Room was clean. Staff were helpful and friendly and accommodating

Room services got dinner order wrong. Alarm went off at 6am! And wasn't reset. Bed bed wasn't made properly and I was cold all night. I rented the room for my wife's bday and she was disappointed. It was her chance to sleep in and get some much needed rest but couldn't fall back asleep after the alarm went off at 6am.

Die Lage war perfekt um Toronto zu erkunden. Die Ausstattung des Zimmers war aussergewöhnlich.

Die Organisation des Frühstücks war verbesserungsbedürftig. Die kurzfristige Schliessung des Dachrestaurants und der Verweis auf die Bar im EG empfanden wir als schlecht organisiert. Der Geräuschpegel beim Abendessen war extrem und sehr störend.

Very tasty, wide variety

Good downtown location. Liked the decor and the Byredo bathroom amenities.

Rooftop pool is really just a plunge pool and it closes at 5pm so the restaurant can use the space - so of no use if you are at work and want to swim in the evening. Note the roof restaurant creates busy traffic in the lobby and queues for elevators.

Gute Lage, netter Empfang und freundliche Menschen am Pool.

dreckige Ecken im Zimmer, ausschließlich heißes Wasser in der Dusche, lauter Kühlschrank von der Minibar, keine Handtücher im Gym.

The hotel was very centrally located.

Unfortuantely our entire experience at the hotel was tarnished by our interactions with staff. Both check-in and check-out were made difficult by unhelpful employees. We were taken to an 'upgraded' room on a 'higher floor', we requested to see the room we had booked which was much larger and incidently on a higher floor. Also, the staff in the pool and resturant areas were extremley hostile which made those areas virtually unusable for us. Customers of the restaurant are seated uncomfortably close to the pool and the system of booking was inefficent. We got the impression that the pool is for pictures, and not for use; this was a shame as the pool was our main reason for chosing this particular hotel. We booked this hotel for the final night of our week-long trip to Toronto and were very excited for our stay. Instead, we were left incredibly dissapointed and wishing we remained at our original hotel.

Kindness and consideration of all the staff!!!

Amazing location and beautiful facilities. The Nina room exceeded my expectations and I'm obsessed with the Byredo bathroom products - I wish my stay could have been longer.

Clean, bed and bedding were extremely comfortable, layout made sense, all staff were helpful and friendly and smart, elevators were fast, all amenities were accessible, location was perfect

Great location, close to the CN tower and great views off the rooftop.

Not very child friendly. Children weren’t allowed in the bar downstairs and there was no children’s menu in the restaurant upstairs. View from the room was a brick wall and the rooms are very dark. Restaurant very expensive we had tacos and fries and the bill came to $800 dollars for 4 adults and 4 children.

Good location, clean and big room, very nice stuff

Door in washroom not closing properly

We thought Bisha is a normal business/city hotel. We were supprised to find a very comfortable and well designed art hotel. The staff was very friendly and helped a lot with organizing our stay. Tom Pham topped everything. His room-in service made our evening a special one. The chicken was fabulos.

The pool is quite small and located beside the restaurant at the top floor. Although the view (eg. CN tower) is magnificent, swimming under the eyes of restaurant guests is what you have to get used to.

Confortable beds. Amazing view on the rooftop.

Not a 5 star hotel in my opinion. Should be a 4 star hotel. Too much parfume everywhere. Too dark everywhere. Too many people going to the rooftop (only 2 elevators for all). Very small lobby and no place to work.

Room and bathroom was massive and very quite. Staff were excellent Complementary 3pm checkout Cool hotel Good location

Very dark! Parking option’s difficult Rooftop pool area- pool very small, very cramped area because of the dining needs to be a segregation. Kicked out of pool area at 17:30 due to the restaurant setting up tables which go where the sun loungers are. Poorly organised. Cleaning lady didn’t come to clean our room til 6pm when we were getting ready to go out. So just grabbed a couple of fresh towels from her. Very expensive!

The hotel staff were incredibly nice and accommodating, and the room was gorgeous.

There could be better signage for the parking and valet in front of the hotel.

The decor, vibe and hospitality and superior front desk staff

Liked every thing

Everything☺️👌🏻

Everything