Location is not faraway from beach.

I was locked out because the card was not able to open the door. I have to wait until the customer service staff member get a power storage for the failed lock and unlocked it. I can't able to leave the room if I needed until morning. In the morning, they were able to fix the door but they didn't even say 'Sorry about last night' for courtesy. They proceeded business as usual when I checked out as well.

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Great quiet location and yet still near the beach.

There were some little flying bugs throughout the room.

Great location and clean/comfortable

I was charged meals to my room that were not my meals

clean

should have booked ocean front no fresh air

Location was good. That’s all

Bathtub wasn’t draining, maintenance came and tried to fix it unfortunately I had the same issue again. Bedroom wall had stain. Not worth for the money.

Checkin and checkout was smooth. Employees were friendly and remembered us. Having the convention center next door another plus. Rooms were comfortable and a good size. Restaurant inside was very good, a bit pricy.

Minor quibble, there were two conventions happening at the same time, having the very loud sports teams across from us was annoying, but not stay ruining.

The staff are so friendly and professional. The cookies are wonderful. The hotel is very clean and the rooms are clean and very attractive. Bathrooms and Beds are perfect!

There is nothing that bothered us at all!

Nothing

Lack of included breakfast, free coffee, or any niceties given the very high price.

The hotel is spotless, the beds are very comfortable, the staff were all super friendly and the cookies were awesome!

I cannot think of one thing that I did not like.

indoor pool bar down stairs and the location.

I liked the location of the property. It was near the convention center and it was just an easy 3 minutes walk to get there. I also the restaurant staff was exceptional and very friendly.

I didn’t realize this was a pet hotel and we were placed on the third floor where pets were allowed. A dog down the hall barked for hours and hours and drove us crazy. I will ask for a different floor if we stay here again.

locatio

thr tv needs upgrade

It's location to the Convention Center.

We got no sleep because the bed had a valley in the middle. We turned the mattress 180 degrees which only helped a little. Had to wait and wait for breakfast buffet food to come out. No one responds to room service; your VM messages go into a black hole. So we went down to the restaurant and waited for the food. Then they overcharged us for food that we didn't even order. Ice machine didn't work the first day. No coffee stirrers and hardly any coffee or sugar or creamer in the room. No business/computer facilities. We went elsewhere for breakfast the next day. Finally, the TV glitched constantly and froze, and they left us just the tail end of a tissue box. We heard excuse after excuse. The key card to the room took about 8 tries to work each time.

The beds were comfortable.

NO microwave in the room, we were on the 12th floor, NO privacy in the bathroom because the door didn't fit. NO breakfast Christmas morning. Christmas morning the two workers at the desk loudly complaining how cold it was so they parked at the door...I paid almost $500 to stay there and I had to walk from parking far away. I called Booking.com to take one day off my reservation, they totally switched my hotel without telling me!!!

everything staff was amazing