The pool area and cute lobby area. Very cute decor and style throughout the property.

It felt too busy. The pool was way too hot in temperature to really enjoy. The place felt overpriced.

excellent place

Room size and cleaniness.

AC wasn't working in first room we had to switch rooms, only one restaurant the food was not good, and not enough resort activities.

The breakfast was exceptional. We also enjoyed the pool, the close beach, and the shuttle bus to the shops and restaurants.

We had a 2 bedroom King suite which was Floor 1. Room was clean, beautifully decorated and we had a mini kitchenette as well. Bathroom was big, shower was extra accommodating with great lighting. There really wasn't much room for clothes in the bedrooms but the oversized bathroom had plenty of shelves and drawers for belongings. Safe was much appreciated. The resort is pretty spread out. We ended up in the far end building so we had a walk to the pool but the grounds are beautiful and we didn't mind. Pool has lots of chairs and space. They have cold water available at poolside as well as bar service. Lots of games to play spread around and a whole list of activities every day. Fresh warm cookies every eve. We were greeted with a fresh margarita or guava juice. Shuttle down to the town was great. Puts you within a few blocks of the action and runs until 1130 pm. Getting an uber isn't hard either. Right across the street is the beach which is lovely. Beautiful views. It's rocky in places and a fair amount of seaweed kept us from going in, but plenty of people were in the water. The concierge was great! Lisa was able to give us tips, arrange parasailing, recommend dinner places and overall went out of her way to make our stay wonderful. Sonja at the front desk was awesome! Loved the games all over to play! Overall, you really feel like you are part of family here and that everyone cares about you and makes your trip comfortable and nice. Oversized TV's in our room were a treat! Definitely stay again.

While overall things were great I guess the things I found less than great were the following: Lighting in the hotel room/living room wasn't very bright. No overhead lights etc. Our view was supposed to be a garden view- but we were positioned facing the tiki hut thatched roof so we had no view at all. I would think you would get a discount for that. While you are right across the street from the beach, the resort is pretty isolated and you can't walk anywhere nearby for drinks, food etc. The menu at the hotel is pretty limited. While there is a gift shop, it would be nice to have a grab and go type food place in the hotel for a sandwich and quick breakfast.

clean comfortable lively nice bar,pool , shuttle to old town

EVERYTHING WAS PERFECT. TOP NOTCH PLACE TO STAY.

location beautiful clean room with comfortable bed and bedding shuttle to downtown

No one to carry your luggage and could use more things to do

it had a beach but it was unusable due to seaweed

older rooms not very clean not enough chairs by pool

free shuttle to/from the airport and Duval St.

Ambience

Costs

The check in was slow, never got a complamentary drinks, the restaurant stff was great, parking terrible. over priced.. Stay again, I doubt it.. Mike

Shuttle to downtown was convenient and the drivers were informative. Pool area was nice with shaded areas. Staff were pleasant .Our king suite was very nice. Mimi was very helpful finding us a new room. Ability to use the property after checkout was helpful with a late flight.

Did not realize music is played all the time. We left pool area to get away from it. Housekeeping was haphazard when it came to linens. Given a towel with red stain, dinghy washcloth, no face towels in one room. We had to change rooms because the elevator near our room made a screeching sound that woke my partner.

island like, lively.

tight parking and no storage in the room

Bar service was great

Ants in the room

close to the beach

there were roaches in the room and I received no response from management when I sent them the video of the roaches

never received my $ back on the flight. called customer service when I noticed the flight I paid for showed it wasn’t booked and I had to buy another ticket but never got my $ back. customer service said it was an issue w my bank but y’all got paid then I didn’t have the flight I paid for confirmed causing me to purchase another. need my money back on the flight.

Pool was nice

I would get a room with a view of the ocean next time

I loved the complimentary drink upon check in. The staff was also very kind and interactive with my 4 year old. the room was clean and comfortable.

it was expensive. I paid almost $500 for one night. it was nice but I will probably try to find something a little more in my budget.

everything

minor issue the bathroom towels could be larger and more readily available.

I booked this location because of the good reviews, which must be fake. The rates here are 4 star, but the quality is 1 star. The location is bad. They have shuttles that take you to Old Town, but one night we waited 45 minutes for the return shuttle, and we ended up taking a taxi. The waitress said she was bringing an Americano coffee, but it was a Keurig coffee. There's one restaurant of dubious quality and one small pool. I tried to order something at the pool, and another guest glared at me and said there was a line to give orders for drinks. No one was taking orders. There were reserved signs on the comfortable chairs at the pool, but they were always empty. There were too few chairs at the pool. They tried to charge me $8 for a bottle of water. To get a coffee machine in our room was a big production. In many ways the service at Hampton Inn is better

I had the feeling that the employees there are badly paid, and many of them work multiple jobs. The place has no soul. No one is happy or engaging. The food was mostly mediocre at best.