It was convenient and was able to get what I wanted

Nothing

The location is STELLAR! Located just shy of Boston, it's a short trip to most anything one wants to see, or do, in Boston. The staff is excellent and very knowledgeable regarding what there is to do in the Boston area and how best to get there. The rooms are excellent! The only improvement I'd suggest is to add a microwave in the room. Breakfast is great, with scrambled eggs, waffles and sausage; along with cereal, yogurt and various fruit juices. And, don't forget the Coffee! It's also all you can eat, and no one goes away hungry! It's been our most favorite hotel/motel to date.

Having to leave and continue our trip!

The rooms were clean, breakfast was great. Staff was pleasant and helpful.

Because you could hear everything out in the hallways, it was loud most nights we were there. Guests should be told it’s rude to yell in the middle of the night bc it’s disruptive to others.

The bed was comfortable (big bed, fluffy pillows and clean bed sheets). The room was big and functional. The air conditioning worked properly. The breakfast wasn't fancy, but it was complete with bread, muffins, yogurt, cereal, fruit, oatmeal, coffee, juice, eggs, cheese, waffles. The dining space was available for guests to use during the day/ night. There's a big super market close to the hotel, so you can bring our own food and use the space and microwave for lunch or dinner.

Even though it was a non smoking room, the room smelled like (old) cigarette smoke. The hotel is next to a motorway and has poor soundproofing, so you can clearly hear the sound of traffic (day and night). The hotel staff wasn't specially nice or available to help. We asked for the number of a taxi company, and the answer was something like "Sorry, I don't know any.". The shuttle service to/from the airport and T station (JKF/UMass is the closest) is a disorganized process. I can give two examples: (1) We were told we had to call for the shuttle upon arrival to the train station. We did so, and were told the shuttle would pick us up in 10 minutes. We ended up waiting for almost one hour, because the shuttle had to go to the airport (we were told when the shuttle finally arrived), and since the airport shuttle is a paying service, it has priority over the train station (which is free). I understand that, but I would expect letting me know I would have to wait one hour, and I would have decided to walk to the hotel (20mins walk). (2) Upon arrival to the station, we called the hotel for the shuttle, and were told that another guest had called about 10mins ago, so the shuttle should be arriving the station. We looked to the pick up location and saw the shuttle arriving, and driving away, leaving us 20 meters away from the stop. Nobody called the diver letting him know there were 2 additional guests at the station! The feeling we got, in several occasions, was that the staff couldn't care less.

No water in the sink during my 2 days stay in room 211. Nobody cares but their money

Old building with no proper innovation

Breakfast

Nothing

They wouldn't let me use my credit card so I had to cancel my stay

Location

Wifi was really bad. Facilities were not well maintained