TOUT

房間大間，清掃房間的人員非常友善

機場接駁車30分鐘才有一班 大廳辦理check in 不是那麼友善

Excellent suite, v well appointed, excellent bed; included breakfast was good and included a hot buffet.

Expensive.

Everything was fantastic, will definitely stay there again

It was all great

Staff was extremely friendly. Breakfast was incredible. Shuttle was a nice touch. Room was outstanding for our family.

Nothing - we really enjoyed our night there.

공항 픽업 차량 편리

도대체 예약을 확인하지 못했고, 호텔측 잘못인지...부킹닷컴의 잘못인지.. 체크인을 30분 이상 설명해야하고, 3일 후에 다시 숙박이 잡혀 있는데 또 다시 체크인 확인만 30분 이상...에효 너무하네

Clean

Loud door slamming

Clean

Someone on the floor was smoking in their room against the nonsmoking policy. It really stunk

Excellent

Pricing

Tha breakfast is amazing. You get a lot of choices! The rooms are spacious and comfortable! We.love the layout of the rooms!

The cleanliness was lacking in the bathroom. The back of the door was full of yellow spots and someone's hair. The road beside the hotel was very busy on a Friday night with cars racing and reving their engines at 11 to 12 pm. It made a lot of noise when your were trying to sleep. This was our second time staying there. We had a room on the opposite side of the hotel, the first time, therefore we didn't hear the traffic as much. The breakfast is free with your stay but you have to pay a gratuity for a buffet style service. That should be included in the price of the hotel. Free is free! The rooms are not cheap! The ventilation system is a little loud at night, again when you are trying to sleep.

Excelente ubicación

Una de las recepcionistas no fue tan amable

La chambre était spacieuse et bien agencée. Le petit Déjeuner buffet. Le service repas à emporter proche de l’accueil où sandwich, snack et boisson sont en vente et permettent un dîner sur le pouce quand on est fatigué.

L’odeur de cigarette dans les couloirs, le bruit car les gens parlent fort sans se soucier des personnes qui dorment.

Personnel charmant. Super petit déjeuner, avec chef pour omelette à la demande. Propre. Chambre correctement équipée. La navette aéroport vraiment pratique (avec UPE pour rejoindre le centre de Toronto)

Extérieur parfois bruyant (ventilation des climatisations à l’extérieure je pense). Navettes vers aéroport à horaire aléatoire et souvent surchargées, notamment un chauffeur pas très sympathique (a fait voyager debout plusieurs passager)

Everything was excellent

Bad wasn’t made when we came, they fixed it right away.

Lan at Reception excellent Very helpful

Shuttle bus at times not prompt with times Made coming Bach after an outing in the city or getting to city difficult as only operates every 30 mts

comfortable furniture and the cleaness of the room. Great customer service. Good breakfast.

The AC noise when they've put us on the upper floor.

It was good

I was disappointed that there was no swimming pool i saw in the photo. You should remove the photo from the main page.it is confusing!

The staff was attentive. Exceptional staff.

Wait time at the airport for the shuttle

The breakfast had a variety of hot and cold food and drink. The reception evening was ok.

While the hotel was nice and the room was comfy, and housekeeping were very helpful, the staff at reception did not believe i paid through booking.com even though i showed them the proof of payment. The lady told me she does this for a living and that i had not paid. I had to pay again and spent the night (and a lot of money on my phone) sorting out the proof they needed. Eventually i was told that i will be refunded. 6 days later i am still waiting for my $1000 refund. We also sent clothes to reception for the laundry service (which had a 12 hr turnaround) labeled by the reception staff with our information on it. 24hrs later a different lady at reception said we did not hand it in as there was no sign of it. The manager eventually found it bundled up in the corner, not collected by the laundry service and said it was an outside group that deals with it. As we were leaving that day we had to take our dirty washing home which we were relying on for our flight that day.

An airport transfer is pending every 30 min between the hotel and the airport. The two rooms are perfect for families with children. For the breakfast you get a fresh prepared omelett.

Fresh vegetables for the breakfast (cucumber, tomatoes, sweet pepper, fresh salad) would be perfect.

The buffet breakfast was delicious. The suite was beautiful. Couch and chairs had great back support.