Very nice. Great view and beach access

The decor was beautiful and updated, the restaurant and bar on site was amazing, the pool was heated, location was perfect right on the beach & near everything, rooms were very clean, and staff was friendly and helpful

Carts housekeeping rolled around was very loud in the mornings and preferably firmer pillows

Loved the location and the views

The only negative I have is the restaurant. There weren’t that many choices on the menu for breakfast or dinner and the staff barely acknowledged you. And one day of our stay they didn’t even open until 8:00. The food itself was good along with the coffee. I included breakfast with my stay but if had to do it again I would definitely leave that part out.

The location was great. Several places to visit were nearby. The staff was great.

The hotel did not have daily room cleaning services as a standard. The hotel restaurant's menu could have been more extensive.

Awesome hotel. Within walking distance to some things, Uber or public transport to others. Staff was friendly, weather was perfect. Quiet and family oriented. Ten stars!!!

Directly on the beach. Awesome restaurant. Friendliest waitress. Great food.

Nothing

Loved the updated decor. Room was great with large flat screen tv, comfy bed and amazing modern shower. Super close to beach and loved the restaurant in hotel. Staff was friendly and helpful.

Needs better weatherstripping at bottom of doors since the doors face outdoors.

Room w kitchenette was well equipped and clean. Bed very comfortable. Bathroom a bit crowded but well kept

Parking fee of $15/day seems excessive -- and a surprise upon checking in. Front desk seemed a bit flustered at check-in. Understaffed? But friendly and helpful once they could pay attention.

Nice location; easy access to the beach and the venue for my trip.

Did not feel welcome even prior to our arrival. I received a phone call from the front desk of the hotel (approximately 2 hours) prior to our arrival. The representative, I spoke with, repeatedly told me that my credit card on file kept declining for the deposit due. I knew this to be false, because I just checked my bank account and was looking at the debit transaction she was referring to. She kept telling me “well, it’s not on my end”. She continued by demanding I provide another form of payment, which I couldn’t. Then, upon arrival, that same lady was at the front desk when I checked in. She didn’t even greet me, asked for my name, and then proceeded to tell me about all the extra fees/deposits associated with my stay. Was never greeted with even a hello, a smile…

On the beach with a friendly and helpful staff! Clean rooms, beautiful view of the gulf, bathrooms stocked with large bottles of shampoo, conditioner, body wash, and lotion.

It was a bit pricey and if you wanted chairs and umbrellas it was an extra cost.

Clean, beach front

There was no fan in the bathroom

The server on the first night was great. Very good desserts. Beach was wonderful.

I would say about 90% of the staff was very rude. If you ask a question it was responded back as if you were stupid. The bathroom shower had build up. The sheets on one of the beds was stained

Friendly staff, convenient location, beautiful amenities. The staff was wonderful and very accommodating.

Nice room nice location great view. Beautiful remodel of hotel. They supplied towels for the pool and the beach.

No internet no wifi they have wifi but you can't get on the internet if there's no service. Did not clean or even come to our room in the 3 days we stayed. Had to go to the front desk every day for fresh towels. The fire alarm had a light that strob lit every minute throughout the night. Elevators are extremely slow. There is a seafood restaurant in the hotel that is extremely expensive and made the hotel stink of a fish smell.

Location was perfect

The property is very nice and location is everything!

Very impressed. Was unaware that the location had just reopened the Thursday prior to our arriving on Monday, but everyone did great and we enjoyed it more than we thought we would

A little more help could be used for the morning staff, eventually you seen others stepping up to help participate, but we did have to wait a little too long just to check out on our Starbucks drinks we finished in the food lobby

I loved this hotel! Right on the beach, colorful retro decorated. Comfortable and clean room. Staff extremely friendly and made us feel at home. Close to lots of restaurants and things to do. Beach Chairs and umbrellas set out for us each day, cabana bar, pool and must visit swizzle stick bar! Bartender makes amazing drinks, great guy!

I loved it all!

Check-in the staff was friendly, clean rooms and variety for breakfast.

We like the variety of breakfast

The hotel needs some remodeling.

Best Western Ft Walton is a great place for a quiet getaway. The staff are friendly, the rooms are clean, and the area is quiet. The pool is sparkling clean and the beach is right out the back. The breakfast provided varies every morning, but offers a nice variety.

The friendly staff and the use of umbrellas and chairs. The fact that we were right on the beach. Michael, the bartender at the Swizzle Stick lounge, was awesome .

Breakfast could of had a little more variety.

The beach access, breakfast was excellent and the other amenities that the hotel offer like the bar, swimming pool area, providing beach chairs and towels. Overall the hotel was very good.

N/A

Everything was as advertised.