Gorgeous Victorian interior. Loved all the furnishings and ornaments. Loved the afternoon cookies. Breakfast was good

The bed mattress needs to be firmer.

Style, atmosphere

Amazing historical house that is a museum of it's own. Sherry and cookies in the evening were such a nice welcome surprise. The staff was very friendly and helpful. While my room was tiny, it was decently clean and had a large storage space.

The bed wasn't very comfortable for me. The windows were expectedly small and barely opened so the air in the room had a damp odor.

Breakfast is simple and filling. A nice start to the day.

The hotel has a retro / old-timey Victorian charm, it might not be to everyone's taste, but we simply loved it! It is located close to Japantown & Pacific Heights neighborhoods, which was definitely a plus. Very convenient to go sightseeing and check the Painted Ladies, but also to wander in cool local neighborhoods. Public transportation (bus) is close, so very convenient to go all over the city. The room was very comfortable and quiet. The staff was super helpful: my husband could not lift any suitcase due to a recent surgery, they carried everything in our room. The sherry time from 4 to 6 was definitely a plus: it's great to know you can hang out and have a nice drink in the common area in between walks in the city.

Equipment a little old (especially the heating device) but on the whole everything worked fine. The breakfast could be improved.

Quirky with interesting history. Good staff.

nothing to dislike

A lovely place to stay. Wonderfull furniture and fire places to and a very comfy lounge to relax and read There was even Sherry and biscuits at 4 pm until 6. very good breakfast too with great staff in the dinning room

The room on the top floor was small with a double bed (not queen) and one side was against the wall which made it hard to get out being older

We chose this hotel because of the Victorian theme and thought it would be quirky and something we haven’t experienced in all the other places we’ve stayed in the US. The woodwork and stain glass is beautiful. We only encountered reception staff who were all very friendly.

With a Victorian property obviously comes some issues you don’t find in modern hotels - noise from doors opening/closing, plumbing rattling but it certainly wouldn’t put us off staying again.