The staff were helpful, check in was quick and easy, hotel was clean and comfortable

The elevator wasn’t working and I got stuck in there for 10 minutes

Great location. Step out the door and ski down pedestrian walkway to lifts. Steam room and sauna were nice. Underground parking was a plus.

Was a great location,

How much the price went up in the last year

Hotel was in a great location, was very clean and rooms were very comfortable

The hours of use for the spa facilities were not great as they are not open in the mornings

I like the ski in - ski out, though the Sundance is better. You meet lots of people from all over the world which is cool especially Australians

Way too much chlorine in the hot tub, which myself and other guests found it was very irritating on our eyes ( have experienced previously at the Sun Peaks Lodge) For just over $400/ night the room was quite small and no convenience kitchen (though it was clean and comfortable) Paying for parking especially outside. What a cash-grab rip-off! And had to go out in the morning and spend a good 10 minutes digging my car out with snow like concrete, because the plow truck had buried me in

well appointed rooms in the heart of the resort with easy slope access. minor issue with a leak was dealt with promptly and efficiently.

na

nothing

everything

in village and ski to the chairlift and ski to the hotel

no laundary

The room was good, the saunas were great.

The hallways and common areas smelled terrible. The staff member who checked me in was great. However, another staff member was curt, unfriendly, and unhelpful in multiple interactions. Very understandable not to be able to meet a request, but it is not ok to respond as if a guest is an inconvenience for asking. The refrigerator in my room was very loud. I would have appreciated if the TV allowed me to sign into my own Prime or Netflix account, as have the last 5 hotels I've stayed in over the past year.

Great location!

it was clean and tidy and in a good locations

The staff at reception where was extremely rude, on both check in and check out. Silvia or Silvie I believe her name was. she spoke to customer impolitely and not helpful when questions where asked

Breakfast was excellent. Convenient. Quick, self serve.

The 5 am snow clearing awoke us every morning. That was difficult. Everything else was great.

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Excellent location, comfortable parking, spa were great! Daily room service was a nice surprise! Kitchen was super handy since we traveled with kids and cooked our breakfast/dinner a few times

We travelled with two kids and had a king room with sofa bed. Sofa can realistically accommodate one person, two kids can’t fit in and it’s rather flimsy with thin mattress. Daily room service was very good, however we were 4 in the room and were only getting 1 set of bath essentials. Coffee/tea in the kitchenette weren’t refilled daily, so plan to bring/buy your own.