staff I dealt with was nice.

Very run down. Needs a total remodel, for the price paid it was not worth the stay. Beds so uncomfortable, as well as pillows.

Staff was very polite and courteous

Room was not clean properly and I had them come in every day for a week I was there and never clean the areas that was extremely dusty and coffee area had coffee stuck to the table that was there when I checked in until I left.

Very surprised when I walked into the lobby. A lot bigger hotel than I was expecting. Room was somewhat small, but comfy and clean. Nice to have the self-serve cafe as an option to eating in the restaurant or having to order the breakfast buffet.

Nothing really. TV was smaller than most hotels offer; however, definitely not a show stopper. Will definitely visit this hotel again in the future.

Da localização.

Os problemas começaram já no primeiro dia no check-in demorado, quando disseram que eu só poderia pagar as diárias com o mesmo cartão que utilizei para fazer a reserva. Só que eu não tinha mais o cartão utilizado na reserva, queria pagar com outro cartão. E ela não aceitou outro cartão. Depois de falar com o gerente, por fim, cancelaram o valor que eu já tinha pago da reserva e tive que pagar todas as reservas no novo cartão, junto com um depósito de segurança que segundo eles seria devolvido automaticamente no check-out. Ocorre que já se passaram dois meses e até agora não recebi o valor do depósito de segurança. Entrei em contato com o hotel, fui atendido por uma tal de Jessica que por sua vez pediu para que eu entrasse em contato com o meu banco. Assim o fiz, o banco me respondeu dizendo que não tinha nenhuma transação pendente, mostrei pra Jessica os extratos com toda a movimentação da conta e até o momento não me deram nenhuma resposta. Achei um absurdo a exigência de pagar com um só cartão, a demora no atendimento, a cobrança desse depósito de segurança, já que as diárias são muito caras para o que o hotel oferece, e mais absurdo ainda não devolverem. Enfim, não dá pra recomendar um hotel desses.

Location was great!

Very dated. Rooms need to be remodeled. There were stains on the curtains and towels.

Excelente Cafe da manhã. Custo do hotel é acima de minha expectativa. As diárias podiam reduzir.

Good location

Wifi in my room didn’t work and I was there strictly for work and had to use all the data on my phone for my meetings and tech support never called me back to ‘fix’ the problem Heater / fan did not work in my room No mini fridge in my room Window was left open in my room and it reeked of cigarette smoke Called for maintenance for the heat and 3 hours later they came No food served between 2-5 anywhere, not even a cafe No room service at all No water in my room Hotel doesn’t let food delivery to come upstairs Breakfast Buffet had next to no vegan options Extremely busy and very touristy Would never visit this hotel again. Ive never paid so much for a hotel and had such an awful experience.

Room was clean.

The price of the room.

Location in Downtown is great and staff are very friendly and helpful.

No value for money! An extremely high price for a hotel which had already seen its best years 10 years ago and is in a condition which should really be renovated, even if rooms were sold for a fraction of the price!

The location was close walking distance to most of our planned destinations

The AC in our room would not stay on consistently, making our room fairly warm in the summer. We ran out of water at one point in the middle of the night, the hotel parking was only for cars with 5'5" clearance so we couldn't park our small truck there, our first night we had a fire alarm going for literally 5 hours

The am buffet for breakfast Clean rook. Informative and polite staff throught the hotel.

The bathroom was a little to small. Would have like shower doors over curtains. There were NO safety rails in the shower area to hols on to if you were a senior or not. Had to be extremely careful while on the shower.

The main floor is beautiful. There are lots of amenities and the food court is excellent. The staff was extremely helpful and kind.

Nothing on the fault of the hotel, but booking.com listed it as 4 blocks from the convention center and it's more like 28 blocks, which is a 35 minute walk in one direction. I have 2 knee reconstructions and my spine fused so walking that far for 5 days, on top of the walking throughout the day is hard on me. Had I known it was this far, I wouldn’t have stayed here. The room is very small for the price, but for one person it was a fine size. The bathroom was slightly dated, but nice enough.

Location and staff

No fridge

Good location

Responsive to amenities request Very lively Great front deal team and great team leader observed to be very patient with new staff(tall guy with glasses ) Close to all great restaurants and Ikea dining

Vending machines remained unattended and out of stock Lobby sofas were obviously dirty from 1600 guest Elevators from pool floors were always wet Beer caps left for hours in elevators Faulty elevators trapping guest for hours took place .

The location

The shape of the facility doesn’t reflect what is being advertised

Close to everything

Bed was making noise i was staying with my younger brother there and it was awkward

Room size is OK

Price is high, but no refrigerators

They gave us rooms that were not renovated, smelled very bad.. very poor rooms !

Staff were brilliant. Winchester always greeted me hello and on my last day he asked if I needed anything and I did. A cab at 3am for my flight. He booked it there and then for me. Suck a relief to have it booked. Nothing was a problem for any of the staff. You have a great culture there