Great facility. Breakfast had good options.

Our couch in our room was all stained.

Everything

The construction noises outside all night

* The staff was wonderful * The breakfast was one of the best I have ever had as an exclusive with the stay. * We didn't use the pool or gym, however, every time we passed by there were ppl inside and it looked clean. * the room, was nice, and clean.

* the 2 main complaints I had were #1. Not sure if this was implemented after covid however, we had to ask for the maid service to come by and clean the room. We stayed for 4 nights, the 1st night we asked for the maid service and she came and made the bed and cleaned it..(side note, I was quite shocked as to how poorly the bed was made - by a professional).. However, the 2nd day we again asked and she/he showed up at 3p when my young daughter was sleeping. The 3rd day they came by after the "12noon" ask time and only cleaned the garbage. (no fresh Towles, soap or clean bed). I understand that we were staying for a few days, however, a clean bed or a made bed is quite nice to come home too. #2, the hallway on the 2nd floor was really cold. I understand that it's the end of May, however, it wasn't warm enough to keep it that cold.

Right off ambassador bridge for our guests arriving from USA, and not far from our wedding venue. The hotel staff went beyond making sure our food was refrigerated in their large fridge for the venue the next day.

N/A

property is clean and good but we are a family we ask for more bed linens and was not provided kids has to sleep on the couch

not provided what we asked

Clean and good location

Gym a bit tight. tv not working in gym or someone had unprogrammed it.

location

rug, I think room rugs should be replaced with tiles

the pool option

outdated room we had to ask for bedding for the sofa (although they knew how many people will be staying) and then they said they had no pillows. breakfast- ran out of orange juice, scrambled eggs ( replenished after a while ) small breakfast area for the size of the hotel.

Love the hot breakfast (eggs, sausage, bacon, cereal, muffins, toast, bagels, oatmeal, fruit, waffle maker, etc) and the nicely warmed indoor pool and hot tub. staff was very friendly and festively dressed for New Year’s Eve.

if I had to make a recommendation, I’d like to have milk available at the coffee and tea station.

everything was great with the room

noisy people in the next room until after midnight- front desk took a long time to resolve it

It looked like the room had just been painted & updated. Loved the clean, large, bright bathroom. Offering breakfast was a real plus.

That the pool & hot tub were closed. Part of why I had chosen your hotel. As two ladies, one Canadian & one American who chose to meet in Windsor for a girls getaway we were looking for time on pool & hot tub.