Location

The pretended we had a “free upgrade” when it appeared to be the same room, perhaps smaller, than the pictures of the one I booked!

nice close to everything.

paying for parking and internet was a bummer

Great location to major locations for shopping and tourist attractions.

nothing

Location was perfect

Staff couldn’t be more helpful. Location was great and the facilities were good.

location

parking

The location is great. We love how big the lobby area is. There are plenty of sitting areas, if you just want to relax while you are waiting on your group. My girls love hangin out at the lobby areas.

We enjoy Sheraton, we are heading back this weekend actually.

El desayuno muy bueno y los meseros muy amables.

La hostess que me tocó, poco amable.

The property is centrally located. Great views and clean

They charge a resort fee that seems ridiculous on top of the room cost. The restaurants are too expensive within the property.

The location is superb. The Sheraton itself is legendary

The room did not match what the description said. I had to wait two and a half hours to check in. The room wasn't clean. The hotel wasn't clean. The staff wasn't very helpful. There was no light over the dinner table. It was just horrible. It was just really uncomfortable. I would never book here again and for the amount of money that I've spent it was just horrible. There was no kitchen at it and the wrong pacifically said it was and then when I called the hotel the young lady told me that in this Pacific room it was. It was the only reason why upgraded and it wasn't. How disappointed was I oh my god but there was a manager on staff Rene he is pretty much the best thing this hotel got going. He was very, very helpful to try to resolve the situation, though they may promises that they didn't fulfill. He was helpful in a lot of ways and I appreciate that. But overall don't go through the house of that. I went through just book someplace else fellas. Happy New years! 💝... FYI the pictures that I'm sharing are pictures from my hotel room. I rent it the Illinois one large bedroom almost $800 a night and the light fixture didn't even have bulbs in it but one the bathroom. It was just a medicine. Oh it was a mess you guys.

Staff was very friendly and helpful.

We loved the location

The beds were super small. The room was booked for four people and we didn’t fit in the 2 beds

Suzanne (the concierge) might be the nicest person ever. So is Fred at the baggage check.

They overbooked the hotel and tried to say they had no room for me and send me to another hotel at 11 pm. Then, when I insisted they give me a room it took more than an hour. The wifi (which was VERY expensive 19 USD per day) was useless. The free conference wifi was significantly better. The restaurants and bar were closed most of the time and there was a HUGE line up for the premade sandwiches. They also add on a TON of fees after you book. I am deeply unsatisfied.

locatie

beperkte openingstijden bar en die ene wat horkerige barkeeper die water koken voor de gevraagde thee wel erg lastig vond, koste zoveel tijd....???

Muy buen hotel

Location is perfect, the view of s fantastic. A lot of space

Destination fee is very annoying: when you see the price in booking you see it without taxes and destination fee, then you see that you have a $25 mandatory destination fee per day. When you book it you get a message saying that the destination fee includes pool, gym etc and a $20 food and drink credit….so you go at the bar where you obviously spend more than $20. I strongly believe that if the destination fee is mandatory….it should be just part of daily price instead of seen this little surprise at the check out.

Great location

Location

Food options Expensive breakfast Buffett only Cafe had limited choices for breakfast

The hotel is in good location though not the best to go around most of the attractions in Chicago. The breakfast quality was very nice with good variety. Room was in good condition and clean.

There were a lot of guest there for Chicago Marathon, but the hotel did not accomodate the runners to have early breakfast prepared. Destination fee was also something not worth. It was probably just the way the hotel trying to earn more.

Location was great. Staff very helpful

No refrigerator but they did offer one and brought one to room. No microwave

We liked the security, attention to details, and the great staff. Everyone was wonderful, from the front desk, to the happy bar, maid service, and the doormen who nicely hailed our cabs. We liked the on-site parking. We loved the hotel’s architectural details. We loved the café for breakfast. We loved the Riverwalk. 

Our room that was a corner unit which had views of both the lake and the river. However, another hotel was directly in front of our room, so that caused an obstructed view of the lake. 

Location

$25.00 destination fee

Nice clean and well kept.

Parking garage key error kept coming up even after new keys.ac in room not functioning. Set to 66 and only got down to 73.

The beds were very comfortable. The room was clean.

Lack of parking is a huge issue. Please factor in 55-60 extra dollars a day for off site parking. We also had a stranger come into our room on accident.

everything was good

nothing

Excelente location

Not many food options at the hotel