Free breakfast & very pet friendly hotel as long as you have cage and your dog is not noisy ($20 per dog/per night). Good price specially if you stay more, staff are very friendly and free parking. The receptionist will help you as much as posibble and they do their best to accomodate you.

Everything was wonderful. It was very nice that the staff knows Russian language.

Clean, quiet, cozy.

Thank you so much for the hospitality reception was super friendly!!!

elieen was nice, should be promoted.

bathroom was ugly, bath mat was dirt. need better pillows and room was kinda congested plus funny smell in hallway for a no smoking hotel.

We like breakfast, the manager was very helpful

Attention to detail

Comfortable bed. Nice flooring. Lots of hot water in the shower.

Constant whirring noise - not air conditioning or fan that we could control - loud enough to delay getting to sleeping. People talking in the hallway.

Very nice and cooperative staff

everything

great

Need a major remodeling and renovation!! Almost everything was broken or in bad condition.

You can see remodelling in room. Breakfast average typical hotel menu but was well stocked.Staff friendly arrived late.

Parking lot small, found a spot thou. Halls need new carpet some Reno’s. Bar by check in had loud music, voices, but didn’t hear once threw doors to hall.

Friendliness of the staff, telephone call made in advance by the staff to make sure that we would be okay if the elevator was out of service. Quick response for the extra bed request

We understood the elevator was out of service but the stairs were not clean. We are already so disappointed on arrival. Our room wasn’t very clean either. I don’t think the room was either vacuumed or mopped carefully before our check in as we found some tiny pieces of trash on the floor and in the bathroom. Also we payed for an extra bed but the bed springs were hurting my son’s back and he couldn’t sleep very well. The hotel seems like they are trying to upgrade the facility by doing the renovation but the cleanliness and the overall quality are…? It was a bit more overpriced..I have to say :(

Check in was good. Bed was comfortable

1. Could not phone the hotel and get a response. No answer. 2. Bathroom was not clean. Much mold. Toilet seat was not firmly fastened 3. Breakfast was pathetic. We went elsewhere. 4. On check-in, phone showed a message awaiting. 5. On return home, Booking.com informs me someone has accessed my account from Richmond Hill. It was not us. On going to the website a red notice says link is not valid or has already been used. Not us.

location, front end staff

dirty, broken bed, curtains with the mold and hoes