We were upgraded to a penthouse. It was extremely spacious and comfortable. The gentleman on the desk was simply lovely and the restaurant attached is fabulous with 10% discount for guests. A super stay, thank you!

Personal touch, message, complimentary water and chocolate. Most of all friendly and helpful staff

Conference area a little dated and gym a little dated

Booked a room and got an apartment! Free Bird Pub has great staff, cocktails and oysters!

Wine choice at pub

Good location, free shuttle

Close to the airport, adequate parking. Room was more than adequate. Offered airport shuttle.

Only warm water for my shower

great location, close to airport, business district, shopping and shuttle services available.

Parking wasn't too great, awkward, but adequate.

the quality of the rooms, as well as the fact that it looks so elegant!

the design of the hotel, which was like a maze….

Rooms were cozy, great bed!

So far from main entrance

Location close to the airport

it’s old and not updated

The beds and towels and bathroom were clean.

The hotel is overpriced, not very close to airport, hallways were very dirty. Old and smelly. I wouldn’t recommend, I wished I had stayed at airport than getting a $200 hotel for a few hours.

Friendly and professional staff good restaurant close to airport

Comfy beds.

The restaurant offered breakfast but it was a small and set menu. I would have liked to have a choice of a smaller breakfast that included one egg and toast.

near city center

nothing

free shuttle to and from airports, very clean and comfortable, great restaurant, very helpful and friendly staff!

nothing

The bed was super comfy, and the room could be as warm or as cool as I like,TV was good size. The towels were nice, big, fluffy and thick. The staff was lovely and very helpful.

Wasn't light enough, the bedding had pen marks on it, the walls had dust on it, the toilet leaked and kept making noise all the time, I did report toilet leaking and someone did fix it but then next day started leaking again. The safe didn't work, and the banging of doors out in the hallway disturbed me and the truck outside at 6am woke me up every morning delivering to the free bird shop. And the fridge was more like a freezer and froze all the drinks I put in there.

The hotel was easy to find, near to the sky train, clean, large room and very comfortable beds. The restaurant was very good too.

Nothing

everything

everything

We had a great stay, Room was super clean and renovated, Thank you for outstanding service!

The only concern will be that petfriendly room was quite far end and also far from the elevator otherwise no complain.

location & availability

N/A

Shuttle in morning

Everything except shuttle

close to South Terminal

we were in an older part that was dated shuttle wasn’t available for departure

It was close to the airport. For our quick 6.5 hour overnight layover, it was a decent price. We found the staff friendly and the bed was comfortable.

It definitely wasn’t the cleanest we’ve stayed at, it’s amazing how much cleaner a place can look with clean baseboards. Bring your own pillows. Those were awful. Also, the restaurant was closed when we got there so we had to have food delivered.